2015 FORD C MAX Owners Manual

Troubleshooting
Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring…
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating…
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Questions? Call
1-888-539-7474
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found
Check Channel Guide
No action required.
SIRIUS has updated the
channels available for your
vehicle.
Subscription Updated
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AUDIO INPUT JACK
WARNINGS
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Do not connect or adjust the settings
on your portable music player when
your vehicle is moving.
Do not place your portable music
player on the instrument panel. Hard
objects may become projectiles in a
crash or sudden stop, which may increase
the risk of serious injury. The audio input jack allows you to connect
and play music from a portable music
player through your vehicle speakers. You
can use any portable music player
designed for use with headphones.
Your audio extension cable must have
male 1/8th-inch (3.5 millimeter)
connectors at each end. 1.
Switch off the radio and portable music
player. Apply the parking brake and
shift the transmission into park (P) for
automatic transmission or first gear for
manual transmission. Switch the
ignition off.
2. Plug the extension cable from the portable music player into the audio
input jack.
3. Switch the radio on. Select either a tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch your portable music player on and adjust its volume to half its
maximum level.
6. Press AUX or MEDIA until LINE or
LINE IN appears in the display. You
should hear music from your device
even if it is low.
7. Adjust the volume on your portable music player until it reaches the volume
level of the FM station or CD. Do this
by switching back and forth between
the AUX and FM or CD controls.
USB PORT
(If Equipped) The USB port allows you to plug in media
playing devices, memory sticks and charge
devices (if supported). See SYNC™
(page
297).
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MEDIA HUB (If Equipped)
The media hub is located in the center
console and has the following features: A/V inputs
A
SD card slot
B
USB ports
C
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GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
portable media player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information). *
• Use applications, such as Pandora and
Stitcher, via SYNC AppLink. **
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message. •
Use the advanced voice recognition
system.
• Charge your USB device (if your device
supports this).
* These features are not available in all
markets and may require activation.
** Available AppLink enabled apps vary by
market.
Make sure that you review your device's
manual before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
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In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Initiating a Voice Session Push the voice icon. A tone
sounds and Listening appears in
the display. Say any of the
following: If You Want To
Say
Stream audio from your phone.
"Bluetooth audio"
Cancel the requested action.
"Cancel"
Access the device connected to the auxiliary input jack.
"Line in"
Access mobile applications.
"Mobile apps" *
Make calls.
"Phone"
Access the SYNC Services portal.
"Services" *
Return to the main menu.
"SYNC"
Access the device connected to your USB port.
"USB"
Run a vehicle health report.
"Vehicle health report" *
Adjust the level of voice interaction and feedback.
"Voice settings"
Hear a list of voice commands available in the current
mode.
"Help"
* This is an optional feature and available in the United States only.
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System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level Push the voice icon. Say "Voice
settings" when prompted, then
any of the following:
The system:
When you say:
Provides more detailed interaction andguidance.
"Interaction mode standard"
Provides less audible interaction and moretone prompts.
"Interaction mode advanced"
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings. The system:
When you say:
Makes a best guess from the command;you may still occasionally be asked to confirm settings.
"Confirmation prompts off"
Clarifies your voice command with a shortquestion.
"Confirmation prompts on"
The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification. For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
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The system:
When you say:
Makes a best guess from the media
candidate list. You may still occasionally be asked questions.
"Media candidate lists off"
Clarifies your voice command for mediacandidates.
"Media candidate lists on"
Makes a best guess from the phone
candidate list. You may still occasionally be asked questions.
"Phone candidate lists off"
Clarifies your voice command for phonecandidates
"Phone candidate lists on"
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon. USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
•
Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com.
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