If and when
Practical tips
Frequently asked questions
If you suspect that a vehicle fault has arisen or your vehicle has been damaged, read and observe the following information before contacting a Volkswagen Commercial Vehicles dealership or
qualified workshop. You may also find useful infor-mation in the index under the headings "Things to note" or "Checklist".
To note Some possible causes Possible solution
Vehicle battery is discharged. -How to jump start =>page 443. -Recharge vehicle battery 362.
Engine does not start. The incorrect vehicle key is be-Use a valid vehicle key 36. ing used.
Fuel level is too low. Fill the tank 340.
Supplementary heating system Switch off the supplementary heating
Smoke is coming from the is running. system 332. wing. Supplementary heater is run-No solution 345. ning.
-Battery in the remote control -Replace the battery 36. Vehicle cannot be locked or key is flat. -Move closer to the vehicle. unlocked with the remote -Located too far away from the -Synchronise the vehicle key =>page 36. vehicle. control key. -Buttons were pressed outside -Lock or unlock the vehicle manually
the range. 413.
Cold engine. brake assist sys-Refer to the index under entries for Unusual noises. tems, supplementary heating "Noises". system.
Assist systems are active. Refer to the index under entries for "As-sist systems". Unusual handling. DSG® dual clutch gearbox is too Stop the vehicle immediately hot. 266.
Front seats cannot be ad-Vehicle battery is discharged. Recharge vehicle battery 362.
justed electrically. Fuse blown. Check fuse and replace as necessary 429.
The vehicle has no vehicle No direct solutions possible as it depends
jack, spare wheel or break-Equipment depends on type of on the equipment level. Contact a Volks-vehicle. wagen Commercial Vehicles dealership if down set. necessary 416.
-Windows or sliding roof are open. The interior monitoring sys--Item attached to the interior Remove any objects that could trigger a tem triggers a false alarm. mirror is moving. false alarm 44. -A mobile telephone is vibrating inside the vehicle.
Functions are not working Settings have been made in the Check and if necessary reset back to fac-as described in the owner's manual. Volkswagen information system. tory settings 24.
410 I If and when
Making you and your vehicle safe
8S0.00)7
Fig. 289 In the middle of the dash panel: hazard warning light switch.
f"'""'('n First read and observe the Introductory L-lo:.U Information and safety warnings Lb. on page 411.
Observe any legislation concerning the safety of a broken down vehicle. For example, many countries stipulate that you have to switch on the hazard warning lights and wear a high-visibility waistcoat =>page 413.
Checklist
To ensure your own safety and the safety of your passengers, observe the following actions in the specified order => &:
1. Stop the vehicle at a safe distance away from moving traffic and on a suitable sur-face=>&.
2. Switch on the hazard warning lights using button =>Fig. 289.
3. Apply the handbrake =>page 269.
4. Select the neutral position or move the se-lector lever to P =>page 260.
5. Stop the engine and remove the key from the ignition =>page 257.
6. Ensure that all occupants exit the vehicle and go straight to a safe place away from moving traffic, e.g. behind the safety barrier.
7. Take all vehicle keys with you when you leave the vehicle.
8. Place the warning triangle in position to draw the attention of other road users to your vehicle.
9. Allow the engine to cool down and seek ex-pert assistance.
4121 If and when
When the hazard warning lights are switched on, for example if the vehicle is being towed, a change in direction or lane change can still be indicated by operating the turn signal. The warning lights will be interrupted temporarily.
Switch on the hazard warning lights:
• When traffic ahead suddenly starts moving more slowly or you reach the tail end of a traffic jam, to will warn vehicles behind you.
• When there is an emergency.
• When the vehicle breaks down.
• When the vehicle is being towed.
Always follow local regulations for the use of the hazard warning lights.
If the hazard warning lights are not working, use an alternative method of drawing attention to the bro-ken-down vehicle. This method must comply with traffic legislation.
A WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and se-vere Injuries.
• Always follow the Instructions In the checklist and observe the general safety pro-cedures.
A wARNING
The components of the exhaust system be-come very hot. This can cause fires and seri-ous Injuries.
• Park the vehicle so that no part of the ex-haust system can come Into contact with any Inflammable material underneath the vehicle, e.g. dry grass, fuel.
m The vehicle battery will discharge if the haz-L.:!J ard warning lights are left on over a long peri-od of time -even when the Ignition is switched off.
m If you brake hard at speeds over approxi-L.:!J mately 60 km/h (37 mph), the brake lights will flash to warn the traffic behind. If you then continue to brake, the hazard warning lights will be switched on automatically at speeds under approximately 10 km/h (6 mph). The brake light will light up stead-Ily. Once the vehicle starts to accelerate, the haz-ard warning lights will switch off again.
Electrical consumer . . . . . . . . . . . . . . . . . . 244
Electrical consum-ers ....... 145,164,242,244,331,339,412 Business . . . . . . . . . . . . . . . . . . . . 186
Electrical equipment . . . . . . . . . . . . . . . . . . 164
Electrical sockets . . . . . . . . . . . . . . . . . . . . 163
Electric lumbar support adjustment . . . . . . 66
Electric pop-up roof, California . . . . . . . . . 221 Closing . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Opening . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Electric sliding doors Disabling . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Opening and closing . . . . . . . . . . . . . . . . . 47 Roll-back function . . . . . . . . . . . . . . . . . . . 48 Electric windows . . . . . . . . . . . . . . . . . . . . . . 55 Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Closing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Convenience closing . . . . . . . . . . . . . . . . . 57 Convenience opening . . . . . . . . . . . . . . . . 57 Fault .........................•.... 57 One-touch function . . . . . . . . . . . . . . . . . . . 56 Opening ........................... 56 Roll-back function . . . . . . . . . . . . . . • . . . . 57
Electrolyte . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Electronic differential lock (EDL) . . . . . . . . 275
Electronic Immobilizer . . . . . . . . . . . . . . . . 260
Electronic stability control (ESC) . . . . . . . . 274
Emergency ........................... 411 Breakdown . . . . . . . . . . . . . . . . . . . . • . . . 412 Checklist . . . . . . . . . . . . . . . . . . . . . . . . . 412 Fire extinguisher . . . . . . . . . . . . . . . . . . . 413 First aid kit . . . . . . . . . . . . . . . . . . . . . . . . 413 Hazard warning lights . . . . . . . . . . . . . . . 412 Making you and your vehicle safe 412 Warning triangle . . . . . . . . . . . . . . 413
Emergency brake . . . . . . . . . . . . . . . . . . . . 412
Emergency brake lights . . . . . . . . . . . 412 Emergency breakaway cable . . . . . . . 141, 145
Emission control system for diesel vehi-cles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Engine Noises . . . . . . . . . . . . . . . . . . . . . . . • . . . 259 Not running smoothly . . . . . . . . . . . . • . . . 343 Running in . . . . . . . . . . . . . . . . . . . . 394
Engine and ignition . . . . . . . . . . . . . . . . . . . 257 12-volt sockets . . . . . . • . . . . . . . . . . 164, 243 Ignition lock . . . . . . . . . . . . . . . . . . . . . . . 258 Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . 260 Non-authorised vehicle key . . . . . . . . . . . 258 Preheating . . . . . . . . . . . . . . . . . . . 258 Starting the engine . . . . . . . . . . . . . . . . . . 258 Stopping the engine . . . . . . . . . . . . . . . . 259 Engine and transmission guard . . . . . . . . . . 33
Engine code Finding . . . . . . . . . . . . . . . . . . . . . . . . . . . 451
Engine compartment ................. . Cleaning ........................ . Coolant .......................... . Engine oil ........................ . Plenum chamber .................. . Preparation ...................... . Vehicle battery .................... . Engine coolant see Coolant ................. .
Engine fault ................... .
Engine idling speed increased ........................ . Engine management system .....•..... Indicator lamp .................... .
Engine oil .....................•..... Changing ........................ . Checking the engine oil level ......... . Consumption ................•..... Dipstick ......................... . Filler opening ..................... . Indicator lamp .................... . Refilling ......................... . Specification ...................... . Warning lamp ..................... .
Engine specifications ................ . Entering password Rear-seat telephony ......... .
Entering PIN code Rear-seat telephony ................ . Equipment Business ........................ . California ........................ . Multivan ... .
ESC ....... . ESP
350 387 358 353 387 352 362
358
407
366 407 407
353 357 356 357 356 356 354 356 354 354
450
190
190
180 192 175
274
see Electronic stability control (ESC) . . . . 274 Event data recorder . . . . . . . . . . . . . . . . . . . 399
Event memory Connector . . . . . . . . . . . . . . . . . . . . . . . 399 Reading . . . . . . . . . . . . . . . . . . . . . . . . . . 399 Exhaust purification system . . . . . . . . . . . 407 Indicator lamp . . . . . . . . . . . . . . . . . . . . . 407 Exterior mirrors . . . . . . . . . . . . . . . . . . . . 123 Aerial . . . . . . . . . . . . . . . . . . . . . . . . 124,406 Automatic anti-dazzle . . . . . . . . . . . . . . 123 Driving with a trailer . . . . . . . . . . . . . . . . 142 .............. ·····•········ Folding in . . . . . . . . . . . . . . . . . . . . . . . . . 123 Vehicle care . . . . . . . . . . . . . . . . . . . . . . . 382
Exterior views . . . . . . . . . . . . . . . . . • . . . . . . . 5
External aerial . . . . . . . . . . . . . . . . . . . . . . . 398 External socket 230-volt power supply 245
Index 471