2015 FORD E SERIES change time

Extended Service Plan 261
Audio System 264
AM/FMstereo........................................266
AM/FM/CD with SYNC.................................267
Satellite radio information...............................269
Auxiliary input jack...................................272
USB port...........................................273
SYNC® 275
Pairing your phone for the first time.......................280
911 Assist™.........................................296
Vehicle Health Report..................................298
Appendices 327
Scheduled Maintenance 338
Normal scheduled maintenance and log.....................343
Index 354
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation.
No part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2014
6Table of Contents
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USA(fus)

LOCKING AND UNLOCKING
You can use the power door lock control or the remote control to lock
and unlock your vehicle.
Power Door Locks (If Equipped)
The power door lock switches are on the driver and front passenger door
panels.
A. Unlock
B. Lock
Remote Control (If Equipped)
You can use the remote control anytime the vehicle is not running.
Unlocking the Doors (Two-Stage Unlock)
Press the button to unlock the driver’s door.
Press the button again within three seconds to unlock all doors.
The turn signals will flash.
Press and hold both the lock and unlock buttons on the remote control
for four seconds to disable or enable two-stage unlocking. Disabling
two-stage unlocking allows all vehicle doors to unlock with one press of
the button. The turn signals will flash twice to indicate the unlocking
mode was changed.
Locking the Doors
Press the button to lock all the doors. The turn signals will
illuminate.
Press the button again within three seconds to confirm that all the doors
are closed. The doors will lock again, the horn will chirp and the turn
signals will illuminate if all the doors are closed.
Note:If any door is not closed, the horn will chirp twice and the lamps
will not illuminate.
Memory Lock
If you lock your doors with the power lock control or the remote control while
the sliding door is open, the door will automatically lock after it is closed.
AB
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Do not make any unauthorized changes to your vehicle or engine. By
law, vehicle owners and anyone who manufactures, repairs, services,
sells, leases, trades vehicles, or supervises a fleet of vehicles are not
permitted to intentionally remove an emission control device or prevent
it from working. Information about your vehicle’s emission system is on
the Vehicle Emission Control Information Decal located on or near the
engine. This decal also lists engine displacement.
Please consult your warranty information for complete emission warranty
information.
On-board Diagnostics (OBD-II)
Your vehicle is equipped with a computer that monitors the engine’s
emission control system. This system is commonly known as the
on-board diagnostics system (OBD-II). The OBD-II system protects the
environment by ensuring that your vehicle continues to meet
government emission standards. The OBD-II system also assists your
authorized dealer in properly servicing your vehicle.
When the service engine soon indicator illuminates, the OBD-II
system has detected a malfunction. Temporary malfunctions
may cause the service engine soon indicator to illuminate.
Examples are:
1. The vehicle has run out of fuel—the engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel—the engine may misfire or run
poorly.
3. The fuel cap may not have been securely tightened. SeeFuel filler
capin this chapter.
4. Driving through deep water—the electrical system may be wet.
These temporary malfunctions can be corrected by filling the fuel tank
with good quality fuel, properly closing the fuel fill inlet or letting the
electrical system dry out. After three driving cycles without these or any
other temporary malfunctions present, the service engine soon indicator
should stay off the next time the engine is started. A driving cycle
consists of a cold engine startup followed by mixed city/highway driving.
No additional vehicle service is required.
If the service engine soon indicator remains on, have your vehicle
serviced at the first available opportunity. Although some malfunctions
detected by the OBD-II may not have symptoms that are apparent,
continued driving with the service engine soon indicator on can result in
increased emissions, lower fuel economy, reduced engine and
transmission smoothness, and lead to more costly repairs.
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WIRING FAULT ON TRAILER:Displays when there is a short circuit
on the electric brake output wire. If theWIRING FAULT ON TRAILER
message displays, accompanied by a single chime, with no trailer
connected, the problem is with your vehicle wiring between the trailer
brake controller and the 7–pin connector at the bumper. If the message
only displays with a trailer connected, the problem is with the trailer
wiring. Consult your trailer dealer for assistance. This can be a short to
ground (such as a chaffed wire), short to voltage (such as a pulled pin
on trailer emergency breakaway battery) or the trailer brakes may be
drawing too much current.
Points to Remember
Note:Do not attempt removal of the trailer brake controller without
consulting theWorkshop Manual.Damage to the unit may result.
•Adjust gain setting before using the trailer brake controller for the
first time.
•Adjust gain setting, using the procedure above, whenever road,
weather and trailer or vehicle loading conditions change from when
the gain was initially set.
•Only use the manual control lever for proper adjustment of the gain
during trailer setup. Misuse, such as application during trailer sway,
could cause instability of trailer or tow vehicle.
•Avoid towing in adverse weather conditions. The trailer brake
controller does not provide anti-lock control of the trailer wheels.
Trailer wheels can lock up on slippery surfaces, resulting in reduced
stability of trailer and tow vehicle.
•The trailer brake controller is equipped with a feature that reduces
output at vehicle speeds below 11 mph (18 km/h) so trailer and
vehicle braking is not jerky or harsh. This feature is only available
when applying the brakes using your vehicle’s brake pedal, not the
controller.
•The controller interacts with the brake control system and powertrain
control system of your vehicle to provide the best performance on
different road conditions.
•Your vehicle’s brake system and the trailer brake system work
independently of each other. Changing the gain setting on the
controller does not affect the operation of your vehicle’s brakes
whether you attach a trailer or not.
•When you turn the engine off, the controller output is disabled and
the display and module shut down. The controller module and display
turn on when you turn the ignition on.
•The trailer brake controller is only a factory-installed or
dealer-installed item. Ford is not responsible for warranty or
performance of the controller due to misuse or customer installation.
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•If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
•If your vehicle goes off the edge of the pavement, slow down, but
avoid severe brake application, ease the vehicle back onto the
pavement only after reducing your speed. Do not turn the steering
wheel too sharply while returning to the road surface.
•It may be safer to stay on the apron or shoulder of the road and slow
down gradually before returning to the pavement. You may lose
control if you do not slow down or if you turn the steering wheel too
sharply or abruptly.
•It often may be less risky to strike small objects, such as highway
reflectors, with minor damage to your vehicle rather than attempt a
sudden return to the pavement which could cause the vehicle to slide
sideways out of control or roll over. Remember, your safety and the
safety of others should be your primary concern.
BREAKING-IN
You need to break in new tires for approximately 1000 miles
(1600 kilometers). During this time, your vehicle may exhibit some
unique driving characteristics. Avoid driving too fast during the first
1000 miles (1600 kilometers). Vary your speed frequently and change up
through the gears early. Do not labor the engine. Do not tow during the
first 1000 miles (1600 kilometers).
ECONOMICAL DRIVING
Fuel economy is affected by several things, such as how you drive, the
conditions you drive under and how you maintain your vehicle.
There are some things to keep in mind that may improve your fuel
economy:
•Accelerate and slow down in a smooth, moderate fashion.
•Drive at steady speeds without stopping.
•Anticipate stops; slowing down may eliminate the need to stop.
•Combine errands and minimize stop-and-go driving.
•Close the windows for high-speed driving.
•Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
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You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA
ONLY)
This pertains to vehicles delivered to authorized Canadian dealers. In
those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
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TRANSMISSION FLUID CHECK
Checking Automatic Transmission Fluid (If Equipped)
Refer to yourscheduled maintenance informationfor scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, i.e., if the transmission slips or
shifts slowly or if you notice some sign of fluid leakage.
Automatic transmission fluid expands when warmed. To obtain an
accurate fluid check, drive the vehicle until it is at normal operating
temperature (approximately 20 miles [30 kilometers]). If your vehicle has
been operated for an extended period at high speeds, in city traffic
during hot weather or pulling a trailer, the vehicle should be turned off
for about 30 minutes to allow fluid to cool before checking.
1. Drive the vehicle 20 miles (30 kilometers) or until it reaches normal
operating temperature.
2. Park the vehicle on a level surface and engage the parking brake.
3. With the engine running, parking brake engaged and your foot on the
brake pedal, move the gearshift lever through all of the gear ranges.
Allow sufficient time for each gear to engage.
4. Latch the gearshift lever in P (Park) and leave the engine running.
5. Remove the dipstick, wiping it clean with a clean, dry lint free rag.
6. Install the dipstick making sure it is fully seated in the filler tube.
7. Remove the dipstick and inspect the fluid level. The fluid should be in
the designated area for normal operating temperature or ambient
temperature.
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CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to accommodate normal changes in pressure.
Condensation can be a natural by-product of this design. When moist air
enters the lamp assembly through the vents, there is a possibility that
condensation can occur when the temperature is cold. When normal
condensation occurs, a thin film of mist can form on the interior of the
lens. The thin mist eventually clears and exits through the vents during
normal operation. Clearing time may take as long as 48 hours under dry
weather conditions.
These are examples of acceptable condensation:
•Presence of thin mist (no streaks, drip marks or droplets).
•Fine mist covers less than 50% of the lens.
These are examples of unacceptable moisture (usually caused by a lamp
water leak):
•Water puddle inside the lamp.
•Large water droplets, drip marks or streaks present on the interior of
the lens.
Take your vehicle to a dealer for service if any of the above conditions of
unacceptable moisture are present.
Replacing Headlamp Bulbs (Aerodynamic)
WARNING:Handle a halogen headlamp bulb carefully and keep
out of children’s reach. Grasp the bulb only by its plastic base
and do not touch the glass. The oil from your hand could cause the
bulb to break the next time the headlamps are operated.
Note:If the bulb is accidentally touched, it should be cleaned with
alcohol before being used.
1. Make sure the headlamp switch is in the off position, then open the
hood.
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