ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 4 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out
— available within 100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing —
Ford eligible vehicles towed
to an authorized dealer within 35 mi
(56 km) of the disablement location
or to the nearest authorized dealer. If
a member requests a tow to an
authorized dealer that is more than
35 mi (56 km)
from the disablement
location, the member shall be
responsible for any mileage costs in
excess of 35 mi (56 km). Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
176 Transit (TTH) Canada/United States of America, enUSA, Edition date: 03/2014 Roadside Emergencies
four numbers represent the week
and year the tire was built. For
example, the numbers 317 mean
the 31st week of 1997. After 2000
the numbers go to four digits. For
example, 2501 means the 25th
week of 2001. The numbers in
between are identification codes
used for traceability. This
information is used to contact
customers if a tire defect requires
a recall.
Location of the Tire Label
You will find a Tire Label
containing tire inflation pressure
by tire size and other important
information located on the B-Pillar
or the edge of the driver door.
Inflating the Tires
WARNING
Under-inflation is the most
common cause of tire failures
and may result in severe tire
cracking, tread separation or
blowout, with unexpected loss of
vehicle control and increased risk
of injury. Under-inflation increases
sidewall flexing and rolling
resistance, resulting in heat
buildup and internal damage to
the tire. It also may result in
unnecessary tire stress, irregular
wear, loss of vehicle control and
accidents. A tire can lose up to
half of its air pressure and not
appear to be flat! Safe operation of your vehicle
requires that the tires are correctly
inflated.
Every day before you drive, check
the tires. If one looks lower than
the others, use a tire gauge to
check pressure of all tires and
adjust if required.
At least once a month and before
long trips inspect each tire
including the spare tire. Check the
tire pressure with a tire pressure
gauge. Inflate all tires to the
correct inflation pressure.
You are strongly urged to buy a
reliable tire pressure gauge, as
automatic service station gauges
may be inaccurate. We
recommend the use of a digital or
dial-type tire pressure gauge
rather than a stick-type tire
pressure gauge.
Use the recommended cold
inflation pressure for optimum tire
performance and wear.
Under-inflation or over-inflation
may cause uneven treadwear
patterns
Always inflate the tires to the
recommended inflation pressure
even if it is less than the maximum
inflation pressure information
found on the tire. The
recommended tire inflation
pressure is found on the Safety
Compliance Certification Label
(affixed to either the door hinge
pillar, door-latch post, or the door
edge that meets the door-latch
post, next to the driver seating
243 Transit (TTH) Canada/United States of America, enUSA, Edition date: 03/2014 Wheels and Tires
When driving with one of the dissimilar
spare tires listed above, do not:
•
Exceed 50 mph (80 km/h)
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing
equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires
listed above at any one wheel location can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability
3. Full-size dissimilar spare without
label on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed 70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly. The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
•
Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability
When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
• Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Locking Lug Nuts
You can obtain replacement locking lug
nuts or a locking lug nut key using the
reference number certificate.
Vehicles With a Spare Wheel
Van, Bus or Wagon
The spare wheel is under the rear of your
vehicle.
If the spare wheel is the same type and
size as your vehicle road wheel, you can fit
the spare wheel and continue to drive in
the normal manner.
If the spare wheel is not the same type and
size as your vehicle road wheel, it has a
label showing the maximum driving speed
limit.
257 Transit (TTH) Canada/United States of America, enUSA, Edition date: 03/2014 Wheels and Tires
WARNINGS
Make sure the wheel and hub
contact surfaces are free from
foreign material.
Never use wheels or lug nuts
different than the original equipment
as this could damage the wheel or
mounting system. This damage could
allow the wheels to come off when your
vehicle is moving. 1. Install the wheel.
2. Install all of the lug nuts and partially
tighten them in the sequence shown.
3. Lower your vehicle and remove the vehicle jack. 4. Fully tighten all of the lug nuts in the
sequence shown. See Technical
Specifications (page 264).
5. Install the wheel trim.
Note: Make sure that the cones on the lug
nuts are against the wheel.
Note: Alloy wheel lug nuts are suitable for
use on a steel spare wheel.
Note: If the spare wheel is not the same
type and size as your vehicle road wheel
replace it as soon as possible.
Note: Check the lug nuts for correct
tightness and check the tire pressure as
soon as possible. See Technical
Specifications (page 264).
Stowing the Wheel and Vehicle
Jack
Note: Do not raise the spare wheel bracket
without a wheel attached. Damage can
occur to the winch mechanism if the spare
wheel bracket is lowered without a wheel
attached.
1. Attach the spare wheel bracket to the wheel using the retaining nut.
2. Slide the cable through the slot and attach the spare wheel bracket to the
winch.
3. Rotate the cable through 90 degrees and lower the cable end cover.
4. Insert the flat end of the lug wrench into the socket. Turn it clockwise until
you feel a strong resistance. Make sure
the wheel is secure.
5. Stow the vehicle jack, jack handle and lug wrench in their correct locations
and secure them with the straps.
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