
X
To unlock the vehicle: touch the inner sur-
face of the door handle.
X To lock the vehicle: touch sensor surface :
or ;.
Make sure that you do not touch the inner
surface of the door handle.
X Convenience closing feature: touch
recessed sensor surface ;for an extended
period.
For further information on the convenience clos-
ing feature (Y page 99).
If you pull on the handle of the tailgate, only the
luggage compartment of the vehicle is
unlocked.
Deactivating and activating If you do not intend to use a key for an extended
period of time, you can deactivate the KEYLESS-
GO function of the key. The key will then use very little power, thereby conserving battery power.
For the purposes of activation or deactivation,
the vehicle does not have to be nearby.
X To deactivate: press the&button on the
key twice in rapid succession.
The battery check lamp of the key flashes
twice briefly and lights up once, then KEY-
LESS-GO is deactivated (Y page 87).
X To activate: press any button on the key.
or
X Insert the key into the ignition lock.
KEYLESS-GO and all of its associated features
are available again. KEYLESS-GO start function
General notes Bear in mind that the engine can be started by
any of the vehicle occupants if there is a key in
the vehicle (Y page 160). Changing the settings of the locking
system
You can change the settings of the locking sys-
tem. This means that only the driver's door and
the fuel filler flap are unlocked when the vehicle is unlocked. This is useful if you frequently travel
alone. X
To change the setting: press and hold down
the % and& buttons simultaneously
for about six seconds until the battery indica-
tor lamp flashes twice (Y page 87).
If the setting of the locking system is changed
within the signal range of the vehicle, pressing
the & or% button:
R locks or
R unlocks the vehicle
The key now functions as follows:
X To unlock: press the%button once.
X To unlock centrally: press the%button
twice.
X To lock centrally: press the&button.
The KEYLESS-GO function is changed as fol-
lows:
X To unlock the driver's door: touch the inner
surface of the door handle on the driver's
door.
X To unlock centrally: touch the inner surface
of the door handle on the front-passenger
door or the rear door.
X To lock centrally: touch the outer sensor
surface on one of the door handles
(Y page 85).
X To restore the factory settings: press and
hold down the %and& buttons simul-
taneously for approximately six seconds until the battery check lamp flashes twice
(Y page 87). Emergency key element
General notes If the vehicle can no longer be locked or
unlocked with the key or with KEYLESS-GO, use
the emergency key element.
If you use the emergency key element to unlock
and open the driver's door, the anti-theft alarm
system will be triggered. Switch off the alarm
(Y page 81).
If you unlock the vehicle using the emergency
key element, the fuel filler flap will not be
unlocked automatically.
X To unlock the fuel filler flap: insert the key
into the ignition lock. 86
KeyOpening and closing

Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. the on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary (Y page 395).
or
X Jump-start the vehicle (Y page 397).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is in
the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 87) and replace if necessary
(Y page 87).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they can:
R open doors and endanger other persons or
road users
R climb out and be injured by the traffic
R operate vehicle equipment and, for exam-
ple, trap themselves. Children could also set the vehicle in motion,
for example by:
R releasing the parking brake
R shifting the automatic transmission out of
park position P
R starting the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. Always
keep the key out of reach of children.
United Kingdom only: 90
DoorsOpening and closing

On right-hand-drive vehicles, turn the emer-
gency key element clockwise.
The door is unlocked.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key (Y page 87).
If you use the emergency key element to unlock
and open the driver's door, the anti-theft alarm
system will be triggered. Switch off the alarm
(Y page 81). Locking the vehicle (emergency key
element)
If the vehicle can no longer be locked with the
key or KEYLESS-GO, use the emergency key ele- ment.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 91).
X Check whether the locking knobs on the
front-passenger door and the rear doors are
still visible. Press the locking knobs down by
hand if necessary.
X Close the driver's door.
X Take the emergency key element out of the
key (Y page 87).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. X
Turn the emergency key element clockwise as
far as it will go to position 1.
On right-hand-drive vehicles, turn the emer-
gency key element anti-clockwise.
X Turn the emergency key element back and
remove it. X
Make sure that the doors and the tailgate are
locked.
X Insert the emergency key element into the
key (Y page 87).
If you lock the vehicle as described above, the
fuel filler flap is not locked. The anti-theft alarm
system is not primed. Luggage compartment
Important safety notes
G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open. G
WARNING
If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, especially when braking or abruptly changing directions.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 442).
Stow luggage or loads preferably in the luggage
compartment. Observe the loading guidelines
(Y page 351).
Do not leave the key in the luggage compart-
ment. You could otherwise lock yourself out. Luggage compartment
93Opening and closing Z

Opening/closing automatically from
the outside
Important safety notes United Kingdom only:
G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the outside, the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (Y page 82). The doors can then
be opened from the inside after the vehicle has
been locked from the outside. You can only open the rear doors from inside the vehicle if they are
not secured by the child-proof locks
(Y page 69). The anti-theft alarm system is trig-
gered if the door is opened from the inside.
Switch off the alarm (Y page 81).
The anti-theft alarm system is triggered if the
door is opened from the inside. Switch off the
alarm (Y page 81).
All countries: G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the closing area during the closing process. Use one of the following options to stop the
closing process:
R press the Fbutton on the key
R pull or press the remote operating switch
on the driver's door
R press the closing or locking button on the
tailgate
R pull the handle on the tailgate G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 442).
i Notes on the automatic reversing feature for
the tailgate (Y page 94).
Opening the tailgate automatically You can open the tailgate automatically with the
key or the handle in the tailgate.
X Press and hold the Fbutton on the key
until the tailgate opens.
or X When the tailgate is unlocked, pull the tailgate
handle and let it go again immediately.
or
X With the tailgate stopped in an intermediate
position, pull the tailgate upwards.
You can release the tailgate as soon as the
tailgate starts to open. Luggage compartment
95Opening and closing Z

Closing the tailgate automatically
X
To close: press closing button :in the tail-
gate.
or
X Press and hold the Fbutton on the key
until the tailgate closes.
You can release the button as soon as the
tailgate starts to close.
Vehicles with EASY-PACK tailgate and KEYLESS-
GO: you can simultaneously close and lock the
tailgate.
X Press locking button ;in the tailgate.
If a KEYLESS-GO key is detected outside the
vehicle, the tailgate closes and locks. All
doors must be shut and the key must be loca- ted in the vicinity of the tailgate.
i There must not be a key in the ignition lock
in order to open and close the tailgate.
If the tailgate touches an object while closing, the closing procedure is interrupted and the
tailgate reopens.
i If a KEYLESS-GO key is detected in the lug-
gage compartment, the tailgate will not lock. Opening and closing automatically
from the inside
Important safety notes G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 8 mm of the closing path This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no body parts
are in the closing area.
If someone is trapped:
R press the Fbutton on the key or
R pull or press the remote operating switch
on the driver's door or
R press the closing or locking button on the
tailgate or
R pull the handle on the tailgate G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 442).
i Notes on the automatic reversing feature for
the tailgate (Y page 94).96
Luggage compartmentOpening and closing

X
To close manually: pull the corresponding
button and hold it.
X To close fully: pull the button beyond the
point of resistance and release it.
Automatic operation is started.
X To interrupt automatic operation: press/
pull the corresponding switch again.
If you press/pull the switch beyond the point of resistance and release, automatic operation is
started in the corresponding direction. You can
stop automatic operation by pressing/pulling
again.
You can continue to operate the side windows
after switching off the engine or removing the
key. This function remains active for five
minutes or until the driver's or front-passenger
door is opened.
The side windows cannot be operated from the
rear when the override feature for the side win-
dows is activated (Y page 69). Convenience opening feature
General notes Vehicles with KEYLESS-GO or KEYLESS-GO
start function:
you can ventilate the vehicle
before you start driving.
To do this, the key is used to carry out the fol-
lowing functions simultaneously:
R unlock the vehicle
R open the side windows
R open the sliding sunroof or the panorama slid-
ing sunroof and the roller sunblinds
R switch on the seat ventilation for the driver's
seat
The convenience opening feature can only be
operated using the key. The key must be close to
the vehicle. For vehicles without KEYLESS-GO,
the key must be near the driver's door handle.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked. Convenience opening feature X
Vehicles without KEYLESS-GO: point the tip
of the key at the door handle on the driver's
door.
X Press and hold the %button until the side
windows and the sliding sunroof or panorama
sliding sunroof are in the desired position.
If the roller sunblinds of the panorama sliding
sunroof are closed, the roller sunblinds are
opened first.
X Press and hold the %button again until the
panorama sliding sunroof is in the desired
position.
X To interrupt convenience opening: release
the % button. Convenience closing feature
Important safety notes G
WARNING
When the convenience closing feature is oper- ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. When closing make sure that no parts of the body are in the closing area.
When you lock the vehicle, you can simultane-
ously: R close the side windows
R close the sliding sunroof or the panorama
sliding sunroof
On vehicles with a panorama sliding sunroof,
you can then close the roller sunblinds.
Proceed as follows if someone is trapped:
R Release the &button to interrupt the clos-
ing procedure.
R Press and hold the %button to open.
Vehicles with KEYLESS-GO:
R Release the sensor surfaces on the exterior
door handle to interrupt the closing proce-
dure.
R To open, pull the same door handle immedi-
ately and hold it firmly. The side windows and the sliding sunroof open for as long as the Side windows
99Opening and closing Z

Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could be
damaged.
Resonance noises can occur in addition to the
usual airflow noises when the sliding sunroof is
open. They are caused by minor pressure fluc-
tuations in the vehicle interior. Change the posi-
tion of the sliding sunroof or open a side window slightly. This will lessen or eliminate the noise. Sliding sunroof reversing feature
Your vehicle may be fitted with a sliding sunroof
or a panorama sliding sunroof. In the following
section, the term "sliding sunroof" refers to both types of sliding sunroof.
The sliding sunroof is equipped with an auto-
matic reversing feature. If an object blocks or
restricts the sliding sunroof during the closing
process, the sliding sunroof opens again auto-
matically. The automatic reversing feature is,
however, only an aid and is no substitute for your
attention when closing the sliding roof. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 4 mm of the closing movement
R during resetting
R when closing the sliding sunroof again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no body parts
are in the closing area.
If someone is trapped:
R release the switch immediately or
R press the switch in any direction during the
automatic closing process
The closing process is stopped. Operating the sliding sunroof
Opening and closing :
To raise
; To open
= To close/lower
X Turn the key to position 1or 2in the ignition
lock.
X Press or pull the 2switch in the corre-
sponding direction.
If you press the 2switch beyond the point of
resistance, an automatic opening/closing proc-
ess is started in the corresponding direction.
You can stop automatic operation by pressing/
pulling again.
The sun protection cover automatically opens
along with the sliding sunroof. You can open or
close the sun protection cover manually when
the sliding sunroof is raised or closed.
You can continue to operate the sliding sunroof after switching off the engine or removing the
key. This function remains active for five
minutes or until the driver's or front-passenger
door is opened.
Rain-closing feature When the key is in position
0in the ignition lock
or is removed, the sliding sunroof closes auto-
matically:
R if it starts to rain
R at extreme outside temperatures
R after six hours
R if there is a malfunction in the power supply
The rear of the sliding sunroof is then raised in
order to ventilate the vehicle interior.
If the sliding sunroof is obstructed when being
closed by the rain-closing feature, it opens again 102
Sliding sunroofOpening and closing

Useful information
i This Owner's Manual describes all models,
series and optional equipment for your vehi-
cle that were available at the time of going to
press. National variations are possible. Note
that your vehicle may not be equipped with all
of the functions described. This is also the
case for systems and functions relevant to
safety.
i Read the information on qualified specialist
workshops: (Y page 28). Correct driver's seat position
G
WARNING
You could lose control of the vehicle while
driving if you:
R adjust the driver's seat, steering wheel or
mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirrors and fasten your seat
belt before starting the engine. X
Observe the safety guidelines on seat adjust-
ment (Y page 108).
X Make sure that seat =is correctly adjusted
(Y page 109). When adjusting the seat, make sure that:
R you are as far away from the driver's airbag as
possible
R you are sitting in a normal upright position
R you can fasten the seat belt properly
R you have moved the backrest to an almost
vertical position
R you have set the seat angle so that your thighs
are gently supported
R you can depress the pedals properly
X Check whether the head restraint is adjusted
correctly (Y page 109).
When doing so, make sure that you have
adjusted the head restraint so that the back of
your head is supported at eye level by the
centre of the head restraint.
X Observe the safety notes on steering column
adjustment (Y page 114).
X Make sure that steering wheel :is adjusted
correctly.
Adjusting the steering wheel manually
(Y page 114)
Adjusting the steering wheel electrically
(Y page 115)
When adjusting the steering wheel column,
make sure that:
R you can hold the steering wheel with your
arms slightly bent
R you can move your legs freely
R you can see all the displays in the instrument
cluster clearly
X Observe the safety guidelines for seat belts
(Y page 45).
X Check whether you have fastened seat
belt ;properly (Y page 47).
The seat belt should:
R fit snugly across your body
R be routed across the middle of your shoulder
R be routed across your hips in the pelvic area
X Before starting off, adjust the rear-view mirror
and the exterior mirrors so that you have a
good view of road and traffic conditions
(Y page 117).
X Vehicles with a memory function: save the
seat, steering wheel and exterior mirror set-
tings with the memory function (Y page 120). Correct driver's seat position
107Seats, steering wheel and mirrors Z