2015 FORD E SERIES phone

Extended Service Plan 261
Audio System 264
AM/FMstereo........................................266
AM/FM/CD with SYNC.................................267
Satellite radio information...............................269
Auxiliary input jack...................................272
USB port...........................................273
SYNC® 275
Pairing your phone for the first time.......................280
911 Assist™.........................................296
Vehicle Health Report..................................298
Appendices 327
Scheduled Maintenance 338
Normal scheduled maintenance and log.....................343
Index 354
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation.
No part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2014
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Note:EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under normal
driving conditions and no personal data or information (e.g., name,
gender, age, and crash location) is recorded (see limitations
regarding 911 Assist and Traffic, Directions and Information privacy
below). However, parties, such as law enforcement, could combine
the EDR data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement, that
have such special equipment, can read the information if they have
access to the vehicle or the EDR. Ford Motor Company and Ford of
Canada do not access event data recorder information without
obtaining consent, unless pursuant to court order or where
required by law enforcement, other government authorities or
other third parties acting with lawful authority. Other parties may
seek to access the information independently of Ford Motor
Company and Ford of Canada.
Note:Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC® or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash involving
the deployment of an airbag or, in certain vehicles, the activation of
the fuel pump shut-off. Certain versions or updates to 911 Assist
may also be capable of being used to electronically or verbally
provide to 911 operators the vehicle location (such as latitude and
longitude), and/or other details about the vehicle or crash or
personal information about the occupants to assist 911 operators
to provide the most appropriate emergency services. If you do not
want to disclose this information, do not activate the 911 Assist
feature. See your SYNC® chapter for more information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only), the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”), only to help provide you with the directions, traffic
reports, or business searches that you request. If you do not want
Ford or its vendors to receive this information, do not activate the
service. For more information, see Traffic, Directions and
Information, Terms and Conditions. See your SYNC® chapter for
more information.
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CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides years
of service is to have it maintained in line with our recommendations using
parts that conform to the specifications detailed in this owner’s manual.
Genuine Ford and Motorcraft parts meet or exceed these specifications.
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Notice to owners of pickup trucks and utility type vehicles
WARNING:Utility vehicles have a significantly higher rollover
rate than other types of vehicles.
Before you drive your vehicle, please read this Owner’s Manual carefully.
Your vehicle is not a passenger car. As with other vehicles of this type,
failure to operate your vehicle correctly may result in loss of vehicle
control, vehicle rollover, personal injury or death.
Using your vehicle as an ambulance
If your light truck is equipped with the Ford Ambulance Preparation
Package, it may be utilized as an ambulance. Ford urges ambulance
manufacturers to follow the recommendations of theFord Incomplete
Vehicle Manual, Ford Truck Body Builder’s Layout Bookand the
Qualified Vehicle Modifiers (QVM) Guidelinesas well as pertinent
supplements. For additional information, please contact the Truck Body
Builders Advisory Service at http://www.fleet.ford.com/truckbbas/ and
then by selecting “Contact Us” or by phone at 1–877–840–4338.
Use of your Ford light truck as an ambulance, without the Ford
Ambulance Preparation Package voids the Ford New Vehicle Limited
Warranty and may void the Emissions Warranties. In addition, ambulance
usage without the preparation package could cause high underbody
temperatures, overpressurized fuel and a risk of spraying fuel which
could lead to fires.
If your vehicle is equipped with the Ford Ambulance Preparation
Package, it will be indicated on the Safety Compliance Certification
Label. The label is located on the driver’s side door pillar or on the rear
edge of the driver’s door. You can determine whether the ambulance
manufacturer followed Ford’s recommendations by directly contacting
that manufacturer.
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MOBILE COMMUNICATIONS EQUIPMENT
Using mobile communications equipment is becoming increasingly
important in the conduct of business and personal affairs. However, you
must not compromise your own or others’ safety when using such
equipment. Mobile communications can enhance personal safety and
security when appropriately used, particularly in emergency situations.
Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile communication equipment includes, but is not limited to, cellular
phones, pagers, portable email devices, text messaging devices and
portable two-way radios.
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any handheld device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE
SPECIFIC INFORMATION
For your particular global region, your vehicle may be equipped with
features and options that are different from the features and options that
are described in this owner’s manual. A market unique supplement may
be supplied that complements this book. By referring to the market
unique supplement, if provided, you can properly identify those features,
recommendations and specifications that are unique to your vehicle.
This owner’s manual is written primarily for the U.S. and Canadian
Markets. Features or equipment listed as standard may be different on
units built for Export.See this owner’s manual for all other
required information and warnings.
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GENERAL INFORMATION ON RADIO FREQUENCIES
This device complies with part 15 of the FCC Rules and with Industry
Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
Note:Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment. The termICbefore the radio certification number only
signifies that Industry Canada technical specifications were met.
The typical operating range for your transmitter is approximately 33 feet
(10 meters). Vehicles with the remote start feature will have a greater
range. A decrease in operating range could be caused by:
•weather conditions
•nearby radio towers
•structures around your vehicle
•other vehicles parked next to your vehicle.
The radio frequency used by your remote control can also be used by
other short-distance radio transmissions, for example amateur radios,
medical equipment, wireless headphones, remote controls and alarm
systems. If the frequencies are jammed, you will not be able to use your
remote control. You can lock and unlock the doors with the key.
Note:Make sure your vehicle is locked before leaving it unattended.
Note:If you are in range, the remote control will operate if you press
any button unintentionally.
REMOTE CONTROL (IF EQUIPPED)
If there are problems with the
remote entry system, make sure to
take all remote entry transmitters
with you to the authorized dealer in
order to aid in troubleshooting the
problem.
Note:If the vehicle is equipped with the E-Guard Cargo Protection
System™ the remote transmitter unlock command will only unlock the
front doors. The only way to unlock the side or rear cargo doors from
outside the vehicle is with the key.
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ADJUSTING THE STEERING WHEEL
WARNING:Do not adjust the steering wheel when your vehicle
is moving.
1. Pull and hold the steering wheel
release lever.
2. Adjust the steering wheel to the
desired position then release the
lever.
VOICE CONTROL (IF EQUIPPED)
A. Voice recognition
B. Phone mode
See theSYNCorNavigation Systemchapter.
CRUISE CONTROL (IF EQUIPPED)
See theCruise Controlchapter.
12
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from Home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com.
These are some of the items that can be found online:
•U.S. Dealer Locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
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