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⇒ fig. 267 (5) in the cover ⇒ fig. 267 (3) to get to the jump-start terminals in the engine compartment
⇒ Removing and installing engine compartment cover.
Hybrid warning labels
There are additional warning labels that warns against touching hybrid system components. The warning labels are placed:
x on each high-voltage component for example in the engine compartment or underneath the
luggage compartment ⇒ fig. 265 A.
x in the engine compartment on the hood latch carrier B.
For procedures regarding stickers and labels ⇒ Technical data.
NOTICE
When refilling operating fluids, make sure not to confuse them. Otherwise serious malfunctions and engine damage can occur!
Removing and installing engine compartment cover
Fig. 267 Engine hood open: Engine compartment cover.
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Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.
Description Possible causes among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump start – Charge vehicle battery
The wrong remote control vehicle key is used. Use a valid remote control vehicle key
Fuel level too low. Refuel
AdBlue fill level too low. Refill AdBlue
Vehicle cannot be locked or unlocked using remote control vehicle key.
– Battery in remote control vehicle key dead. – Too far away from vehicle. (out of range). – Buttons have been pressed too many times.
– Replace battery –. Move closer to vehicle. – Synchronize remote control vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, brake-assistance systems, electronic parking brake.
Check the “Noises” entry in the keyword index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in the keyword index.
Driver seat and outer mirrors move when vehicle is unlocked.
Convenience settings are stored. Correct convenience settings
Memory-seat settings are stored. – Reassign seat setting – Clear memory-seat memory
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
No jack in vehicle or no collapsible spare tire or tire mobility set in vehicle.
Equipment differs depending on vehicle. No direct corrective action possible because this depends on the equipment. Contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance
Vehicle has mobility tires.
Features do not work as described in this Manual.
Settings were changed in the Volkswagen Information System or Infotainment System.
Check and reset to factory settings if necessary or
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
– Adjust headlight range – Change light bulbs – Switch on low beams
Electrical appliances do not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
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Description Possible causes among others Possible remedy
Fuse blown. Check fuse and replace if necessary
Fuel consumption higher than indicated.
– Short hauls. – “Jumpy accelerator pedal”.
– Avoid traveling short distances – Drive defensively. – Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunctioning. Have the malfunction corrected.
Tire pressure too low. Adjust tire pressure
Driving in the mountains. No direct corrective action possible.
Towing a trailer or roof rack. – Check use. – Remove if not in use.
Driving with heavy payload. No direct corrective action possible.
Driving at high engine speed. Select a higher gear.
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