2016 CHEVROLET CRUZE LIMITED Warranty Guide

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2k16_CS6_Chevrolet_Wnty_23133526B.ai 1 8/20/2015 2:40:02 PM

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
IMPORTANT:This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be
sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2015 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,
GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.
Part No. 23133526 B Second Printing

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
2016 Chevrolet Limited Warranty andOwner Assistance Information
Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service– United States,
Canada, and Mexico . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 10
Chevrolet Volt, Spark EV, and Malibu Hybrid . . . . . . . . . . . . . . . . 13
Drive Motor Battery Coverage . . . . . . . . . . . . . . . . . . . . 14
What Is Not Covered . . . . . . . . . . 15
Things to Know About the New Vehicle Limited Warranty . . . . 16Warranty Repairs
–Component
Exchanges . . . . . . . . . . . . . . . . . . . 16
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
Diesel Engine Components . . . . 16
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 17
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Operation and Care . . . 18
Maintenance and Warranty Service Records . . . . . . . . . . . . . . 18
Chemical Paint Spotting . . . . . . . 18
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 18
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 19
Permanent Relocation . . . . . . . . . 19
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 19 Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 19
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 20
Noise Emissions Warranty for Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight
Rating (GVWR) Only . . . . . . . . . . 20
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 21
What Is Covered . . . . . . . . . . . . . . . 21
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 21
Federal Emission Control System Warranty . . . . . . . . . . . . . 21
California Emission Control System Warranty . . . . . . . . . . . . . 22
Emission Warranty Parts List . . .25
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 28
Claims Procedure . . . . . . . . . . . . . . 29

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
2016 Chevrolet Limited Warranty andOwner Assistance Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 31
State Warranty Enforcement Laws . . . . . . . . . . . 33
Warranty Information for California Only . . . . . . . . . . . . . . . 34
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 35
Customer Assistance Offices . . .36
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 37
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 38
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 39

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
Important Message to Owners... 1
GM's Commitment
GM is committed to ensuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material orworkmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction, follow
the
Customer Satisfaction
Procedure 031.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure 031 for information on
the voluntary, non-binding
Alternative Dispute Resolution
Program in which GM participates.
Warranty Service– United
States, Canada, and Mexico
The selling dealer has invested in
the proper tools, training, and parts
inventory to ensure that any necessary warranty repairs can be
made to your GM vehicle. GM
requests that the vehicle be
returned to the selling dealer for all
warranty repairs. If a situation or
event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make the
warranty repairs. However, in the
event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the
Customer Assistance
Offices 036. If you are unable to
return to the selling dealer, contact a
GM dealer in the United States,
Canada or Mexico for warranty
service.

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes
Tires)
.Coverage is for the first 3 years
or 36,000 miles, whichever
comes first.
Powertrain
. Coverage is for the first 5 years
or 60,000 miles whichever
comes first. Coverage for
2500 and 3500 series Heavy
Duty (HD) Pickups equipped
with a 6.6L Duramax, certain
commercial fleet, and/or
government fleet vehicles is
5 years or 100,000 miles,
whichever comes first. Please
refer to your Chevrolet dealer for
details..
Sheet Metal
. Corrosion coverage is for the
first 3 years or 36,000 miles,
whichever comes first. .
Rust-through coverage is for the
first 6 years or 100,000 miles,
whichever comes first.Emission Control System
Warranty
For light duty trucks, see How to
Determine the Applicable Emissions
Control Systems Warranty under
Emission Control Systems Warranty
021 for more information.
Federal
. Gasoline Engines and Car
Diesel Engines
‐Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
3 years or 36,000 miles
defects in material or
workmanship continue to be
covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are covered for the first 8 years or
80,000 miles, whichever
comes first.
‐ Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first.
. 6.6L Duramax
®Diesel Engines
are covered for the first 5 years
or 50,000 miles, whichever
comes first.
California
. Gasoline Engines and Car
Diesel Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems

Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
Warranty Coverage at a Glance 3
are covered for the first
7 years or 70,000 miles,
whichever comes first.
. 6.6L Duramax Diesel Engines
‐Defects and performance for
the emission control systems
are covered for the first
5 years or 50,000 miles,
whichever comes first.
‐ Specified components for the
emission control system are
covered for the first 7 years or
70,000 miles, whichever
comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
0 21.
Noise Emissions
. Coverage is for applicable
vehicles weighing over
10,000 lbs based on the Gross
Vehicle Weight Rating (GVWR)
only, for the entire life of the
vehicle.