2016 FORD C MAX ENERGI Owners Manual

TOWING A TRAILER
WARNING
Your vehicle is not approvedfor trailer towing. Never towa trailer with your vehicle.
TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,contact a professional towing service or,if you are a member of a roadsideassistance program, your roadsideassistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. FordMotor Company has not approved aslingbelt towing procedure. Vehicledamage may occur if towed incorrectly, orby any other means.
Ford Motor Company produces a towingmanual for all authorized tow truckoperators. Have your tow truck operatorrefer to this manual for proper hook-upand towing procedures for your vehicle.
The front wheels (drive wheels) must beon a tow dolly when towing your vehiclefrom the rear using wheel lift equipment.This prevents damage to the transmission.
We recommend placing the rear wheelson a tow dolly when towing your vehiclefrom the front using wheel lift equipment.This prevents damage to the rear fascia.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
WARNING
If your vehicle has a steering wheellock make sure the ignition is in theaccessory or on position when beingtowed.
If your vehicle becomes inoperable(without access to wheel dollies,car-hauling trailer, or flatbed transportvehicle), it can be flat-towed (all wheelson the ground, regardless of the powertrainand transmission configuration) under thefollowing conditions:
•Tow only in the forward direction.
•The transmission in position N. If youcannot move the transmission into N,you may need to override it. SeeAutomatic Transmission (page 161).
190
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
TowingE143886

•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80kilometers).
Recreational Towing
Note: Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering the vehicle. SeeClimate Control (page 108).
Follow these guidelines if you have a needfor recreational (RV) towing. An exampleof recreational towing would be towingyour vehicle behind a motorhome. Wedesigned these guidelines to preventdamage to your transmission.
You can tow your vehicle with all fourwheels on the ground or with the frontwheels off the ground by using a tow dolly.If you are using a tow dolly follow theinstructions specified by the equipmentprovider.
If you tow your vehicle with all four wheelson the ground:
•Tow only in the forward direction.
•Release the parking brake.
Vehicles with Push Button Start
1. Start the vehicle by pressing the brakepedal, and then pressing the ENGINESTART/STOP button until the vehiclestarts.
2. Press the brake pedal and shift thetransmission into position N.
3. Turn the vehicle off by pressing theENGINE START/STOP button once.(Trip Summary appears in the leftinstrument cluster screen when thevehicle is off.)
Note:You can remove the key fob from thevehicle while towing.
Vehicles with Ignition Key
1. Start the vehicle by pressing the brakepedal, and then turning the ignition keyuntil the vehicle starts.
2. Press the brake pedal and shift thetransmission into position N.
3. Turn the vehicle off by turning theignition key past the accessory position.The key position is between theaccessory and off positions. SeeIgnition Switch (page 129). (TripSummary appears in the leftinstrument cluster screen when thevehicle is off.)
Note:If your vehicle is equipped with anignition key, you cannot remove the key fromthe ignition cylinder when the transmissionis in position N and the vehicle is off.
All Vehicles
•Do not exceed 70 mph (113 km/h).
•Place the transmission in position P,start the vehicle, and allow the engineto run for one minute at the beginningof each day (you may need to press theaccelerator pedal in order to start theengine). After allowing the vehicle torun, place the transmission back intoposition N and the ignition in the offposition.
Note:A SHIFT TO PARK orTRANSMISSION NOT IN PARK messagemay appear in the information display whenthe transmission is in position N and theignition is in the off position.
191
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Towing

BREAKING-IN
You need to break in new tires forapproximately 300 miles (480kilometers). During this time, your vehiclemay exhibit some unusual drivingcharacteristics. The engine also needs tobreak in. Avoid hard accelerations anddriving too fast for the first 1000 miles(1600 kilometers). If possible, avoidcarrying heavy loads up steep gradesduring the break-in period.
ECONOMICAL DRIVING
Your fuel economy depends on:
•How you drive your vehicle.
•How you maintain your vehicle.
•The conditions you drive your vehiclein.
You may improve your fuel economy bykeeping these in mind:
•Drive your vehicle at reasonablespeeds. Traveling at 65 mph(105 km/h) uses about 15% less fuelthan traveling at 75 mph (121 km/h).
•Drive at steady speeds withoutstopping.
•Anticipate stops. Slowing down yourvehicle may eliminate the need to stop.
•Keep the tires properly inflated and useonly the recommended size.
•Switch off the heater if you do not needit. When you have the heater on, keepit at the lowest blower andtemperature setting necessary to becomfortable.
•When it is cold outside, park in a sunnylocation or a climate-controlledenvironment. This may save fuel byreducing the energy needed to heat thecabin.
•Switch off the air conditioning if you donot need it. When you have the airconditioning on, keep it at the lowestblower and highest temperaturesetting necessary to be comfortable.
•When it is hot or sunny outside, parkingin a shaded or climate-controlledenvironment will save fuel by reducingthe energy needed to cool the cabin.
•For the C-MAX Energi, usepreconditioning to improve your fueleconomy. See High Voltage Battery(page 153).
•Switch off the heated seats if you arenot using them.
•Switch off the defroster when you nolonger need it for visibility.
•For the C-MAX Energi, plug in andrecharge the high voltage batterywhenever possible.
•Use ECO Cruise Control, especially inhilly terrain. For information onenabling eco-cruise, See CruiseControl (page 179).
•Shift into low gear (L) when enhancedengine braking is needed. Otherwise,use drive gear (D) shift position.
•Combine errands and minimizestop-and-go driving. A warmed upengine works more efficiently. Whenrunning errands, go to the farthestdestination first and then work yourway back home.
•Close the windows for high-speeddriving.
•Use the recommended engine oil. SeeCapacities and Specifications (page276).
192
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Driving Hints

•Perform all regularly scheduledmaintenance. See ScheduledMaintenance (page 348).
•Use the coach and brake coach displayto get feedback on your economicaldrive style. For more information, SeeInformation Displays (page 93).
Avoid these actions because they reduceyour fuel economy:
•Avoid sudden or hard accelerations anddecelerations. Accelerate and slowdown in a smooth, moderate fashion.
•Avoid revving the engine beforeswitching off your vehicle.
•Avoid long idle periods.
•Do not warm up your vehicle on coldmornings.
•Do not rest your foot on the brakepedal while driving.
•Avoid carrying unnecessary weight.Approximately 1 mile per gallon (0.4kilometers per liter) is lost for every400 lb (180 kg) of weight carried.
•Avoid adding accessories that increaseaerodynamic drag to your vehicle suchas bug deflectors, car top carriers andski or bike racks.
•Avoid driving with the wheels out ofalignment.
Things to keep in mind when you refuelyour vehicle:
•Fuel generates fewer vapors when it iscool and dark outside. Refuel yourvehicle in the early morning or lateevening.
•Use the recommended octane-ratedfuel. Using fuel below therecommended rating will lower yourfuel economy.
DRIVING THROUGH WATER
WARNING
Do not drive through flowing or deepwater as you may lose control of yourvehicle.
Note:Driving through standing water cancause vehicle damage.
Note:Engine damage can occur if waterenters the air filter.
Before driving through standing water,check the depth. Never drive through waterthat is higher than the bottom of the frontrocker area of your vehicle.
When driving through standing water, drivevery slowly and do not stop your vehicle.Your brake performance and traction maybe limited. After driving through water andas soon as it is safe to do so:
•Lightly press the brake pedal to dry thebrakes and to check that they work.
•Check that the horn works.
•Check that the exterior lights work.
•Turn the steering wheel to check thatthe steering power assist works.
193
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Driving HintsE176360

FLOOR MATS
WARNINGS
Always use floor mats that aredesigned to fit the foot well of yourvehicle. Only use floor mats thatleave the pedal area unobstructed. Onlyuse floor mats that are firmly secured toretention posts so that they cannot slip outof position and interfere with the pedalsor impair safe operation of your vehicle inother ways.
Pedals that cannot move freely cancause loss of vehicle control andincrease the risk of serious personalinjury.
Always make sure that the floormats are properly attached to theretention posts in the carpet that aresupplied with your vehicle. Floor mats mustbe properly secured to both retention poststo make sure mats do not shift out ofposition.
Never place floor mats or any othercovering in the vehicle foot well thatcannot be properly secured toprevent them from moving and interferingwith the pedals or the ability to control thevehicle.
Never place floor mats or any othercovering on top of already installedfloor mats. Floor mats should alwaysrest on top of vehicle carpeting surface andnot another floor mat or other covering.Additional floor mats or any other coveringwill reduce the pedal clearance andpotentially interfere with pedal operation.
Check attachment of floor mats ona regular basis. Always properlyreinstall and secure floor mats thathave been removed for cleaning orreplacement.
WARNINGS
Always make sure that objectscannot fall into the driver foot wellwhile the vehicle is moving. Objectsthat are loose can become trapped underthe pedals causing a loss of vehicle control.
Failure to properly follow floor matinstallation or attachmentinstructions can potentially causeinterference with pedal operation causinga loss of vehicle control.
To install floor mats, position the floor matso that the eyelet is over the retention postand press down to lock in.
To remove the floor mat, reverse theinstallation procedure.
194
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Driving HintsE142666

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
195
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Roadside Emergencies

This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle.
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference.
In Canada, this card is found in theWarranty Guide in the glove compartmentof your vehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
For complete program coverage detailsyou may contact your dealer, you can callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
HAZARD WARNING FLASHERS
Note:If used when the vehicle is notrunning, the battery will lose charge. Theremay be insufficient power to restart yourvehicle.
The hazard warning button islocated on the instrument panel.Use it when your vehicle iscreating a safety hazard for othermotorists.
•Press the button to turn on the hazardwarning function, and the front andrear direction indicators will flash.
•Press the button again to turn themoff.
FUEL SHUTOFF
WARNING
Failure to inspect and, if necessary,repair fuel leaks after a collision mayincrease the risk of fire and seriousinjury. Ford Motor Company recommendsthat the fuel system be inspected by anauthorized dealer after any collision.
In the event of a moderate to severecollision, this vehicle has a fuel pumpshut-off feature that stops the flow of fuelto the engine. Not every impact will causea shut-off.
Should your vehicle shut off after acollision, you may restart your vehicle.
For vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
For vehicles equipped with a push buttonstart system:
1. Press the push button start to switchoff the ignition.
2. Press the brake pedal and press thepush button start to switch on theignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
196
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Roadside Emergencies

Note:When you try to restart your vehicleafter a fuel shutoff, the vehicle makes surethat the electrical system is safe to restart.Once your vehicle determines that theelectrical system is safe, then the vehiclewill allow you to restart.
Note:In the event that your vehicle doesnot restart after your third attempt, contactan authorized dealer.
JUMP STARTING THE VEHICLE
WARNINGS
The gases around the battery canexplode if exposed to flames, sparksor lit cigarettes. An explosion couldresult in injury or vehicle damage.
Batteries contain sulfuric acid whichcan burn skin, eyes and clothing, ifcontacted.
Do not attempt to push-start yourautomatic transmission vehicle. Automatictransmissions do not have push-startcapability. Attempting to push-start avehicle with an automatic transmissionmay cause transmission damage.
Preparing Your Vehicle
Note:Use only a 12-volt supply to start yourvehicle.
Note:Do not disconnect the battery of thedisabled vehicle as this could damage thevehicle's electrical system.
1. Park the booster vehicle close to thehood of the disabled vehicle makingsure the two vehicles do not touch. Setthe parking brake on both vehicles andstay clear of the engine cooling fan andother moving parts.
2.Check all battery terminals and removeany excessive corrosion before youattach the battery cables. Ensure thatvent caps are tight and level.
3.Turn the heater fan on in both vehiclesto protect from any electrical surges.Turn all other accessories off.
Connecting the Jumper Cables
Your vehicle has a 12-volt battery that hastwo prongs accessible from under thehood. Your vehicle can be jumped thesame way conventional vehicles can byusing these prongs. The illustration belowshows the two connector prongs used forjump-starting your vehicle.
A. Positive prong (+)
B. Negative prong (-)
Note:In the illustration, the vehicle on thebottom is used to designate the assisting(boosting) battery.
Note:Remove the red cap from the positiveprong (A) on your vehicle before connectingthe cables.
197
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Roadside EmergenciesE192363