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Action and Description
Voice command
To return to the Services main menu.
Services
Receive system help.
Help
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (options | choices) appears you say; options or
choices.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where; what are my (options | choices) appears, you must say; what are
my, followed by either, options or choices.
You do not need to say words that appear within square brackets. For example, for where
(what can I say [available] commands) appears, you can say, what can I say commands.
Connecting to SYNC Services Using the Phone Menu
Press the phone button, then scroll to: Action and Description
Message
Services 1. Press the OK button. The display indicates the system is
connecting.
2. Press the
OK button again. SYNC initiates the call to the
Services portal.
3. Once you connect to the service, follow the prompts to request the desired service, for example traffic or direc-
tions.
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Receiving Turn-by-Turn Directions
When connected to SYNC Services, press the voice button and when prompted
say:
Action and Description
Voice command
To receive directions to a location. Once you select your
destination, the system uploads your current vehicle location,
calculates a route based on current traffic conditions and
sends it back to your vehicle. After the route download is
complete, the phone call automatically ends. You then receive
audible and visual driving instructions as you travel toward
your destination.
Directions
To find the closest business or type of business to your current
location. Once you select your destination, the system
uploads your current vehicle location, calculates a route
based on current traffic conditions and sends it back to your
vehicle. After the route download is complete, the phone call
automatically ends. You then receive audible and visual
driving instructions as you travel toward your destination.
Business search
You can also say the following:
If you need further assistance in finding a location.
Search near me
If you need further assistance in finding a location at any time
within a Directions or Business search and need to speak with
a live operator.
Operator
The live operator can assist you by searching for businesses
by name or by category, residential addresses by street
address or by name or specific street intersections.
The system may prompt you to speak with an operator when
it has difficulty matching your voice request. Operator Assist
is a feature of your SYNC Services subscription. For more
information on Operator Assist, visit www.SYNCMyRide.com/
support.
If you miss a turn, SYNC automatically asks if you want the
route updated. Say yes when prompted and the system sends
a new route to your vehicle.
Yes
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Disconnecting from SYNC Services
To disconnect from SYNC services, say:
Action and Description
Voice command
From the SYNC Services main menu, or press and hold the
phone button on the steering wheel.
Goodbye
SYNC Services quick tips SYNC Services quick tips
You can personalize your Services feature to provide quicker
access to your most used or favorite information. You can
save address points, for example work or home. You can also
save favorite information like sports teams or a news
category. You can learn more about personalization by logging
onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time while connected to SYNC
Services to interrupt a voice prompt or an audio clip, say your
voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-enabled
cellular phone number, not your VIN (Vehicle Identification
Number). You can pair and connect your phone to any vehicle
equipped with SYNC Services and continue enjoying your
personalized services.
Portable
You can even access your account outside your vehicle. Just
use the number on your phone's call history. Traffic and
Directions features do not function properly but information
services and the 411 connect and text message features are
available.
SYNC Mobile Apps
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. Once an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port. Note:
Android users need to connect the
phone to SYNC using Bluetooth.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website.
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Note:
Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle. Note:
AppLink is not available if your
vehicle is equipped with the MyFordTouch
system.
To Access Using the SYNC Menu
Press the Menu button to the SYNC menu and scroll to: Action and Description
Message
Press the OK button.
SYNC applications
Press the
OK button and scroll through the list of available
applications and select your desired app.
Mobile Apps
Press the
OK button to search for new app's.
Find New Apps
Note: If a SYNC AppLink compatible app cannot be found, make sure the required app is
running on the mobile device.
Accessing an App's Menu
Once an app is running through SYNC,
press the right arrow button on the steering
wheel control to access the app menu. You can access various app features from
here, for example thumbs up and thumbs
down.
Press the left arrow button on the steering
wheel control to exit the app menu.
To Access Using Voice Commands
Press the voice button and when prompted say: Action and Description
Voice command
Say the name of the application after the tone.
The app should start. While an app is running through SYNC,
you can press the voice button and speak commands specific
to the app, for example, Playlist Road Trip.
Mobile Apps
You can also say the following:
To discover the available voice commands.
Help
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SYNC Mobile App Voice Commands
The following voice commands are always available:
Action and Description
Voice command
SYNC prompts you to say the name of an app to start it on
SYNC.
Mobile Apps
SYNC lists all of the currently available mobile apps.
List mobile apps
SYNC searches your connected mobile device for SYNC-
compatible mobile apps.
Find New Apps
At any time you can say the name of a mobile app to start
the mobile app on SYNC.
SYNC lists the available voice commands for the specified
app if the app is running on SYNC.
help
App Permissions
App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.
When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
• To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.
• To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position. •
To allow your vehicle to provide
location information, including: GPS
and speed.
• To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
location based apps.
Note: You only need to grant permissions
the first time you use an app with SYNC.
Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.
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Enabling and Disabling App Permissions Using the SYNC Menu
Press the Menu button to the SYNC menu and scroll to:
Action and Description
Message
Press the OK button.
SYNC applications
Press the
OK button.
Mobile Apps
Select the specific app and press the
OK button.
App Settings
If push notifications are supported, this setting is listed. Select
to enable or disable the feature as required.
All Apps
Enabling SYNC Mobile Apps
In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place
automatically. Note:
You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
App Status
You can view the current status of an app
in the settings menu.
There are three possible statuses: Action and Description
Message
The system has detected a new app requiring authorization
or a general permissions update is required.
Update Needed
No update is required.
Up-To-Date
The system is trying to receive an update.
Updating...
If an update is required and you want to request it update
manually, for example when in a Wi-Fi hotspot.
Request Update
You can disable automatic updates in the settings menu.
Doing so also disables the use of Mobile Apps on SYNC.
Disable Updates
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USING SYNC™ WITH YOUR
MEDIA PLAYER
You can access and play music from your
digital music player over your vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories, for example artist and album.
Note:
The system is capable of indexing up
to 6,000 songs.
SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune ™, plays from device players, and
most USB drives. SYNC also supports the
following audio formats MP3, WMA, WAV
and ACC. Connecting Your Digital Media
Player to the USB Port
Note:
If your digital media player has a
power switch, make sure you switch it on
before plugging it in.
To Connect Using Voice Commands
Plug the device into the USB port. See
USB Port (page 297). Press the voice button and when prompted say:
Action and Description
Voice command
You can now play music by saying any of the appropriate
voice commands. See Media voice commands.
(USB [stick] | iPod | MP3
[player])
You do not need to say words that appear within square brackets. For example, for where
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.
To Connect Using the System Menu
Plug the device into the USB port. See
USB Port
(page 297).
Press the
AUX button, then scroll to: Action and Description
Message
Press the
OK button to enter the media menu.
Menu
Press the
OK button.
Browse device
Press the
OK button.
USB
Depending on how many digital media files are on your
connected device, the following message may appear in the
radio display. When indexing is complete, the screen returns
to the Play menu.
Indexing…
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Action and Description
Message
Select one of the following:
Play all
Artist
Albums
Genres
Playlists
Tracks
Browse USB
Similar music Exit the current menu.
Return
What's Playing?
When a track is playing, you can ask the
system to tell you what is currently playing.
Press the voice button and when prompted say: Action and Description
Voice command
The system reads the metadata tags of the playing track,
and if the metadata tags are populated, the system will tell
you what track is playing.
((who's | who is) this |
who plays this | (what's
| what is) playing [now]
| (what | which) (song |
track | artist) is this |
(who's | who is) playing |
(what's | what is) this)
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (what's | what is) appears you say; what's or
what is.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where; who plays this (what's | what is) playing, you must say; who plays
this (what's or what is) playing.
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