2015 FORD C MAX Owners Manual

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2015 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual
2015 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual
March 2015
Second Printing
Owner’s Manual
C-MAX Hybrid/Energi Litho in U.S.A.
FM5J 19A321 FB

The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2015
All rights reserved.
Part Number: 20150223221558

Introduction
About This Manual...........................................7
Symbols Glossary
.............................................7
Data Recording
..................................................9
California Proposition 65..............................11
Perchlorate.........................................................11
Ford Credit
..........................................................11
Replacement Parts Recommendation
........................................11
Special Notices................................................12
Mobile Communications Equipment.....................................................13
Export Unique Options..................................13
Environment
Protecting the Environment........................14
Child Safety
General Information
.......................................15
Installing Child Seats.....................................16
Booster Seats
..................................................22
Child Seat Positioning
..................................24
Child Safety Locks
..........................................25
Safety Belts
Principle of Operation...................................27
Fastening the Safety Belts
.........................28
Safety Belt Height Adjustment
................30
Safety Belt Warning Lamp and Indicator Chime..............................................................31
Safety Belt Minder..........................................31
Child Restraint and Safety Belt Maintenance
................................................33
Personal Safety System ™
Personal Safety System ™
..........................34
Supplementary Restraints System
Principle of Operation..................................35 Driver and Passenger Airbags...................36
Front Passenger Sensing System.............37
Side Airbags
.....................................................39
Driver Knee Airbag.........................................40
Safety Canopy ™
.............................................41
Crash Sensors and Airbag Indicator........42
Airbag Disposal
...............................................43
Keys and Remote Controls
General Information on Radio Frequencies..................................................44
Remote Control..............................................44
Replacing a Lost Key or Remote Control...........................................................49
MyKey ™
Principle of Operation..................................50
Creating a MyKey.............................................51
Clearing All MyKeys
........................................51
Checking MyKey System Status...............53
Using MyKey With Remote Start Systems.........................................................54
MyKey Troubleshooting
...............................54
Locks
Locking and Unlocking
.................................56
Manual Liftgate..............................................60
Power Liftgate..................................................61
Security
Passive Anti-Theft System
........................65
Anti-Theft Alarm............................................66
Steering Wheel
Adjusting the Steering Wheel....................67
Audio Control
...................................................67
Voice Control
...................................................68
Cruise Control.................................................68
Information Display Control
......................68
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Table of Contents

Wipers and Washers
Windshield Wipers.........................................70
Autowipers........................................................70
Rear Window Wiper and Washers
............71
Lighting
Lighting Control...............................................73
Autolamps
.........................................................73
Instrument Lighting Dimmer......................74
Headlamp Exit Delay
.....................................75
Daytime Running Lamps.............................75
Front Fog Lamps............................................76
Direction Indicators........................................76
Interior Lamps
.................................................76
Ambient Lighting.............................................77
Windows and Mirrors
Power Windows
..............................................79
Global Opening
..............................................80
Exterior Mirrors
...............................................80
Interior Mirror
...................................................82
Sun Visors
.........................................................82
Sun Shades
......................................................82
Instrument Cluster
Gauges...............................................................84
Warning Lamps and Indicators................86
Audible Warnings and Indicators............90
Information Displays
General Information
.......................................91
Information Messages
...............................100
Climate Control
Automatic Climate Control
.......................107
Hints on Controlling the Interior Climate........................................................108
Heated Windows and Mirrors...................110
Cabin Air Filter
................................................110 Remote Start..................................................110
Seats
Sitting in the Correct Position...................112
Head Restraints
..............................................112
Manual Seats
..................................................114
Power Seats
.....................................................115
Rear Seats
.........................................................117
Heated Seats
...................................................117
Rear Seat Armrest.........................................118
Universal Garage Door Opener
Universal Garage Door Opener................119
Auxiliary Power Points
Auxiliary Power Points................................124
Storage Compartments
Center Console
..............................................126
Overhead Console........................................126
Starting and Stopping the Engine
General Information.....................................127
Ignition Switch................................................127
Keyless Starting
.............................................127
Starting a Gasoline Engine.......................128
Engine Block Heater
....................................130
Unique Driving Character- istics
Hybrid Electric Vehicle................................132
Fuel and Refueling
Safety Precautions
......................................138
Fuel Quality.....................................................139
Running Out of Fuel....................................140
Refueling...........................................................141
Fuel Consumption
........................................145
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Table of Contents

Emission Control System..........................146
High Voltage Battery
General Information....................................149
Charging the High Voltage Battery.........151
High Voltage Battery Cut-Off Switch...........................................................156
Transmission
Automatic Transmission
............................157
Brakes
General Information
....................................160
Hints on Driving With Anti-Lock Brakes............................................................161
Parking Brake
..................................................161
Hill Start Assist
...............................................161
Traction Control
Principle of Operation.................................163
Using Traction Control
................................163
Stability Control
Principle of Operation................................164
Using Stability Control...............................165
Parking Aids
Parking Aid......................................................166
Active Park Assist.........................................168
Rear View Camera........................................172
Cruise Control
Principle of Operation
.................................175
Using Cruise Control....................................175
Driving Aids
Steering
.............................................................177
Load Carrying
Rear Under Floor Storage..........................178 Luggage Covers.............................................178
Load Limit
........................................................179
Towing
Towing a Trailer.............................................186
Transporting the Vehicle...........................186
Towing the Vehicle on Four Wheels......186
Driving Hints
Breaking-In.....................................................188
Economical Driving......................................188
Driving Through Water...............................189
Floor Mats
.......................................................190
Roadside Emergencies
Roadside Assistance....................................191
Hazard Warning Flashers
..........................192
Fuel Shutoff....................................................192
Jump Starting the Vehicle
.........................193
Collision, Damage or Fire Event..............195
Post-Crash Alert System...........................197
Customer Assistance
Getting the Services You Need...............198
In California (U.S. Only).............................199
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).....................200
Utilizing the Mediation/Arbitration Program (Canada Only)......................200
Getting Assistance Outside the U.S. and Canada.........................................................201
Ordering Additional Owner's Literature....................................................202
Reporting Safety Defects (U.S. Only)............................................................202
Reporting Safety Defects (Canada Only)............................................................203
Fuses
Fuse Specification Chart..........................204
Changing a Fuse
............................................212
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Table of Contents

Maintenance
General Information....................................213
Opening and Closing the Hood...............213
Under Hood Overview -
Hybrid Electric
Vehicle (HEV)............................................214
Under Hood Overview -
Plug-In Hybrid
Electric Vehicle (PHEV).........................216
Engine Oil Dipstick........................................217
Engine Oil Check............................................217
Engine Coolant Check
................................218
Automatic Transmission Fluid Check............................................................222
Brake Fluid Check........................................222
Power Steering Fluid Check.....................222
Washer Fluid Check.....................................222
Fuel Filter
.........................................................222
Changing the 12V Battery.........................223
Checking the Wiper Blades......................224
Changing the Wiper Blades
.....................224
Adjusting the Headlamps.........................226
Removing a Headlamp
..............................227
Changing a Bulb...........................................227
Bulb Specification Chart............................231
Changing the Engine Air Filter.................233
Vehicle Care
General Information
...................................236
Cleaning Products
.......................................236
Cleaning the Exterior..................................236
Waxing..............................................................237
Cleaning the Engine
....................................237
Cleaning the Windows and Wiper Blades..........................................................238
Cleaning the Interior...................................238
Cleaning the Instrument Panel and Instrument Cluster Lens.......................239
Cleaning Leather Seats.............................239
Repairing Minor Paint Damage..............240
Cleaning the Alloy Wheels.......................240
Vehicle Storage
............................................240 Wheels and Tires
Temporary Mobility Kit..............................243
Tire Care
..........................................................255
Using Snow Chains.....................................269
Tire Pressure Monitoring System...........270
Technical Specifications
...........................273
Capacities and Specific- ations
Engine Specifications.................................275
Motorcraft Parts...........................................276
Vehicle Identification Number.................277
Vehicle Certification Label........................277
Transmission Code Designation............278
Capacities and Specifications................279
Audio System
General Information...................................282
Audio Unit - Vehicles With: AM/FM/CD/ SYNC
............................................................283
Audio Unit - Vehicles With: Premium AM/ FM/CD.........................................................285
Audio Unit - Vehicles With: Sony AM/FM/ CD..................................................................287
Digital Radio
..................................................290
Satellite Radio..............................................292
Audio Input Jack...........................................295
USB Port
.........................................................295
Media Hub
......................................................296
SYNC™
General Information
...................................297
Using Voice Recognition...........................299
Using SYNC™ With Your Phone.............301
SYNC™ Applications and Services.......312
Using SYNC™ With Your Media Player............................................................319
SYNC™ Troubleshooting..........................327
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Table of Contents

MyFord Touch
™
General Information...................................336
Settings...........................................................344
Entertainment..............................................354
Phone...............................................................373
Electric Vehicle Information.....................378
Information....................................................388
Climate............................................................397
Navigation.......................................................401
MyFord Touch ™ Troubleshooting.........410
Accessories
Accessories.....................................................416
Extended Service Plan (ESP)
Extended Service Plan (ESP)..................418
Scheduled Maintenance
General Maintenance Information.......420
Normal Scheduled Maintenance..........424
Special Operating Conditions Scheduled Maintenance.............................................426
Scheduled Maintenance Record...........428
Appendices
End User License Agreement.................435
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Table of Contents