4327-1. Maintenance and care
AVENSIS_OM_OM20C20E_(EE)NOTICE
■
Cleaning detergents
●Do not use the following types of detergent, as they may discolor the vehi-
cle interior or cause streaks or damage to painted surfaces:
• Non-seat portions: Organic substances such as benzene or gasoline,
alkaline or acidic solutions, dye, and bleach
• Seats: Alkaline or acidic solutions, such as thinner, benzene, and alco- hol
● Do not use polish wax or polish cleaner. The instrument panel’s or other
interior part’s painted surface may be damaged.
■ Preventing damage to leather surfaces
Observe the following precautions to avoid damage to and deterioration of
leather surfaces.
●Remove any dust or dirt from leather surfaces immediately.
● Do not expose the vehicle to direct sunlight for extended periods of time.
Park the vehicle in the shade, especially during summer.
● Do not place items made of vinyl, plastic, or containing wax on the uphol-
stery, as they may stick to the leather surface if the vehicle interior heats
up significantly.
■ Water on the floor
Do not wash the vehicle floor with water.
Vehicle systems such as the audio system may be damaged if water comes
into contact with electrical components such as the audio system above or
under the floor of the vehicle. Water may also cause the body to rust.
■ When cleaning the inside of the wi ndshield (vehicles with LDA [Lane
Departure Alert] and Automatic High Beam)
Be careful not to touch the camera sensor ( →P. 263).
If the camera is accidentally scratched or hit, LDA and Automatic High
Beam may not operate properly or may cause a malfunction.
■ Cleaning the inside of the rear wind ow or right-side rear quarter win-
dow
● Do not use glass cleaner to clean the rear window or right-side rear quar-
ter window (wagon), as this may cause damage to the rear window defog-
ger heater wires or antenna. Use a cloth dampened with lukewarm water
to gently wipe the window clean. Wipe the window in strokes running par-
allel to the heater wires or antenna.
● Be careful not to scratch or damage the heater wires or antenna.
AVENSIS_OM_OM20C20E_(EE).book Page 432 Thursday, January 29, 2015 1:47 PM
4347-2. Maintenance
AVENSIS_OM_OM20C20E_(EE)
■Where to go for maintenance service?
In order to maintain your vehicle in the highest possible condition, Toyota rec-
ommends that maintenance service operations as well as other inspections
and repairs be carried out by authorized Toyota dealers or repairers or other
duly qualified and equipped professionals. For repairs and services covered
by your warranty, please visit an authorized Toyota dealer or repairer, who will
use genuine Toyota parts in repairing any difficulties you may encounter.
There can also be advantages in utilizing authorized Toyota dealers or repair-
ers for non-warranty repairs and services, as members of the Toyota network
will be able to expertly assist you with any difficulties you may encounter.
Your Toyota dealer or repairer, or another duly qualified and equipped profes-
sional service department will perform all of the scheduled maintenance on
your vehicle-reliably and economically due to their experience with Toyota
vehicles.
■ Does your vehicle need repair?
Be on the alert for changes in performance and sounds, and visual tip-offs
that indicate service is needed. Some important clues are:
●Engine missing, stumbling, or pinging
● Appreciable loss of power
● Strange engine noises
● A fluid leak under the vehicle (However, water dripping from the air condi-
tioning after use is normal.)
● Change in exhaust sound (This may indicate a dangerous carbon monoxide
leak. Drive with the windows open and have the exhaust system checked
immediately.)
● Flat-looking tires, excessive tire squeal when cornering, uneven tire wear
● Vehicle pulls to one side when driving straight on a level road
● Strange noises related to suspension movement
● Loss of brake effectiveness, spongy feeling brake pedal, pedal almost
touches the floor, vehicle pulls to one side when braking
● Engine coolant temperature c ontinually higher than normal
If you notice any of these clues, take your vehicle to any authorized Toyota
dealer or repairer, or another duly qualified and equipped professional, as
soon as possible. Your vehicle may need adjustment or repair.
AVENSIS_OM_OM20C20E_(EE).book Page 434 Thursday, January 29, 2015 1:47 PM
4667-3. Do-it-yourself maintenance
AVENSIS_OM_OM20C20E_(EE)■
Situations in which the tire pressure warning system may not operate
properly (if equipped)
●In the following cases, the tire pressure warning system may not operate
properly.
• If non-genuine Toyota wheels are used.
• A tire has been replaced with a tire t hat is not an OE (Original Equipment)
tire.
• A tire has been replaced with a tire that is not of the specified size.
• Tire chains etc. are equipped.
• An auxiliary-supported run-flat tire is equipped.
• If a window tint that affects the radio wave signals is installed.
• If there is a lot of snow or ice on the vehicle, particularly around the
wheels or wheel housings.
• If the tire inflation pressure is extremely higher than the specified level.
• If tires not equipped with the tire pr essure warning valves and transmit-
ters are used.
• If the ID code on the tire pressure warning valves and transmitters is not
registered in the tire pressure warning computer.
• If the wheel set selected does not match the wheel set fitted to the vehi- cle, in case a second wheel set has been registered.
● Performance may be affected in the following situations.
• Near a TV tower, electric power plant, gas station, radio station, large dis-
play, airport or other facility that generates strong radio waves or electri-
cal noise
• When carrying a portable radio, cellular phone, cordless phone or other wireless communication device
● When the vehicle is parked, the time taken for the warning to start or go off
could be extended.
● When tire inflation pressure declines rapidly for example when a tire has
burst, the warning may not function.
■ The initialization operation (vehicles with the tire pressure warning sys-
tem)
●Make sure to carry out initialization after adjusting the tire inflation pressure.
Also, make sure the tires are cold before carrying out initialization or tire
inflation pressure adjustment.
● If you have accidentally turned the engine switch to the “LOCK” position
(vehicles without a smart entry & start system) or off (vehicles with a smart
entry & start system) during initialization, it is not necessary to restart the ini-
tialization again as initialization will restart automatically when the engine
switch has been turned to the “ON” position (vehicles without a smart entry
& start system) or IGNITION ON mode (vehicles with a smart entry & start
system) for the next time.
● If you accidentally start the initialization when initialization is not necessary,
adjust the tire inflation pressure to the specified level when the tires are
cold, and conduct initialization again.
AVENSIS_OM_OM20C20E_(EE).book Page 466 Thursday, January 29, 2015 1:47 PM
632What to do if... (Troubleshooting)
AVENSIS_OM_OM20C20E_(EE)
●Vehicles without smart entry & start system
It is locked to prevent theft of the vehicle if the key is removed from the
engine switch. (→P. 210)
●Vehicles with smart entry & start system
It is locked automatically to prevent theft of the vehicle. ( →P. 216)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( →P. 182)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (the engine is not operating) for a period of
time. ( →P. 216)
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( →P. 522)
●The brake system warning light is on
Is the parking brake released? ( →P. 229)
Depending on the situation, other types of warning buzzer may also sound.
( → P. 520, 527)
The steering wheel cannot be turned after the engine is
stopped
The windows do not open or close by operating the power
window switches
The engine switch is turned off automatically
(vehicles with smart entry & start system)
A warning buzzer sounds during driving
AVENSIS_OM_OM20C20E_(EE).book Page 632 Thursday, January 29, 2015 1:47 PM
636Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
CareAluminum wheels .................. 427
Exterior.................................. 426
Interior ................................... 430
Seat belts .............................. 431
Cargo capacity ......................... 198
Cargo hooks ..................... 408, 410
CD player
*................................ 321
Chains ....................................... 304
Child restraint system ............... 55 Fixed with a seat belt .............. 64
Fixed with an ISOFIX rigid anchor................................... 69
Fixing the top strap ................. 76
Types of child restraint system installation method................ 59
Using an anchor bracket ......... 76
Child safety ................................ 54 Airbag precautions .................. 41
Back door precautions .......... 145
Battery precautions ....... 455, 588
Child-protectors..................... 136
Child restraint system ............. 55
Child restraint system precautions ........................... 62
How your child should wear the seat belt .......................... 36
Panoramic roof shade precautions ......................... 422
Power window lock switch .... 182
Power window precautions ... 184
Rear door child-protectors .... 136
Removed key battery precautions ......................... 484
Seat belt precautions .............. 68
Seat heater precautions ......................... 397 Child-protectors....................... 136
Cleaning ........................... 426, 430
Aluminum wheels.................. 427
Exterior ................................. 426
Interior................................... 430
Seat belts .............................. 431
Clock ......................................... 105
Clutch ....................................... 612 Warning message ................. 530
Coat hooks ............................... 423
Coin box ................................... 407
Condenser ................................ 453
Console box ............................. 404
Coolant Capacity ................................ 608
Checking ............................... 451
Preparing and checking before winter....................... 303
Cooling system ........................ 451 Engine overheating ............... 590
Cruise control Cruise control........................ 280
Warning message ................. 529
Cup holders.............................. 405
Curtain shield airbags ............... 39
Customizable features ............ 619
Daytime running light
system .................................... 237
Defogger Outside rear view mirrors ........................ 384, 391
Rear window ................. 384, 391
Windshield .................... 384, 391
Dimension ................................ 596
C
D
AVENSIS_OM_OM20C20E_(EE).book Page 636 Thursday, January 29, 2015 1:47 PM
640Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
High mounted stoplightReplacing .............................. 504
Hill-start assist control ............ 297
Hood.......................................... 440 Warning buzzer ....................... 89
Hooks Cargo hooks.................. 408, 410
Coat hooks ............................ 423
Retaining hooks (floor mat) ............................. 30
Horn .......................................... 174
Identification Engine ................................... 599
Vehicle .................................. 598
Idling time................................. 189
Ignition switch (engine switch) .............. 209, 212Auto power off function ......... 216
Changing the engine switch mode........................ 215
Changing the engine switch position .................... 210
If your vehicle has to be stopped in an emergency ... 509
Starting the engine ........ 209, 212
Ignition switch light (engine switch light).............. 399
Illuminated entry system......... 401
Immobilizer system ................... 78
Indicators.................................... 98
Initialization Engine oil maintenance data..................................... 449
Items to initialize ................... 628
Tire pressure warning system ................................ 461 Inside rear view mirror ............ 176
Instrument panel/
cluster light control....... 106, 114
Intercooler ................................ 453
Interior lights............................ 399 Switch ................................... 400
Wattage ................................ 615
Intrusion sensor ........................ 92
ISOFIX rigid anchors ........... 69, 75
Jack Positioning a floor jack .......... 442
Vehicle-equipped jack ..................... 545, 546, 561
Jack handle .............. 545, 546, 561
Jam protection function Panoramic roof shade........... 421
Power windows ..................... 183
Keyless entry Smart entry & start system ........................ 148
Wireless remote control ........ 121
Keys .......................................... 120 Battery-saving function ......... 152
Electronic key ....................... 120
Engine switch................ 209, 212
If the electronic key does not operate properly ................. 582
If you lose your keys ............. 122
Key number plate.................. 120
Keyless entry ........................ 121
Keys ...................................... 120
Mechanical key ..................... 120
Replacing the battery ............ 482
Warning buzzer..................... 150
Wireless remote control key...................................... 121
Knee airbag ................................ 39
I
J
K
AVENSIS_OM_OM20C20E_(EE).book Page 640 Thursday, January 29, 2015 1:47 PM
642Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
MP3 disc*................................. 321
Multidrive .................................. 219
Multimedia system
*
Multi-information display
Drive information ........... 108, 112
Language .............................. 621
LDA (Lane Departure Alert) ................................... 264
Set up............................ 109, 114
Trip information ..................... 117
Warning messages ............... 527
Navigation system
*
Odometer .................................. 106
Oil Engine oil .............................. 602
Manual transmission oil ........ 611
Opener Back door .............................. 143
Fuel filler door ....................... 247
Hood ..................................... 440
Trunk ..................................... 139
Outside rear view mirrors ....... 179 Adjusting and folding............. 179
Adjustment ............................ 179
Folding .................................. 180
Outside rear view mirror defoggers.................... 384, 391
Outside temperature display .................................... 105
Overhead console.................... 404
Overheating .............................. 590 Paddle shift switches ...... 221, 222
Panoramic roof shade
Jam protection function......... 421
Operation .............................. 421
Parking brake Operation .............................. 229
Parking brake engaged warning buzzer ................... 522
Parking brake engaged warning message ............... 532
PCS (Pre-Crash Safety system)Function ................................ 255
Warning light ......................... 521
Warning message ................. 529
Personal lights ......................... 399 Switch ................................... 400
Wattage ................................ 615
Power heater ............................ 395
Power outlet ............................. 418
Power steering (Electric Power
Steering system) ................... 297Warning light ......................... 521
Warning message ................. 531
Power windows Jam protection function......... 183
Operation .............................. 182
Window lock switch............... 182
Pre-Crash Safety system (PCS)Function ................................ 255
Warning light ......................... 521
Warning message ................. 529
N
O
P
AVENSIS_OM_OM20C20E_(EE).book Page 642 Thursday, January 29, 2015 1:47 PM
643Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
Radiator .................................... 453
Radio
*....................................... 315
Radio data system (RDS)
*...... 319
Rear fog light Replacing light bulbs ............. 504
Switch ................................... 240
Wattage................................. 615
Rear passenger’s seat belt
reminder ................................. 522
Rear seat Folding down the rear seatbacks ........................... 168
Rear turn signal lights Replacing light bulbs ..... 500, 501
Turn signal lever ................... 228
Wattage................................. 615
Rear view mirror Inside rear view mirror .......... 176
Outside rear view mirrors ...... 179
Rear view monitor system
*
Rear window defogger .... 384, 391
Rear window wiper .................. 246
Refueling .................................. 247 Capacity ................................ 601
Fuel types ............................. 601
Opening the fuel tank cap ..... 249
When the fuel filler door cannot be opened............... 249
Replacing Electronic key battery............ 482
Fuses .................................... 485
Light bulbs............................. 490
Tires ...................................... 544
Wireless remote control battery................................. 482
Reset the maintenance data ... 449
RSA (Road Sign Assist) .......... 275 Seat belts.................................... 34
Adjusting the seat belt ............ 35
Child restraint system
installation ............................ 64
Cleaning and maintaining the seat belts ...................... 431
Emergency Locking Retractor............................... 36
How to wear your seat belt ..... 34
How your child should wear the seat belt.......................... 36
Pregnant women, proper seat belt use................................. 37
Reminder light and buzzer................................. 522
Seat belt pretensioners ........... 35
SRS warning light ................. 520
Seat heaters ............................. 397
Seat position memory ............. 170
Seats Adjustment ............................ 166
Adjustment
precautions......................... 167
Child seats/child restraint system installation ................ 55
Cleaning................................ 430
Driver’s seat position memory .............................. 170
Folding down the rear seatbacks ........................... 168
Head restraint ....................... 172
Properly sitting in the seat ...... 32
Seat heaters ......................... 397
Seat position memory ........... 170
RS
*: For vehicles with navigation system or multimedia system, refer to
“Navigation and multimedia system Owner’s manual”.
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