23
How to Get Warranty Service
Further Steps You Can Take and How
to Get More Information
If you think your authorized Sprinter
Dealer has wrongly denied you emission-
warranty coverage, follow the steps
described on (
e Page 25). The vehicle
warrantor will reply to you in writing within
30 days after receiving your complaint
(or within the time limit required by local
or state law). If the owner is not notified
within 30 days that a performance
warranty claim is denied, the vehicle
warrantor must repair the vehicle free of
charge.
If you want more information about
getting service under the Federal
Emission Warranty, or if you want to
report what you think is a violation of
these warranties, you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460 Getting Service Under the California
Emission Warranty
A. What to Do If You Fail a Smog Check
If a vehicle fails a state Smog Check test
during the coverage period, the vehicle
warrantor will repair the vehicle so that
it will pass a State Smog Check re-
test. The owner should take the vehicle
to any authorized Sprinter Dealer for
warranty repairs and give a copy of the
failed Smog Check test report to the
authorized Sprinter Dealer. If the owner
is not notified within 30 days that a
performance warranty claim is denied,
the vehicle warrantor must repair the
vehicle free of charge.
B. What to Do to Get Warranty Service
To get warranty service - even if you’re
traveling - take your vehicle to any
authorized Sprinter Dealer. (The vehicle
warrantor recommends that you take your
vehicle to an authorized Sprinter Dealer
who sells the same make of vehicle as
yours.) That authorized Sprinter Dealer
will perform any warranty service without
charging you for diagnosis, parts or labor.
Service and Warranty
