2015 MERCEDES-BENZ SPRINTER air condition

12What’s Not Covered
Items Which Are Not Covered: (cont’d)
RACING OR COMPETITIVE EVENTS: This
warranty does not cover the costs of
repairing damage or conditions caused
by racing, nor does it cover the repair of
any defects that are found as the result of
participating in a racing event.
DAMAGE TO INTERIOR SURFACES:
Damage to finished interior surfaces
such as upholstery, wood, leather,
suede, plastic, chrome, glass, rug, and
paint caused by external influence,
misuse, or negligence is not covered.
Some examples include, but are not
limited to, spills, chafe marks, scratches,
and impressions from heavy objects
or clamping force (such as a strap or
mounting device). Damage from the
use of third party accessories such as
steering wheel locks or vent-mounted air
fresheners is also not covered..
Insurance Write-Off; or Repaired or
Replaced Parts
Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing company
determined the vehicle to be a “total
loss”, “write off” or equivalent, is not
covered by this warranty. This includes
but is not limited to vehicles issued a
“salvage”, “scrap”, “dismantled” or
similar title under any state’s law. Any parts repaired or replaced under an
insurance claim or required as a result
of events which are not covered under
this warranty (see “Items Which Are Not
Covered”, (
e Page 10)), for example,
damages due to accidents, misuse,
or negligence, and in either case, any
subsequent consequential damage to the
vehicle are not covered by this warranty.
Restricted Warranty
Your warranties can also be restricted by
the vehicle warrantor.
The vehicle warrantor may restrict the
warranty on your vehicle if the vehicle is
not properly maintained, or if the vehicle
is abused or neglected, and the abuse
or neglect interferes with the proper
functioning of the vehicle. If the warranty
is restricted, coverage may be denied
or subject to approval by the vehicle
warrantor before covered repairs are
performed.
Service and Warranty

13
Other Terms of Your Warranties
Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This
service is intended to reduce the amount
of time your vehicle is not available
for your use because of repairs. Parts
used in exchange service may be new,
remanufactured, reconditioned, or
repaired, depending on the part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-
depleting agents, the EPA requires
the capture, purification, and reuse of
automotive air conditioning refrigerant
gases. As a result, a repair to the sealed
portion of your air conditioning system
may involve the installation of purified
reclaimed refrigerant. Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while
it was being shipped to the authorized
Sprinter Dealer.
Such a defect or damage is usually
detected and corrected at the factory.
In addition, authorized Sprinter Dealers
must inspect each vehicle before delivery.
They repair any defects or damage
detected before the vehicle is delivered
to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Service and Warranty

16Emission Warranties Required By Law
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty
Vehicles certified with the California
Air Resources Board beginning with
the 2015 model year, marketed by
the vehicle distributor, and registered
in California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
for use in Medium Duty Vehicle
applications.
Your Warranty Rights and
Obligations
The California Air Resources Board and
the vehicle distributor, are pleased to
explain the emission control system
warranty on your 2015 vehicle. In
California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington, new
motor vehicles, must be designed,
built, and equipped to meet the
State’s stringent anti-smog standards.
The vehicle warrantor must warrant
the emission control system on
your vehicle for the periods of time
listed below provided there has
been no abuse, neglect or improper
maintenance on your vehicle. Your emission control system may
include parts such as the fuel injection
system and engine electronic control
module. Also included may be hoses,
connectors and other emission-related
assemblies. Where a warrantable
condition exists, the vehicle warrantor
will repair your vehicle at no cost to
you including diagnosis, parts and
labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1.
If an emission-related part on
your vehicle is defective, the
part will be repaired or replaced
by the vehicle warrantor. This is
your SHORT-TERM EMISSION
CONTROL SYSTEM DEFECTS
WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition
exists on a long-term emission-
related part, the vehicle warrantor
will repair your vehicle at no cost
to you including diagnosis, parts
and labor. This is your LONG-
TERM EMISSION CONTROL
SYSTEM DEFECTS WARRANTY.
Service and Warranty

17
Emission Warranties Required By Law
California Emission Warranty (cont’d)

OWNER’S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Maintenance
Booklet. The vehicle warrantor
recommends that you retain all receipts
covering maintenance on your vehicle,
but the vehicle warrantor cannot deny
warranty solely for the lack of receipts
or for your failure to substantiate
the performance of all scheduled
maintenance.
You are responsible for presenting
your vehicle to an authorized Sprinter
Dealer as soon as a problem exists. The
warranty repairs should be completed in a
reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also
be aware that the vehicle warrantor
may deny you warranty coverage if
your vehicle or a part has failed due to
abuse, neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990. A warranted part which is scheduled for
replacement as required maintenance
is warranted up to the first scheduled
replacement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee
of Owner as a result of a Warrantable
Condition.
Owner is responsible for “downtime”
expenses, cargo damage, fines, all
applicable taxes, all business costs, and
other losses resulting from a warrantable
condition.
Service and Warranty

20Emission Warranties Required By Law
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where
an authorized Sprinter Dealer is not
available, certain warranty related repairs
may be performed by any available
repair location or by any individual
using any replacement parts. A part
not being available within 30 days or a
repair not being complete within 30 days
constitutes an emergency. The vehicle
warrantor will reimburse the owner for
expenses (including diagnosis), not to
exceed the vehicle warrantor’s suggested
retail price for all warranted parts
replaced and labor charges based on the
vehicle warrantor’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor
rate. Replaced parts and paid invoices
must be presented as a condition of
reimbursement for emergency repairs
not performed by an authorized Sprinter
Dealer. Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from
what the vehicle warrantor determines to
be abuse or neglect, including, but not
limited to: operation without adequate
coolants or lubricants; overfueling;
overspeeding; lack of maintenance of
cooling, lubricating or intake systems;
improper storage, starting, warm-up, run-
in or shut down practices; unauthorized
modifications to the engine. The vehicle
warrantor is also not responsible for
failures caused by incorrect oil or fuel or
by water, dirt or other contaminants in
the fuel or oil. The vehicle warrantor is
not responsible for failures resulting from
improper repair or the use of parts which
are not Genuine Mercedes-Benz approved
parts.
The vehicle warrantor is not responsible
for the material and labor costs of
emission control parts and assemblies
replaced during scheduled manitenance
of the vehicle as specified in the
Maintenance Booklet.
THIS WARRANTY, TOGETHER WITH
THE EXPRESS LIMITED WARRANTIES
ARE THE SOLE AND EXCLUSIVE
WARRANTIES MADE BY THE VEHICLE
WARRANTOR. THERE ARE NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, OR
OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE.
Service and Warranty