2016 CADILLAC CT6 Owners Manual

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
360 Technical Data
Engine Drive Belt Routing
2.0L L4 Engine
3.0L V6 Twin Turbo Engine 3.6L V6 Engine

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
Customer Information 361
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 361
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 363
Customer Assistance for Text
Telephone (TTY) Users . . . . . 364
Online Owner Center . . . . . . . . . 364
Roadside Service . . . . . . . . . . . . . 364
Scheduling Service
Appointments . . . . . . . . . . . . . . . 367
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 367
Collision Damage Repair . . . . . 368
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 370
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 372 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 372
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 372
Event Data Recorders . . . . . . . . 373
OnStar ®
. . . . . . . . . . . . . . . . . . . . . . 373
Infotainment System . . . . . . . . . . 374
Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
362 Customer Information resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1-800 – 458 – 8006. In
Canada, call the Canadian Cadillac
Customer Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.
Dealership name and location.
.
Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first. STEP THREE — U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line ®
Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE — Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
Customer Information 363Company wants you to be aware of
its participation in a no-charge
mediation/arbitration program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to: General Motors Cadillac Customer
Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices Cadillac encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Cadillac,
the letter should be addressed to: United States and Puerto Rico Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service: 1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada General Motors of Canada
Company
Cadillac Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
364 Customer Information Overseas Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center Online Owner Experience
(U.S.) my.cadillac.com
The Cadillac online owner
experience allows interaction with
Cadillac and keeps important
vehicle-specific information in one
place. Membership Benefits
E : Download owner manuals and
view vehicle-specific how-to videos.
G : View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I : View printable dealer-recorded
service records and self-recorded
service records.
D : Select a dealer and view
locations, maps, phone numbers,
and hours.
r : Track your vehicle ’ s warranty
information.
J : View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number
(VIN) 0 357
or Vehicle Identification Number
(VIN) 0 357 .
H : View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F : Chat with online help
representatives. See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre
(Canada) cadillacowner.ca Visit the Cadillac Owner Centre:
.
Chat live with online help
representatives.
.
Locate owner resources such as
lease-end, financing, and
warranty information.
.
Retrieve favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
.
Download owner manuals.
.
Find Cadillac-recommended
maintenance services.
Roadside Service U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
Customer Information 365Service is available 24 hours a day,
365 days a year.
Calling for Service When calling Roadside Service,
have the following information
ready:
.
Your name, home address, and
home telephone number.
.
Telephone number of your
location.
.
Location of the vehicle.
.
Model, year, color, and license
plate number of the vehicle.
.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.
Description of the problem.
Coverage
Services are provided for the
duration of the vehicle ’ s powertrain
warranty. In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make
any changes or discontinue the
Roadside Service program at any
time without notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar. For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
.
Flat Tire Change: Service to
change a flat tire with a spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.
Battery Jump Start: Service to
jump start a dead battery.
.
Trip Interruption Benefits and
Service: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
Powertrain warranty period.
Items considered are hotel,
meals, and rental car or a

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
366 Customer Information vehicle being delivered back to
the customer, up to 805 km
(500 mi).
Cadillac Technician Roadside
Service (U.S. Only) Cadillac's exceptional Roadside
Service is more than an auto club or
towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting a
Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
A dealer technician will travel to
your location within a 30-mile radius
of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required to
handle most roadside repairs. Services Not Included in
Roadside Service .
Impound towing caused by
violation of any laws.
.
Legal fines.
.
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles .
Fuel delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
.
Lock-Out Service: Vehicle
registration is required. .
Trip Interruption Benefits and
Service: Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Service advisor will help you
make arrangements and explain
how to receive payment.
.
Alternative Service: If
assistance cannot be provided
right away, the Roadside Service
advisor may give you permission
to get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered,
however any cost for parts and
labor for repairs not covered by
the warranty are the owner
responsibility.

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-9235592) -
2016 - crc - 11/6/15
Customer Information 367
Scheduling Service
Appointments When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair. Courtesy Transportation
Program To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “ Limited Warranty and
Owner Assistance Information ”
furnished with each new vehicle
provides detailed warranty coverage
information. Transportation Options Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.