Black plate (1,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
2015 Cadillac CUE Infotainment SystemM
Infotainment System. . . . . .3
Introduction. . . . . . . . . . . . . . . . .3
Infotainment . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . 3
Steering Wheel Controls . . . . . . . 6
Using the System . . . . . . . . . . . . . . 7
Software Updates . . . . . . . . . . . . . 11
Radio . . . . . . . . . . . . . . . . . . . . . . .11
AM-FM Radio . . . . . . . . . . . . . . . . . 11
HD Radio Technology . . . . . . . . . 15
Satellite Radio . . . . . . . . . . . . . . . . 16
Radio Reception . . . . . . . . . . . . . . 22
Backglass Antenna . . . . . . . . . . . 22
Multi-Band Antenna . . . . . . . . . . . 23
Pandora Internet Radio . . . . . . . 23
Audio Players . . . . . . . . . . . . .27
CD Player . . . . . . . . . . . . . . . . . . . . . 27
USB/SD Port . . . . . . . . . . . . . . . . . . 29
SD Card Reader . . . . . . . . . . . . . . 33
Auxiliary Jack . . . . . . . . . . . . . . . . . 34
Bluetooth Audio . . . . . . . . . . . . . . . 34
OnStar System . . . . . . . . . . . .35
Rear Seat Infotainment . . .36
Rear Seat Entertainment (RSE) System . . . . . . . . . . . . . . . . . . . . . . 36
Rear Seat Entertainment (RSE) System (Platinum) . . . . . . . . . . . 55
Navigation . . . . . . . . . . . . . . . . .68
Using the Navigation System . . . . . . . . . . . . . . . . . . . . . . 68
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Navigation Symbols . . . . . . . . . . . 77
Destination . . . . . . . . . . . . . . . . . . . . 79
OnStar
®System . . . . . . . . . . . . . . 95
Settings . . . . . . . . . . . . . . . . . . . . . . . 96
Global Positioning System (GPS) . . . . . . . . . . . . . . . 98
Vehicle Positioning . . . . . . . . . . . . 98
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . 99
If the System Needs Service . . . . . . . . . . . . . . . . . . . . . . 99
Map Data Updates . . . . . . . . . . . 100
Database Coverage Explanations . . . . . . . . . . . . . . . 100
Voice Recognition . . . . . . .100
Phone. . . . . . . . . . . . . . . . . . . . .108
Bluetooth (Overview) . . . . . . . . 108
Bluetooth (Infotainment Controls) . . . . . . . . . . . . . . . . . . . 109
Bluetooth (Voice Recognition) . . . . . . . . . . . . . . . . 113
Text Messaging . . . . . . . . . . . . . . 114
Wireless Charging (Escalade) . . . . . . . . . . . . . . . . . . 115
Wireless Charging (Except Escalade) . . . . . . . . . . . . . . . . . . 116
Settings . . . . . . . . . . . . . . . . . . .118
Teen Driver . . . . . . . . . . . . . . . . . . 120
Trademarks and License Agreements . . . . . . . . . . . . .
122
Index . . . . . . . . . . . . . . . . . . . . . i-1
Black plate (7,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
Infotainment System 7
SorT:Press the five-way control
to the left or right to go to the
previous or next area in the display
or to the previous or next menu.
yorz: Press the five-way
control up or down to go up or down
in a list or page.
SEL: Press to select a highlighted
menu item.
CorB(Next or Previous
Favorite): Press to go to the next
or previous favorite when listening
to the radio. Press to go to the next
or previous track when listening to a
media source.
x+ orx− (Volume): Press to
increase or decrease the volume.
Using the System
Audio
Press the AUDIO icon to display the
active audio source page. Available
sources are AM, FM, XM, CD (if
equipped), My Media, USB, SD,
Bluetooth, and AUX Input.
Phone
Press the PHONE icon to display
the Phone main page. See
Bluetooth (Overview) on page 108
or Bluetooth (Infotainment Controls)
on page 109 orBluetooth (Voice
Recognition) on page 113.
NAV/ OnStar NAV
Press the NAV icon to display the
navigation map or OnStar®
Turn-by-Turn Navigation. See Using
the Navigation System on page 68
or “OnStar Navigation” in the owner
manual.
Apps
If equipped, this feature is available
through the Apps icon on the radio
Home Page. Downloading and
using Apps requires
a Bluetooth Internet connection as
part of a smartphone or other mobile
device data service plan. On most
smartphones, activation is in the
device’s Settings menu under
Mobile Network Sharing, Personal
Hotspot, Mobile Hotspot, Bluetooth Tethering, or similar. After activation
of the hotspot on the smartphone,
complete the Bluetooth pairing
process using the Phone icon on
the radio Home Page. After pairing
the phone, press the Apps icon on
the radio Home Page. Follow the
prompts to configure the Internet
connection and set up an account.
See www.cadillac.com/cue (U.S.) or
www.cue.cadillac.ca (Canada).
Settings
Press the SETTINGS icon to display
the Settings menu. See
Settings on
page 118.
Energy (If Equipped)
Press the ENERGY leaf icon to
display energy flow on the hybrid
vehicle. See the owner manual.
Pandora (If Equipped)
Press the PANDORA icon to begin
Pandora®. See Pandora Internet
Radio on page 23.
Black plate (11,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
Infotainment System 11
Pinch
Pinch is used to zoom out on a
map, certain images, or a web
page. Place finger and thumb apart
on the screen, then move them
together.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
For vehicles with high gloss
surfaces or vehicle displays, use a
microfiber cloth to wipe surfaces.Before wiping the surface with the
microfiber cloth, use a soft bristle
brush to remove dirt that could
scratch the surface. Then use the
microfiber cloth by gently rubbing to
clean. Never use window cleaners
or solvents. Periodically hand wash
the microfiber cloth separately,
using mild soap. Do not use bleach
or fabric softener. Rinse thoroughly
and air dry before next use.
Software Updates
See the following websites for
information:
Cadillac
In the U.S., see www.cadillac.com.
In Canada, see www.cadillac.ca.
Radio
AM-FM Radio
Playing the Radio
While on the audio main page the
available sources are: AM, FM, XM
(if equipped), CD (if equipped), My
Media, USB, SD, Bluetooth, and
AUX Input.
.Press the RADIO screen button
to scroll through AM, FM,
or SiriusXM
®(if equipped).
.Press the MEDIA screen button
to scroll through CD (if
equipped), My Media, USB, SD,
Bluetooth, and AUX Input.
Infotainment System Settings
Press the RADIO screen button to
access broadcast sources.
Press the MENU screen button to
display the following menus:
Tone Settings:
.Bass, Midrange, and Treble:
Press + or
−to adjust.
Black plate (16,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
16 Infotainment System
HD Radio channels can be saved
as favorites. Songs can be tagged
for download.
When connected to iTunes
®, the
Sync button on the device may
need to be pressed to transfer the
tags to iTunes.
See AM-FM Radio on page 11 or
USB/SD Port on page 29.
For a list of all channels, see
www.hdradio.com.
Troubleshooting
Digital Audio Delay: Wait for the
signal to process. This can take
several seconds.
Volume Change, Audio Skip,
Echo, Digital Audio Lost: Channel
signal strength may be weak or the
channel is out of range. Verify
proper reception on another
channel.
If the HD Radio signal loses
reception while listening to channel
HD1, the radio will go back to the
main non-HD Radio channel. If the HD Radio signal loses
reception while listening to channels
HD2 to HD8, the radio mutes until
the signal can be recovered or until
the channel is changed.
HD can be disabled if driving in a
weak signal area. Press Menu from
the AM/FM screens, then press HD
Radio to toggle HD on and off.
Satellite Radio
SiriusXM Satellite Radio
Service (If Equipped)
Vehicles with a valid SiriusXM
satellite radio subscription can
receive SiriusXM programming.
SiriusXM satellite radio has a wide
variety of programming and
commercial-free music, coast to
coast, and in digital-quality sound.
See www.siriusxm.com or call
1-866-635-2349 in the U.S. In
Canada, see www.xmradio.ca or call
1-877-209-0079.
When SiriusXM is active, the station
name, number, category name,
song title, and artist display on the
screen.
SiriusXM Menu
Pressing the MENU screen button
may display the following:
Tone Settings:
Press + or−to
adjust the tone settings. See AM-FM
Radio on page 11.
Tag Song: Press the Tag Song
button to tag the current artist and
song information.
When connected to iTunes
®, the
Sync button on the device may
need to be pressed to transfer the
tags to iTunes.
Black plate (24,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
24 Infotainment System
Launching Pandora
Connect the iPhone to the USB
port, or connect Android™or
BlackBerry
®through Bluetooth. See
Bluetooth (Overview) on page 108
or Bluetooth (Infotainment Controls)
on page 109 orBluetooth (Voice
Recognition) on page 113. For first
time use, set up the stations before
connecting to the vehicle.
Using the iPhone
1. Plug the device into the USB port. The phone screen must be
unlocked. 2. Launch Pandora directly from
the Home Page by pressing the
Pandora icon.
If nothing happens when the
available Pandora screen button is
pressed, download the latest
Pandora application and retry.
The login screen may display on the
device.
Using an Android or BlackBerry
Phone
The Android or BlackBerry phone
must be unlocked to launch
Pandora service.
1. Pair the phone using Bluetooth.
2. Press Pandora on the Home Page to launch the service.
3. If nothing happens when the available Pandora screen button
is pressed, download the latest
Pandora application and retry.
The login screen may display on the
device. Pandora Menus
Press Menu on the Pandora
main page.Pandora has a menu system with
the following:
Tone Settings:
Press to adjust the
tone settings. See AM-FM Radio on
page 11.
Bookmark Artist: Press to
bookmark the artist.
Bookmark Song: Press to
bookmark the song.
Auto Volume: This feature sets the
auto volume based on the speed of
the vehicle and noise in the vehicle.
See AM-FM Radio on page 11.
Black plate (25,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
Infotainment System 25
Bose AudioPilot:If equipped, this
feature adjusts the volume based on
the noise in the vehicle. See AM-FM
Radio on page 11.
Pandora Features
Pandora service has features to rate
tracks, skip tracks, or change
stations.
,(Thumbs Down): When
pressed, Pandora stores this
information, changes to the next
track, and does not play this track
on this station again. This helps
Pandora choose which tracks
should not play on this station. This
feature is only available on user
created stations.
-(Thumbs Up): When pressed,
Pandora stores this information
and
-is highlighted for the
remainder of the track. This helps
Pandora choose which tracks
should play on this station.
u(Next Track): When pressed,
Pandora changes to the next track.
rorj(Play/Pause): Press to play
or pause playback.
Pandora Skip Limit
Pandora limits the number of skips
allowed on their service. When the
skip limit is reached,
,oruwill
not skip the currently playing track,
but the
,feedback will be
recorded.
Advertisements on Pandora
Pandora may display
advertisements. The artist name
and track title will not be displayed
and the skip track button will not be
available.
Pandora Troubleshooting
Unable to Connect Device to
Vehicle
If the device is unable to connect
through the USB or Bluetooth:
1. Turn the vehicle off.
2. Take the Remote Keyless Entry (RKE) transmitter at least 6 m
(20 ft) away from the vehicle.
3. Wait about 30 seconds, and try to connect the device again. See
Bluetooth (Overview) on
page 108 orBluetooth
(Infotainment Controls) on
page 109 orBluetooth (Voice
Recognition) on page 113.
Unable to Start Pandora
If the device is unable to launch
Pandora:
.Check that the latest version of
Pandora is installed.
.Check that there is an active
account logged into Pandora.
Black plate (26,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
26 Infotainment System
.Have at least one station
created.
.For Android and BlackBerry
devices, check that the device is
paired with the vehicle, and
whether the device displays in
the Connected phone sources
list under the Phone icon from
the Home Page.
.For an iPhone, check that the
USB cable is connected to the
USB port and the screen is
unlocked.
.Close Pandora on the device
and launch again. Devices that
allow multitasking may require
an extra step to quit the Pandora
application. See the cell phone
manufacturer's user guide.
Thumbs Up or Thumbs Down
Error
If there is an error trying to rate a
track with the
,or-buttons, the
message “Thumbs Down Error” or
“Thumbs Up Error” will display.
Press OK to dismiss. Loss of Audio
Loss of Pandora audio can happen
in different ways:
.Weak or lost data connection.
.Device needs to be charged.
.Application needs to be
relaunched.
.Connection between phone and
radio was lost.
.An iPhone is connected to both
Bluetooth and the USB port.
If there is a loss of audio, playback
can be resumed by changing the
audio flow from Bluetooth to USB
cable.
To change the audio flow:
1. While the iPhone is connected, double tap the phone’s home
button.
2. Swipe a finger to the left on the phone’s screen display. A box
with a triangle displays on the
lower line of the box that is highlighted. Press this box to
display the dock connector
option.
3. Select Dock Connector.
Common Pandora Messages
Pandora Error/Please Check
Device: Not signed in or Pandora
is down for maintenance.
No Stations Available: No stations
are available on the Pandora server
through the connected device.
No Internet Connection: A few
reasons for loss of Internet
connection are:
.The connected device loses its
cellular connection.
.The device does not support
Internet connectivity.
.The device is not in the vehicle.
No Bluetooth Signal: The
Bluetooth signal is lost.
Black plate (29,1)Cadillac CUE Infotainment System (GMNA-Localizing-U.S./Canada-
7639728) - 2015 - CRC - 9/3/14
Infotainment System 29
MP3 Guidelines
.Sampling rate: 16 kHz,
22.05 kHz, 24 kHz, 32 kHz,
44.1 kHz, and 48 kHz.
.Bit rates supported: 8, 16, 24,
32, 40, 48, 56, 64, 80, 96, 112,
128, 144, 160, 192, 224, 256,
and 320 kbps.
.Recorded on a CD-R or CD-RW.
MP3 Folder Information
Press anywhere between the top
applications tray or the bottom menu
to display the browse screen.
Root Directory: To access, press
the screen anywhere in the central
area of the screen. The root
directory is treated as a folder. All
files contained directly under the
root directory are accessed prior to
any root directory folders.
No Folder: When the CD only
contains compressed audio files
without any folders or playlists, all
files are under the root folder. File System and Naming:
The
song titles, artists, albums, and
genres are taken from the file's ID3
tag and are only displayed if present
in the tag. If a song title is not
present in the ID3 tag, the radio
displays the file name as the
track name.USB/SD Port
Audio from videos stored on SD/
USB cards may be listened to while
the vehicle is in a forward gear.
Videos can be watched while the
vehicle is in P (Park). Use play/
pause or next/previous to control
the video or press the browse
screen to display a list of the current
video filters.
This vehicle may have two SD card
readers and three USB ports: one
SD card reader and one USB port in
the center console, one USB port in
the storage behind the climate
control system, and if equipped with
Rear Seat Entertainment (RSE), there may be one SD card reader
and one USB port in the rear media
console storage area.
Playing from a USB
A USB mass storage device can be
connected to the USB port.
Audio extensions supported by the
USB are:
.MP3
.WMA
.AAC
.OGG
.AIFF
.3GPP
Gracenote
®
When plugging in a USB device,
Gracenote service builds voice tags
for music. Voice tags allow artists,
albums with hard to pronounce
names, and nicknames to be used
to play music through voice
recognition.