
STARTING AND DRIVING
353
Detachable trailer hitch
Volvo recommends the use of Volvo trailer hitches that are specially designed for the vehi-cle.
Ball holder
Cotter pin
Hitch assembly
Locking bolt
Safety wire attachment
Installing the ball holder1. If necessary, remove the cotter pin from the locking bolt and slide the locking bolt out of the hitch assembly.
2. Slide the ball holder into the hitch assembly. 3. Align the hole in the ball holder with the one
in the hitch assembly.
4. Slide the locking bolt through the hitch assembly/ball holder.
5. Insert the cotter pin in the hole at the end of the locking bolt.
Removing the ball holder1. Remove the cotter pin from the locking boltand slide the locking bolt out of the ballholder/hitch assembly.
2. Pull the ball holder out of the hitch assembly.
NOTE
A cover for the hitch assembly is also included in the kit.
Stowing the ball holder
Compartment for the detachable trailer hitch
WARNING
When not in use, the detachable trailer hitch should always be kept in its compartment inthe foam block under the cargo compartmentfloor (see the illustration).
Related information
• Driving with a trailer (p. 351)
• Trailer Stability Assist (TSA) (p. 354)

STARTING AND DRIVING
* Option/accessory, for more information, see Introduction.355
Ignition modes
The vehicle's ignition can be put in various modes (levels) to make different functions availa-ble.
The vehicle's ignition has 3 modes: 0, I, and II
that can be used to operate various functions without starting the engine. The following tableshows examples of which functions are availablein the respective modes.
ModeFunctions available
0• The odometer, clock and tem- perature gauge are illuminated
• Power seats
* can be adjusted
• The power windows can be oper-ated
• The 12-volt socket in the cargocompartment can be used
• The center display is activatedand can be used
• The infotainment system can beused for a limited time
In this mode, certain functions can only be used for a limited time to helpminimize battery drain
I• The laminated panoramic roof
*,
power seats */windows,12-volt
sockets in the passenger com- partment, Bluetooth, navigation system *, climate system blower,
windshield wipers can be oper- ated
• The infotainment system will start(if it was started when the ignitionwas switched off)
ModeFunctions available
II• The headlights illuminate
• Warning/indicator lights illumi- nate for 5 seconds
• A number of other functions willalso be activated. However, the heated seats
* and heated rear
window functions can only be activated when the engine is run-ning.
This mode should only be used for very short periods to help avoiddraining the battery.
Selecting an ignition mode
Start knob in the tunnel console
• Ignition mode 0
: unlock the vehicle and
keep the remote key in the passenger's com- partment.

STARTING AND DRIVING
357
Start knob in the tunnel console between the front seats
WARNING
Before starting the engine:• Fasten the seat belt.
• Check that the seat, steering wheel and mirrors are adjusted properly.
• Make sure the brake pedal can bedepressed completely. Adjust the seat ifnecessary. To start the engine.
1. A remote key must be in the passenger com-
partment. On models with the standard Passive Start, the key has to be in the frontsection of the passenger compartment. If thevehicle is equipped the optional PassiveEntry system (keyless locking/unlocking) thekey can be anywhere in the vehicle.
2. Press firmly on the brake pedal 4
.
3. Turn the start knob toward START and
release it to start the engine.
> The starter motor will crank until the engine starts or its overheating protection is triggered.
WARNING
• Never use more than one floor mat at a time on the driver's floor. Before driving,remove the original mat from the driver'sseat floor before using any other type offloor mat. Any mat used in this positionshould be securely and properly anchoredin the attaching pins. An extra mat on thedriver's floor can cause the acceleratorand/or brake pedal to catch. Check thatthe movement of these pedals is notimpeded.
• Volvo's floor mats are specially manufac-tured for your car. They must be firmlysecured in the clips on the floor so thatthey cannot slide and become trappedunder the pedals on the driver's side.
Back-up reader in the tunnel console
4
If the vehicle is moving, it is only necessary to turn the start knob toward START to start the engine.

STARTING AND DRIVING
369
Shiftlock The automatic transmission's shiftlock feature helps prevent inadvertently moving the gearselector between different positions.
There are two different types of shiftlock: mechanical and automatic.
Mechanical shiftlock
The gear selector can be moved back and forth freely between N and D. There is a mechanical
shiftlock for the other positions. To move the gear selector to between P, R , N
and D, press the button on the front of the gear
selector (see the illustration).
Automatic shiftlock
From Park

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
415
The ON CALL button: roadside assistancePress the ON CALL button for approx. 2 seconds
to activate the roadside assistance functions.
Alternative to the ON CALL button
In the center display's Phone view, tap On Call.
Select Call in the pop-up window that opens.
NOTE
The SOS button should only be used in an
emergency situation such as an accident, ill- ness or in the event of a threat to the occu-pants of the vehicle. Misusing this buttoncould result in extra charges. The ON CALL button can be used for all of
the other VOC services, including roadside assistance.
Canceling a callA service call that has been initiated can be can- celled within 10 seconds by pressing the EXIT
button on the steering wheel keypad.
SettingsSettings and selections can be made in the cen- ter display by going to s
Settings
CommunicationVolvo On Call. These set-
tings include activating/deactivating a subscrip- tion, button lock, etc.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call (VOC) functions (p. 415)
• Volvo On Call manual safety service (p. 424)
• Volvo On Call roadside assistance (p. 425)
Volvo On Call (VOC) functions
The following table provides an overview of the functions that are available from the VOC cus-tomer service center and the mobile app.
Please note that these functions are subject to change. For up-to-date information about therange of Volvo On Call functions and services,contact your Volvo retailer or go to: United States http://www.volvocars.com/us/support Canada English: http://support.volvocars.com/en-CA French: http://support.volvocars.com/fr-CA
FunctionCus-
tomer
service centerApp A
Automatic alarmX
Manual alarmX
Roadside assistanceXX
Theft notificationXX
Remote Door UnlockXX
Remote Vehicle Immobil- izerX

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
416
FunctionCus-
tomer
service centerApp A
Engine remote start (ERS)X
Locating the vehicleXX
Instrument panel informa- tionX
Vehicle "checkup"X
Driving logbookX
Vehicle informationX
A
Some of these functions may not be available for all models.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call convenience services (p. 416)
• Volvo On Call safety services (p. 424)
• Volvo On Call security services (p. 425)
Volvo On Call convenience services
Convenience services are available by using the mobile app to e.g., remote-start the engine *, etc.
As a VOC user, a mobile app is available that enables you to have telephone contact from aniPhone or from Windows/Android phones withyour vehicle when it is parked. With it, you canlocate the vehicle, lock it from another location,check the fuel level and much more. Read moreabout this app in the following section.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call (VOC) functions (p. 415)
Volvo On Call mobile app
As a VOC user, you can download a mobile app that enables you to have telephone contact withyour vehicle when it is parked.
Certain functions may not be available in all mod- els. The mobile app is updated regularly, which may result in this information not being completelyup-to-date with respect to the functionality availa-ble. For additional information about the app, goto: United States http://www.volvocars.com/us/support Canada English: http://support.volvocars.com/en-CA French: http://support.volvocars.com/fr-CAThe Volvo On Call mobile app is available for the iPhone and for Windows/Android phones andcan be downloaded from Apple's AppStore, Win-dows Phone Store or Google Play. A personal Volvo ID is required in order to use the mobile app. For additional information about the Volvo ID, the features it offers and how to create it, see thearticle "Volvo ID".

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
417
Locating the vehicleThe vehicle's location is shown on a map and directions to the vehicle can be provided. There isalso a digital compass to help show the ownerthe right direction. When you are within approx.100 yards/meters of the vehicle, you can activateits horn and turn signals to help locate it.
The vehicle's instrument panelThis function provides information such as: thefuel level, range on the remaining fuel, averagefuel consumption, average speed and odometer/trip odometer readings.
Vehicle "checkup"The mobile app monitors the vehicle's conditionand provides information about bulbs and the lev-els of brake fluid, coolant and engine oil.
Driving logbookDetailed information about each trip made duringthe past 40 days can be saved and downloaded.All or part of this information can be exportedfrom the mobile app to a spreadsheet format andsent to an email address. This is very useful fore.g., keeping track of business-related driving. This function can be deactivated, in which case the vehicle will not transmit logbook informationat the end of each trip.
Vehicle informationBasic information such as model, license platenumber and VIN number are readily accessible.
Theft notificationIf the vehicle's alarm is triggered, the owner willbe informed via his/her cell phone.
Remote door unlockThe status of all doors and windows is provided.The owner can lock/unlock the vehicle fromanother location but for security reasons, theapp's password is always required before thevehicle can be unlocked.
Engine remote start (ERS)*1ERS makes it possible to remotely start theengine using the remote key to enable the cli-mate system to cool or heat the passenger com-partment before driving. When the engine starts, the climate and infotain- ment systems will restart using the same settingsas when the engine was switched off. You can choose to let the engine run for between 1 and 15 minutes before it automati-cally switches off again. After 2 ERS starts, theengine must be started in the normal way beforeERS can be used again.
WARNING
Keep the following in mind before using ERS:
• The vehicle should be in view.
• The vehicle should be unoccupied.
• The vehicle must not be parked indoors or in an enclosed area. Exhaust fumes areharmful to the health.
NOTE
Always observe applicable state, province and/or local laws regarding engine idlingwhen using ERS.
Related information
•Volvo On Call convenience services (p. 416)
• Volvo On Call (VOC)
* (p. 414)
• Volvo ID (p. 27)
• Starting the engine (p. 356)
• Volvo On Call (VOC) functions (p. 415)
1
Certain models only.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
418
Volvo On Call PIN code The PIN code is used for security purposes to help identify those persons who are authorizedto use VOC services in a specific vehicle.
The 4-digit PIN code, which was sent to you when your Volvo retailer activated your subscrip-tion, is used for security reasons to help identifythose persons who are authorized to use certainVOC services such as remote door unlock or tocreate an account in the mobile app.
If you have forgotten or would like to
change your PIN code
If you have forgotten your PIN code or would liketo change it (e.g., if you have purchased a previ-ously owned Volvo with VOC), contact your Volvo retailer or press the On Call button in your vehi-
cle. The new code will be sent to you via email.
If an incorrect PIN code has been entered
in the app multiple times
If a PIN code has been entered incorrectly 10 times in a row, the account will be frozen. Inorder to use the app again, a new PIN code mustbe selected and a new app account will have tobe created.
Related information
• Unlocking the vehicle from the customer service center (p. 426)
• Volvo On Call mobile app (p. 416) •
Changing ownership of a vehicle with VolvoOn Call (p. 424)
• Volvo On Call (VOC)
* (p. 414)