ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours, seven days a week.
•for the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles that have been supplied witha tire inflation kit).
•battery jump start.
•lock-out assistance (key replacementcost is the customer's responsibility).
•fuel delivery — Independent ServiceContractors, if not prohibited by state,local or municipal law, shall deliver upto 2.0 gallons (7.5 liters) of gasoline or5.0 gallons (18.9 liters) of diesel fuelto a disabled vehicle. Fuel deliveryservice is limited to two no-chargeoccurrences within a 12-month period.
•winch out — available within 100 feet(30.5 meters) of a paved or countymaintained road, no recoveries.
•towing — Ford and Lincoln eligiblevehicles towed to an authorized dealerwithin 35 miles (56.3 kilometers) of thedisablement location or to the nearestauthorized dealer. If a memberrequests to be towed to an authorizeddealer more than 35 miles (56.3kilometers) from the disablementlocation, the member shall beresponsible for any mileage costs inexcess of 35 miles (56.3 kilometers).
Trailers shall be covered up to $200 if thedisabled eligible vehicle requires service atthe nearest authorized dealer. If the traileris disabled, but the towing vehicle isoperational, the trailer does not qualify forany roadside services.
Vehicles Sold In The U.S. : UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card isfound in the owner's information portfolioin the glove compartment.
U.S. Ford vehicle customers who requireRoadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Company willreimburse a reasonable amount for towingto the nearest dealership within 35 miles(56.3 kilometers). To obtainreimbursement information, U.S. Fordvehicle customers call 1-800-241-3673.Customers will be asked to submit theiroriginal receipts.
Vehicles Sold In Canada : GettingRoadside Assistance
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold In Canada : UsingRoadside Assistance
For your convenience, you may completethe roadside assistance identification cardfound in the centerfold of your warrantyguide and retain for future reference.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage. If yourequire more information, please refer tothe coverage section of your warrantyguide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
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Roadside Emergencies
HAZARD WARNING FLASHERS
Note:The hazard warning flashers willoperate when the ignition is in any positionor if the key is not in the ignition. If usedwhen the engine is not running, the batterywill lose charge. As a result, there may beinsufficient power to restart your engine.
In some models, the hazardflasher control is located on theinstrument panel.
In other models, this feature is located onthe steering column, just behind thesteering wheel.
Use your hazard warning flashers whenyour vehicle is creating a safety hazard forother motorists.
•Press the flasher control and all frontand rear direction indicators flash.
•Press the flasher control again to turnthem off.
FUEL SHUTOFF
WARNING
Failure to inspect and, if necessary,repair fuel leaks after a collision mayincrease the risk of fire and seriousinjury. Ford Motor Company recommendsthat the fuel system be inspected by anauthorized dealer after any collision.
In the event of a moderate to severecollision, this vehicle is equipped with afuel pump shut-off feature that stops theflow of fuel to the engine. Not every impactwill cause a shut-off.
Should your vehicle shut off after acollision, you may restart your vehicle. Forvehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Repeat Steps 1 and 2 to re-enable thefuel pump.
For vehicles equipped with a push buttonstart system:
1. Press the START/STOP button toswitch off the ignition.
2. Press the brake pedal and press theSTART/STOP button to start thevehicle.
3.Remove your foot from the brake pedaland press the START/STOP buttonto switch off the ignition.
4. You can either attempt to start theengine by pressing the brake pedal andthe START/STOP button, or switchon the ignition only by pressing theSTART/STOP button withoutpressing the brake pedal. Both waysre-enable the fuel system.
Note:When you try to restart your vehicleafter a fuel shutoff, the vehicle makes surethat various systems are safe to restart.Once your vehicle determines that thesystems are safe, then the vehicle will allowyou to restart.
Note:In the event that your vehicle doesnot restart after your third attempt, contactan authorized dealer.
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JUMP STARTING THE VEHICLE
WARNINGS
The gases around the battery canexplode if exposed to flames, sparks,or lit cigarettes. An explosion couldresult in personal injury or vehicle damage.
Batteries contain sulfuric acid whichcan burn skin, eyes and clothing, ifcontacted.
Use only an adequate-sized cablewith insulated clamps.
Preparing Your Vehicle
Note:Do not attempt to push-start yourautomatic transmission vehicle. Automatictransmissions do not have push-startcapability. Attempting to push-start avehicle with an automatic transmission maycause transmission damage.
Note:Use only a 12-volt supply to start yourvehicle.
Note:Do not disconnect the battery of thedisabled vehicle as this could damage thevehicle's electrical system.
Park the booster vehicle close to the hoodof the disabled vehicle, making sure thetwo vehicles do not touch. Turn allaccessories off.
Connecting the Jumper Cables
WARNING
Do not attach the cables to fuel lines,engine rocker covers, the intakemanifold or electrical componentsas grounding points. Stay clear of movingparts. To avoid reverse polarityconnections, make sure that you correctlyidentify the positive (+) and negative (-)terminals on both the disabled and boostervehicles before connecting the cables.
Note:In the illustration, the bottom vehiclerepresents the booster vehicle.
1.Connect the positive (+) jumper cableto the positive (+) terminal of thedischarged battery.
2. Connect the other end of the positive(+) cable to the positive (+) terminalof the assisting battery.
3. Connect the negative (-) cable to thenegative (-) terminal of the assistingbattery.
4. Make the final connection of thenegative (-) cable to an exposed metalpart of the stalled vehicle's engine, orconnect the negative (-) cable to aground connection point if available.
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Roadside Emergencies4
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In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
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Customer Assistance
Protected componentsFuse amp ratingFuse or relay number
Not used—11
Driver smart window motor30A*12
Not used—13
Not used—14
Fuel pump (diesel engine)Diode15
Not used—16
Heated mirror15A**17
Not used—18
Not used—19
Not used—20
Not used—21
Trailer tow electric brake30A*22
Blower motor40A*23
Not used—24
Wipers30A*25
Trailer tow park lamps30A*26
Urea heaters (diesel engine)25A*27
Buss bar—28
Trailer tow park lampsRelay29
A/C clutchRelay30
WipersRelay31
Not used—32
Vehicle power 115A**33
Vehicle power 2 (diesel engine)15A**34
Vehicle power 2 (gas engine)20A**
Vehicle power 310A**35
Vehicle power 4 (diesel engine)15A**36
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Fuses
Protected componentsFuse amp ratingFuse or relay number
Vehicle power 4 (gas engine)20A**
Vehicle power 5 (diesel engine)10A**37
Electronic control module (diesel engine)Relay38Powertrain control module (gas engine)
4x4 hub lock10A**39
4x4 electronic lock15A**40
Not used—41
Rear heated seats20A**42
Not used—43
Not used—44
Run/start relay coil10A**45
Transmission control module keep-alivepower (diesel engine)10A**46
A/C clutch feed10A**47
Run/startRelay48
Rearview camera system10A**49
Blower motor relay coil10A**50
Not used—51
Electronic control module10A**52Powertrain control module,Transmission control module run/start
4x4 module10A**53
Anti-lock brake system run/start10A**54
Rear window defroster coil10A**55
Passenger compartment fuse panel run/start feed20A**56
Fuel pumpRelay57
Not used—58
Not used—59
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Fuses
Protected componentsFuse amp ratingFuse or relay number
Not used—60
Not used—61
Not used—62
Not used—63
Not used—64
Not used—65
Fuel pump20A**66
Not used—67
Fuel pump relay coil10A**68
Not used—69
Trailer tow backup lamp10A**70
Canister vent (gas engine)10A**71
Electronic control module relay coil feedkeep-alive power10A**72
Powertrain control module
Not used—73
Not used—74
Not used—75
Trailer tow backup lampRelay76
Not used—77
Not used—78
Not used—79
Not used—80
Not used—81
Auxiliary power point #220A*82
Auxiliary power point #120A*83
4x4 shift motor30A*84
Heated/cooled seats30A*85
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Fuses
Protected componentsFuse amp ratingFuse or relay number
Ignition switch15A28
GPS module20A29RadioSYNC
Parking lamp relay15A30Trailer tow parking lamp relay
Customer access5A31Trailer brake controller (brake signal)
Auto dimming mirror15A32Driver and passenger door lock switchilluminationDriver and passenger smart window motorMoonroof motorPassenger window switchPower inverterRear heated seat switch illuminationTelescoping mirror switch
Restraint control module10A33
Heated steering wheel module10A34Rear heated seats module
Reverse park aid module5A35Select shift switchTrailer brake control module
Fuel tank select switch10A36
Positive temperature coefficient heater10A37
AM/FM base radio10A38
High beam headlamps15A39
Parking lamps (in mirrors)10A40Roof marker lamps
Passenger airbag deactivation indicator7.5A41
Not used (spare)5A42
Wiper relay10A43
Auxiliary switches10A44
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Fuses