ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary Roadside Assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24 hours a day, seven days a week.
•For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
Roadside assistance will cover:
•A flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•Battery jump start.
•Lock-out assistance (key replacement cost is the customer’s
responsibility).
•Fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•Towing – Ford eligible vehicles will be towed to an authorized dealer
within 35 miles (56.3 kilometers) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56.3 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
Roadside Emergencies145
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)
Replacing a Tire That is Greenhouse Gas Certified
The tires installed on this vehicle at the factory as original equipment are
certified for Greenhouse Gas and Fuel Efficiency regulations.
Replacement tires must be of equal or lower rolling resistance level
(TRRL or Crr). Consult with your tire supplier(s) for appropriate
replacement tires.
Safety Practices
WARNING:If your vehicle is stuck in snow, mud, or sand, do
not rapidly spin the tires. Spinning the tires can tear the tire and
cause an explosion. A tire can explode in as little as three to five
seconds.
WARNING:Do not spin the wheels at over 35 mph (56 km/h).
The tires may fail and injure a passenger or bystander.
Driving habits have a great deal to do with your tire mileage and safety.
•Observe posted speed limits.
•Avoid fast starts, stops and turns.
•Avoid potholes and objects on the road.
•Do not run over curbs or hit the tire against a curb when parking.
Highway Hazards
No matter how carefully you drive, there is always the possibility that
you may eventually have a flat tire on the highway. Drive slowly to the
closest safe area out of traffic. This may further damage the flat tire, but
your safety is more important.
If you feel a sudden vibration or ride disturbance while driving, or you
suspect your tire or vehicle has been damaged, immediately reduce your
speed. Drive with caution until you can safely pull off the road. Stop and
inspect the tires for damage. If a tire is under-inflated or damaged,
deflate it, remove the wheel and replace it with your spare tire and
wheel. If you cannot detect a cause, have the vehicle towed to the
nearest repair facility or tire dealer to have the vehicle inspected.
Wheels and Tires229
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)
