2015 NISSAN MURANO LC2 Kai Navigation Manual

SymptomPossible cause Possible solution
No sounds are played though the CD play time is
displayed. The system plays back the first track of the mix mode
disc. (Mix mode is a format in which data except
music is recorded on the first track and music data is
recorded on one other than the first track in a
session.)Play back music data that are recorded on one other
than the first track.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing depth,
writing width, etc. might not match the specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to the
next track. A non-MP3/WMA file is given an extension of “.
MP3”, “.WMA”, “.mp3” or “.wma”.Prepare MP3/WMA files.
The system plays back a file that is prohibited due to
copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written in the disc.Check the settings of the writing software, and create
a new disc.
The CD cannot be ejected. The ignition switch is not placed in the “ACC” or
“ON” position. Place the ignition switch in the “ACC” or “ON”
position.
8. Troubleshooting guide
8-7

8. Troubleshooting guide
iPodŠPLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPodŠ. A connector cable is not correctly connected, or the
iPodŠdoes not correctly operate. Connect the connector cable again. If the system
does not recognize the iPodŠafter performing this
procedure above, reset the iPodŠ.
The iPodŠthat is to be connected is not compatible
with the system. Check the iPodŠmodel and firmware versions
available for the system.
A USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected
from the USB port. Slowly connect or disconnect the USB cable.
An iPod
Šcannot be operated. The iPodŠis connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod
Š. Remove all equipment from the iPod
Šafter discon-
necting the iPodŠfrom the system, and then connect
it to the system again.
The iPod
Šis not operating normally. Disconnect the iPodŠfrom the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/file that includes a
particular album art. Disconnect the iPod
Šfrom the in-vehicle audio
system, and then reset the iPodŠ. Disable the album
art, and then connect the iPodŠto the system.“iPodŠMenu” (page 3-26)
An iPodŠdoes not respond. There are too many files in a category. Decrease the number of files in a category (less than
65500 files).
The shuffle function is turned on. Turn off the shuffle function if many files are stored on
the iPod
Š.
Music cannot be played back. A connector is not connected to the iPodŠ. Firmly connect the connector to the iPodŠ.
Playback cuts out. The sound cuts due to vibration resulting from an
unstable location of the iPod
Š. Place the iPod
Šon a stable location where it does not
roll over.
Distorted sound occurs. The EQ (equalizer) function of the iPod
Šis turned on. Turn off the EQ (equalizer) function on your iPodŠ.
8-8

SymptomPossible cause Possible solution
Battery charge of an iPodŠtakes longer. Battery charge of the iPodŠmay take longer while an
iPodŠis playing back. If the iPod
Šneeds to be charged, it is recommended
to stop playing the music.
Battery charge of an iPod
Šis unavailable. The cable that is connected to the iPodŠmay be
damaged or improperly connected. Check the cable currently in use.
Functions cannot be operated using an iPod
Šthat is
connected to the in-vehicle audio system. -The operation of an iPodŠmust be performed using
the in-vehicle audio system after the iPodŠis
connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may cause
the sound to skip. This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
8. Troubleshooting guide
8-9

8. Troubleshooting guide
USB MEMORY DEVICE
SymptomPossible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
A USB device is rapidly connected to or discon-
nected from the USB port. Slowly connect or disconnect the USB device.
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BLUETOOTHŠSTREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The BluetoothŠaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
Bluetooth
Šis disabled on device. Check that the BluetoothŠfunction is enabled on
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
Šaudio device
that is to be registered.
Check that the PIN code for the Bluetooth
Šaudio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
Šdevice is used in the vehicle. Turn off the other BluetoothŠdevice until the
registration is completed.
Music cannot be played back. The Bluetooth
Šaudio device is not compatible with
the in-vehicle audio system. Check the BluetoothŠaudio device Owner’s Manual.
The system is not set to the Bluetooth
Šaudio mode. Push

8. Troubleshooting guide
SymptomPossible cause Possible solution
Audio operation cannot be performed. A BluetoothŠaudio device that does not support
audio operations is in use. Visit www.nissanusa.com/bluetooth/ to check Blue-
toothŠaudio device compatibility.
An error occurs when connecting to a BluetoothŠ
audio profile. Turn the power source of the Bluetooth
Šaudio player
off and on, and then resume connection with the
system.
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BLUETOOTHŠHANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
Registration of the cellular phone has been per-
formed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
Šsetting of the in-vehicle hands-free
phone system is turned off. Turn on the BluetoothŠsetting of the system.
The Bluetooth
Šsetting of the cellular phone is turned
off. Turn on the BluetoothŠsetting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does not
respond to the call, the party is out of the service
area, or the call is abandoned before the party
responds) , the system may reject a request to make a
call to the phone number. Turn off the cellular phone and turn it on again to reset the
connection.
8. Troubleshooting guide
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8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function becomes unavail-
able. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
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