2016 CHEVROLET CRUZE LIMITED service

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
32 Customer Satisfaction Procedure
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
State Warranty Enforcement Laws 33
Laws in many states permit owners
to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, GM requires that you
first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is inCustomer
Assistance Offices 036.

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
34 Warranty Information for California Only
California Civil Code Section
1793.2(d) requires that, if GM or its
representatives are unable to repair
a new motor vehicle to conform to
the vehicle's applicable express
warranties after a reasonable
number of attempts, GM shall either
replace the new motor vehicle or
reimburse the buyer the amount
paid or payable by the buyer.
California Civil Code Section
1793.22(b) creates a presumption
that GM has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within 18 months from
delivery to the buyer or 18,000 miles
on the vehicle's odometer,
whichever occurs first, one or more
of the following occurs:
.The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee has directly notified GM of the need
for the repair of the
nonconformity.
. The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit , MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.