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MEDIA HUB (If Equipped)
The media hub is located in a
compartment inside the center console. Line in
A
USB ports
B
SD card slot
C
See
Entertainment (page 455).
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A
C
B
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GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
portable media player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information). *
• Use applications, such as Pandora and
Stitcher, via SYNC AppLink.
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message. •
Use the advanced voice recognition
system
• Charge your USB device (if your device
supports this).
* These features require activation.
Make sure that you review your device's
manual before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
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Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.
Initiating a Voice Session
Press the voice button. A list of
available voice commands
appears in the display.
Global Voice Commands
These voice commands are always
available. You can say them at any time. Global voice commands
This command
ends the voice
session. You can
also cancel a
session by holding
the voice button for
two or more
seconds.
"Cancel"
This command
provides you with
hints, examples and
instructions.
"Help"
This command
restarts the voice
session from the
initial starting point.
"Main menu"
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.
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System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level
Press the voice button. When
prompted, say "voice settings",
then any of the following:
The system:
Command
Provides more
detailed interaction
and guidance.
(Recommended for
first time users.)
"Interaction mode
novice"
Provides less
audible interaction
and guidance.
"Interaction mode
advanced"
Confirmation Prompts
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there is more than one
possible response to your request. For
example, the system may ask if the
command "Phone" is correct.
To adjust this setting, press the voice
button. When prompted, say "voice
settings", then any of the following: The system:
Command
Makes a best guess
from the command;
you may still occa-
sionally be asked to
confirm settings.
"Confirmation
prompts off"
Clarifies your voice
command with a
short question.
"Confirmation
prompts on"
Candidate Lists
The system creates suggestion lists when
it has the same confidence level of several
options based on your voice commands.
When switched on, the system may
prompt you with as many as four
possibilities for clarification.
You can switch this feature on or off by
speaking one of the following voice
commands: The system:
Command
Makes a best guess
from the media
candidate list. The
system may still
occasionally ask
you questions.
"Media candidate
lists off"
Clarifies your voice
command for
media candidates.
"Media candidate
lists on"
Makes a best guess
from the phone
candidate list. The
system may still
occasionally ask
you questions.
"Phone candidate
lists off"
Clarifies your voice
command for
phone candidates
"Phone candidate
lists on"
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Changing the Voice Settings
In addition to using voice commands to
change the voice settings, you can also use
the menu in the audio display.
1. Press the MENU button.
2. Select
SYNC-Settings.
3. Select
Voice Settings.
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing a Phone for the First Time
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
Note: SYNC can support downloading up
to approximately 4000 entries per
Bluetooth-enabled cellular phone. Note:
Make sure to switch on the ignition
and the radio. Put the transmission in park
(P).
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the
PHONE button. When the
audio display indicates there is no
paired phone, select the option to add.
3. When a message to begin pairing appears in the audio display, search for
SYNC on your phone to start the pairing
process.
4. When prompted on your phone's display, enter the six-digit PIN provided
by the system in the radio display. The
display indicates when the pairing is
successful.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Using Voice Commands 1. Make sure to switch on your phone's
Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Start a voice session, and then say "Pair device".
3. Follow the instructions on the audio display.
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Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Pairing Subsequent Phones
Note:
Make sure to switch on the ignition
and the radio. Put the transmission in park
(P).
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the PHONE button.
3. Select the option for Bluetooth Devices.
4. Press the
OK button.
5. Select the option to add. This starts the pairing process.
6. When a message to begin pairing appears in the audio display, search for
SYNC on your device.
7. When prompted on your phone's display, enter the six-digit PIN provided
by the system in the audio display. The
display indicates when the pairing is
successful.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook. Phone Voice Commands Press the voice button. When
prompted, say any of the
following:
"PHONE"
"Call "
"Call at home" "Call at work""Call on cell"
"Call on other"
"Dial"1
"Go to handsfree" 2
"Hold call " 2
"Join calls" 2
"Messages" 3
"Mute call" 2
"Phone help" "Privacy on" 2
"Turn ringer " "Unmute call" 2
1 See
Dial table below.
2 This commands are only valid while in a
phone call.
3 See
Messages table below.
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Phone book commands: When you ask
SYNC to access things such as a
phonebook name or number, the
requested information appears in the
display to view. Press the phone button
and say, "Call" to call the contact. "DIAL"
"411 (four-one-one)", "911" (nine-one- one)
"700" (seven hundred) "800" (eight hundred) "900" (nine hundred)
"Clear" (deletes all entered digits) "Delete" (deletes last set of digits entered)
"Number <0-9>" "Plus"
"Pound" (#) "Star" (*)
Note: To exit dial mode, press and hold the
phone button or press any button on the
audio system. "MESSAGES"
"Listen to text message <#>" "Forward text message""Reply to text message" "Call sender" Making Calls Press the voice button. When
prompted, say:
1. Say "Call " or "Dial", then the desired number.
2. When the system confirms the number,
say, "Dial" again to initiate the call.
To erase the last spoken digit, say,
"Delete". To erase all spoken digits, say,
"Clear".
To end the call, press the end call button
on the steering wheel or select the end call
option in the audio display.
Receiving Calls
When receiving a call, you can:
• Answer the call by pressing the accept
call button on the steering wheel or by
selecting the accept call option in the
audio display.
• Reject the call by pressing the reject
call button on the steering wheel or by
selecting the reject call option in the
audio display.
• Ignore the call by doing nothing.
Phone Options during an Active
Call
During an active call, you have more menu
features that become available, such as
putting a call on hold or joining calls.
To access this menu, choose one of the
options available at the bottom of the
audio display or select
More to choose
from the following options:
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