2016 DODGE JOURNEY service

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
9
IF YOU NEED CONSUMER ASSISTANCE 631

Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
632 IF YOU NEED CONSUMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of FCA US LLC
warranties applicable to this vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153),
or go to http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
9
IF YOU NEED CONSUMER ASSISTANCE 633

defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
634 IF YOU NEED CONSUMER ASSISTANCE

starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle. All passenger vehicle tires must conform to Federal
safety requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions on
9
IF YOU NEED CONSUMER ASSISTANCE 635

Chains, Tire............................ .488
Changing A Flat Tire ...................... .532
Chart, Tire Sizing ........................ .465
Check Engine Light (Malfunction Indicator Light) . .562
Checking Your Vehicle For Safety ..............107
Checks, Safety .......................... .107
Child Restraint ............................78
Child Restraints Booster Seats ...........................86
Child Restraints .........................78
Child Seat Installation .................99, 101
How To Stow An Unused ALR Seat Belt ........97
Infants And Child Restraints ................81
Install A LATCH-Compatible Child Restraint ....96
Installing Child Restraints Using The Vehicle
Seat Belt ..............................98
Locating The LATCH Anchorages ............93
Lower Anchors And Tethers For Children .......89
Older Children And Child Restraints ..........82Seating Positions
........................88
Using The Top Tether Anchorage ............103
Child Safety Locks .........................33
Clean Air Gasoline ....................... .498
Cleaning Wheels .............................. .595
Coin Holder ............................ .277
Cold Weather Operation ....................427
Compact Disc (CD) Maintenance ..............387
Compact Spare Tire ....................... .482
Computer, Trip/Travel ..................... .334
Connector UCI................................ .385
Universal Consumer Interface (UCI) ..........385
Conserving Fuel ......................... .332
Console, Floor .......................... .277
Console, Overhead ....................... .252
Contract, Service ......................... .631
Coolant Pressure Cap (Radiator Cap) ...........583
10
INDEX 641

Cooling System.......................... .579
Adding Coolant (Antifreeze) ...............581
Coolant Capacity ...................... .614
Coolant Level ..................... .579, 584
Disposal Of Used Coolant .................583
Drain, Flush, And Refill ...................580
Inspection ........................... .584
Points To Remember .....................584
Pressure Cap ......................... .583
Radiator Cap ......................... .583
Selection Of Coolant (Antifreeze) ......580, 614, 616
Corrosion Protection ...................... .592
Cruise Light ............................ .325
Cupholders ......................... .274, 599
Customer Assistance ...................... .629
Data Recorder, Event .......................77
Daytime Brightness, Interior Lights .............231
Daytime Running Lights ....................226 Dealer Service
........................... .563
Defroster, Rear Window .....................290
Defroster, Windshield ..................... .109
Delay (Intermittent) Wipers ..................232
Diagnostic System, Onboard .................561
Dimmer Switch, Headlight ...................229
Dipsticks Automatic Transmission ...............588, 590
Oil (Engine) .......................... .565
Power Steering ........................ .445
Disabled Vehicle Towing ....................552
Disposal Antifreeze (Engine Coolant) ................583
Door Ajar .......................... .312, 313
Door Ajar Light ...................... .312, 313
Door Locks Door Locks ............................30
KeyFob...............................30
Remote ...............................30
642 INDEX

Flexible Fuel VehiclesCruising Range ........................ .505
Engine Oil ........................... .504
Fuel Requirements ...................502, 503
Maintenance .......................... .505
Replacement Parts ...................... .505
Starting ............................. .504
Flooded Engine Starting ....................427
Floor Console ........................... .277
Fluid, Brake ............................ .618
Fluid Capacities ......................... .614
Fluid Leaks ..............................111
Fluid Level Checks Automatic Transmission ...............588, 590
Brake ........................... .586, 618
Cooling System ........................ .579
Engine Oil ........................... .565
Power Steering ..................... .445, 618
Fluids, Lubricants And Genuine Parts ...........616Fog Lights
.......................... .227, 609
Fog Light Service ........................ .609
Folding Rear Seat ..................... .213, 220
Freeing A Stuck Vehicle .....................550
Fuel .................................. .498
Adding ............................. .505
Additives ............................ .500
Clean Air ............................ .498
Conserving ........................... .332
Ethanol .......................... .499, 502
Filler Cap (Gas Cap) .....................505
Gasoline ............................. .498
Light ............................... .322
Materials Added ....................... .500
Methanol ............................ .499
Octane Rating ..................... .498, 616
Requirements ......................... .498
Saver

Mode .......................... .332
Specifications ......................... .61610
INDEX 645