2015 FORD E SERIES USB

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC®319
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

AppLink issues
Issue Possible
cause(s)Possible solution(s)
AppLink Mobile
Applications:
When I select
Find New Apps,
SYNC does not
find any
applications.An AppLink
capable phone is
not connected to
SYNC.•Ensure you have a compatible
smartphone; an Android with OS
2.3 or higher or an iPhone 3GS
or newer with iOS 5.0 or higher.
•Additionally, ensure your
phone is paired and connected
to SYNC in order to find
AppLink-capable apps on your
device. iPhone users must also
connect to SYNC’s USB port
with an Apple USB cable.
My phone is
connected, but I
still cannot find
any apps.AppLink-enabled
apps are not
installed and
running on your
mobile device.•Ensure you have downloaded
and installed the latest version
of the app from your phone’s
app store. Ensure the app is
running on your phone.
•Some apps require you to
register or login on the app on
the phone before using them
with AppLink. Also, some may
have aFord SYNCsetting, so
check the app’s settings menu
on the phone.
SYNC®323
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

AppLink issues
Issue Possible
cause(s)Possible solution(s)
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.There is a
bluetooth bug on
some order
versions of the
Android OS that
may cause apps
that were found
on your previous
vehicle drive to
not be found
again if you have
not turned off
bluetooth.Reset the Bluetooth on your
phone by turning it off and then
turning Bluetooth back on. If
you are in your vehicle, SYNC
should be able to automatically
reconnect to your phone if you
press thePhonebutton.
My iPhone phone
is connected, my
app is running, I
restarted the app
but I still cannot
find it on SYNC.The USB
connection to
SYNC may need
to be reset.Unplug the USB cable from the
phone, wait a moment, and plug
the USB cable back in to the
phone. After a few seconds, the
app should appear in SYNC’s
Mobile Apps Menu. If not,
Force Closethe application
and restart it.
I have an Android
phone. I found
and started my
media app on
SYNC, but there
is no sound or
the sound is very
low.The bluetooth
volume on the
phone may be
low.Try increasing the Bluetooth
volume of the device by using
the device’s volume control
buttons which are most often
found on the side of the device.
SYNC®325
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

R
Radio ..................................266–267
Single CD ........................266–267
Radio reception .........................264
Rear window defroster .........82–83
Receiving a text message .........288
Recommendations for
attaching safety restraints for
children ........................................23
Relays ................................159–160
Remote entry system
illuminated entry ......................53
locking/unlocking doors ...........51
replacing the batteries .............49
Roadside assistance ..................145
S
Safety Belt Maintenance ............37
Safety belts (see Safety
restraints) ....................................34
Safety defects, reporting ..........158
Safety information ....................276
Safety restraints ..............31–32, 34
Belt-Minder® ............................35
extension assembly ..................34
for adults .............................31–32
for children ...............................23
safety belt maintenance ...........37
seat belt maintenance ..............37
warning light and chime ..........35
Safety seats for children ............23
Safety Compliance
Certification Label ....................257Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............343
Seats
child safety seats ......................23
front seats ...........................87, 89
SecuriLock passive anti-theft
system ..........................................55
Selecting your media source
(USB, Line in, BT audio) .........308
Setting the clock ...............266–267
SOS Post Crash Alert .................39
Spark plugs,
specifications .............248–249, 255
Special notice
ambulance conversions ............14
utility-type vehicles ..................14
Specification chart,
lubricants ...................................250
Starting a flex fuel vehicle .........96
Starting your vehicle ............94, 96
jump starting ..........................148
Steering wheel ............................58
tilting .........................................58
Sun visor ......................................67
Supplemental Restraint System
(SRS) (see airbags) ....................40
SYNC® AppLink™ ...................303
SYNC® customer support ........276
SYNC® Services ........................300
T
Temperature control (see
Climate control) ....................82–83
Text messaging .........................287
358Index
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

Text messaging (sending,
downloading, deleting) .....288, 290
Tilt steering wheel ......................58
Tires ...........................213–214, 239
alignment ................................230
care ..........................................213
changing ..........................239, 242
checking the pressure ............223
inflating ...................................221
label .........................................221
replacing ..........................227, 244
rotating ....................................230
safety practices .......................229
sidewall information ...............215
snow tires and chains ............232
spare tire .........................239–240
terminology .............................214
tire grades ...............................214
treadwear ........................213, 226
Towing ...............................126, 137
recreational towing .................138
Trailer Brake
Controller-Integrated ..............131
trailer towing ..........................126
wrecker ....................................137
Traction control ........................115
Traction-lok rear axle ...............112
Traffic, Directions and
Information ................................300
Trailer Brake
Controller-Integrated ................131
Transmission .............................108
brake-shift interlock (BSI) ....110
fluid, checking and adding
(automatic) .............................177fluid, refill capacities ..............250
lubricant specifications ..........250
Turn signal ..................................62
U
Upfitter controls .......................259
USB port ....................................273
Using privacy mode ..................284
V
Vehicle health report ................298
Vehicle Identification Number
(VIN) ..........................................256
Vehicle loading ..........................119
Ventilating your vehicle .............96
Voice commands in media
mode ..........................................306
Voice commands in phone
mode ..........................................282
W
Warning lights (see Lights) .......70
Washer fluid ..............................186
Water, Driving through .............142
Windows
power .........................................63
Windshield washer fluid and
wipers ..........................................59
checking and adding fluid .....186
replacing wiper blades ...........190
Wrecker towing .........................137
Index359
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)