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3.Will my vehicle be safe if I lose my smartphone?
People sometimes lose their phone, which is why
security measures have been engineered into the
Uconnect® Access App. Asking for your username,
password and Uconnect® Security PIN help to ensure
that nobody can get into your vehicle if they happen to
find your smartphone.
4.Why can’t all phones use the Uconnect® Access
App?The Uconnect® Access App has been designed
to work on most smartphones with the Apple and
Android operating systems. The capabilities of these
smartphone allows us to remotely command your
vehicle. Other operating systems may be supported in
the future.
5.Why is the Uconnect® Access App running slow?
The Uconnect® Access App relies on the cellular
connection from your smartphone to send commands
to your vehicle. If your smartphone is in an area with
below average coverage, it will take longer to log in
and send commands.
Remote Vehicle Start
Use Your Computer Or Smartphone App To Start The
Engine And Warm-Up Or Cool-Down The Vehicle
From Almost Anywhere.
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Description
The Remote Vehicle Start feature provides you with the
ability to start the engine on your vehicle, without the
keys and from virtually any distance. Once started, the
pre-set climate controls in your vehicle can warm-up or
cool-down the interior before you have to get in. You can
send a request to your vehicle in one of two ways:
•Using the Uconnect® Access App from a compatible
smartphone.
•From the Mopar Owner Connect website
(moparownerconnect.com).
You can also send a command to turn-off an engine that
has been remote started. After 15 minutes if you have not
entered your vehicle with the key, the engine will shut off
automatically.
This remote function requires your vehicle to be
equipped with a factory-installed Remote Start system.
If you want, you can set-up notifications for your account
to receive an email or text (SMS) message every time a
command is sent to remote start or cancel a remote start.
How It Works
Uconnect® Access App:
1. Download the Uconnect® Access App to a compatible
smartphone and login using your username and pass-
word.
2. To start the engine, press the “circular arrow”, to
turn-off an engine that has been remote started press
the “cancel” button.
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2. If you have more than one vehicle registered into the
Mopar Owner Connect website
(moparownerconnect.com), select the vehicle you
want to send the command by clicking on its image
along the top.
3. Beneath the image of a vehicle like yours, you will see
a row of icons. To start the engine, press the “circular
arrow”, to turn-off an engine that has been remote
started press the “cancel” button.
4. You will then be asked to enter your Uconnect®
Security PIN (this is the same 4-digit code established
when your registered your Uconnect® Access system).
Please enter your Uconnect® Security PIN.
5. A message will appear on the screen to let you know
if the command was received by your vehicle.
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Uconnect® Care:
1. If you need to unlock the doors of your vehicle,
contact Uconnect® Care by calling 855-792-4241.
NOTE:The Uconnect® Care Agents are trained to help
you with unlocking of your door (for example, in an
accidental lock-out). All other Remote Services should be
performed via the Mopar Owner Connect website
(moparownerconnect.com) or through the Uconnect®
Access App on your compatible smartphone.
2. For security purposes, the Uconnect® Care Agent will
verify your identity by asking for your 4-digit
Uconnect® Security PIN.
3. After providing your Uconnect® Security PIN, you
can ask them to lock or unlock your vehicle. The agent
will send a command to your vehicle to get the task
done.
Give It A Try!
•Download the Uconnect® Access App to your smart-
phone.
•Enter the username and password that you established
for the Mopar Owner Connect website
(moparownerconnect.com) during registration of
your new vehicle.
•If logging in for the first time, you will be asked to
agree to the Terms of Service.
•Press the button to start your vehicle’s engine.
•Your request will typically take about to three minutes
to process. If your vehicle has been parked for a while
it can take up to 30 minutes for the request to reach
your vehicle and perform the task.
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Requirements
•Vehicle must be properly equipped with the
Uconnect® Access System and factory installed Re-
mote Start capabilities.
•Vehicle must be in range of a usable and authorized
cellular signal.
•Vehicle must be registered with Uconnect® Access and
have an active subscription that includes the appli-
cable feature or App.
•If using the Uconnect® Access App to command your
vehicle, your smartphone must be compatible and in
range of a cellular signal.
•An ignition cycle is required for some remote com-
mands such as Remote Vehicle Start and Remote Door
Lock/Unlock if following a Remote Horn and Lights
activation.
FAQs
1.How long does it take to remote start my vehicle?
Depending on various conditions, it can take three
minutes or more for the request to get through to your
vehicle, although Uconnect® is always striving to
improve performance.
2.Which is faster, my Key Fob or the Uconnect® Access
App?Your Key Fob will remote start your vehicle
quicker, however its range is limited. For example,
when you are leaving the stadium after the game, you
can remote start your vehicle to have the inside
comfortable before you even get there.
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3.Will my vehicle be safe if I lose my smartphone?
People sometimes lose their phone, which is why
security measures have been engineered into the
Uconnect® Access App. Asking for your username,
password and Uconnect® Security PIN help to ensure
that nobody can start your vehicle if they happen to
find your smartphone.
4.Can someone drive off with my vehicle using the
App?No. Driving your vehicle still requires the keys
to be in the vehicle. The Remote Start feature simply
starts the engine to warm-up or cool down the interior
before you arrive, you cannot drive away without the
keys.
5.Can I stop a vehicle that is being driven by canceling
the engine start command?No. If a vehicle is driving
down the road the cancel Remote Start button will not
stop it. It simply cancels or ends a Remote Start of the
engine.
6.Why can’t all phones use the Uconnect® Access
App?The Uconnect® Access App has been designed
to work on most smartphones with the Apple and
Android operating systems. The capabilities of these
smartphone allows us to remotely command your
vehicle. Other operating systems may be supported in
the future.
Remote Horn And Lights
Can’t Find Your Vehicle In The Parking Lot? Sound The
Horn And Flash The Lights On Your Vehicle To Locate
It.
Description
It is easy to locate a vehicle in a dark, crowded or noisy
parking area by activating the horn and lights. It may
also help if you need to draw attention to your vehicle for
any reason. You can send a request to your vehicle in one
of three ways:
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•Push the button to sound your vehicle’s horn and flash
the lights.
•Your request will typically take about to three minutes
to process. If your vehicle has been parked for a while
it can take up to 30 minutes for the request to reach
your vehicle and perform the task.
Requirements
•Vehicle must be properly equipped with the
Uconnect® Access System.
•Vehicle must be in range of a usable and authorized
cellular signal.
•Vehicle must be registered with Uconnect® Access and
have an active subscription that includes the appli-
cable feature or App.
•If using the Uconnect® Access App to command your
vehicle, your smartphone must be compatible and in
range of a cellular signal.
•An ignition cycle is required for some remote com-
mands such as Remote Vehicle Start and Remote Door
Lock/Unlock if following a Remote Horn and Lights
activation
CAUTION!
The Remote Horn and Lights feature is designed
to be loud and get noticed. Please keep in mind the
surroundings when using this feature.
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1.How Do I Register For My Uconnect® Access Ac-
count?Press the “Apps” button on the in-vehicle
touchscreen, then select Uconnect® Registration.
2.Why Do I Need An Email Address?Without an email
address, customers cannot register for Uconnect®
Access. Customers need to register so they can sub-
scribe to receive additional services and create a
Uconnect® Security PIN for remote command re-
quests.
3.How Do I Create A Uconnect® Security PIN?Set up
your Uconnect® Security PIN during the registration
process. The Uconnect® Security PIN will be required
to authenticate you when accessing your account via
Uconnect® Care or performing any remote services
such as Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4.What If I Forgot My Uconnect® Security PIN?If
you’ve already registered and forgot your Uconnect®
Security PIN, you can reset the pin by selecting Edit
Profile on the Mopar Owner Connect website
(moparownerconnect.com), or you can call
Uconnect® Care at 855-792-4241.
5.How Do I Create A Uconnect® Payment PIN?Log
into the Mopar Owner Connect website
(moparownerconnect.com) with your username and
password. Select Edit Profile > Uconnect® Payment
Account to create an account (and PIN) (if you have a
Uconnect® Access equipped vehicle).
6.What Is A Uconnect® Payment PIN?A Uconnect®
Payment PIN is a unique 4-digit code that you create
to gain access to your payment information – your
credit cards, billing address, payment history and
more. It is required in order to purchase Uconnect®
Access packages and Apps.
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