2015 CHRYSLER TOWN AND COUNTRY Owners Manual

Mileage or time passed
(whichever comes first)
20,00030,00040,00050,00060,00070,00080,00090,000100,000110,000120,000130,000140,000150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,00048,00064,00080,00096,000112,000128,000144,000160,000176,000192,000208,000224,000240,000
Additional Maintenance
Replace engine air filter.XXXXX
Replace cabin/air conditioningfilter.XXX X X X X
Replace spark plugs(3.6L engine). **X
Flush and replace the enginecoolant at 10 years or150,000 miles (240,000 km)whichever comes first.
XX8
MAINTENANCE
SCHEDULES
MAINTENANCE SCHEDULES 687

Mileage or time passed
(whichever comes first)
20,00030,00040,00050,00060,00070,00080,00090,000100,000110,000120,000130,000140,000150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,00048,00064,00080,00096,000112,000128,000144,000160,000176,000192,000208,000224,000240,000
Change automatic transmissionfluid and filter if using your ve-hicle for any of the following: po-lice, taxi, fleet, or frequent trailertowing.
X
Change automatic transmissionfluid and filter.X
Inspect and replace PCV valve ifnecessary.X
** The spark plug change interval is mileage based only,
yearly intervals do not apply.
8
MAINTENANCE
SCHEDULES
688 MAINTENANCE SCHEDULES

WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
•Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
8
MAINTENANCE
SCHEDULES
MAINTENANCE SCHEDULES 689

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
!SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE.......................693
▫Prepare For The Appointment.............693
▫Prepare A List........................693
▫Be Reasonable With Requests.............693
!IF YOU NEED ASSISTANCE..............693
▫Chrysler Group LLC Customer Center.......694
▫Chrysler Canada Inc. Customer Center......694
▫In Mexico Contact:.....................695
▫Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)...................695
▫Service Contract......................695
!WARRANTY INFORMATION.............696
!MOPAR® PARTS . . . . . . . . . . . . . . . . . . . . . ..697
!REPORTING SAFETY DEFECTS............697
▫In The 50 United States And Washington, D.C. . .697
▫In Canada...........................697
!PUBLICATION ORDER FORMS............6989

!DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES.................699
▫Treadwear...........................699
▫Traction Grades.......................699
▫Temperature Grades....................700
692 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 693

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealer name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247–9753
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
694 IF YOU NEED CONSUMER ASSISTANCE