Page 478 of 563

5
When trouble arises
475
5-2. Steps to take in an emergency
If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on the
situation. Check the following and perform the appropriate proce-
dure:
■ The hybrid system will not start even though the correct
starting procedure is being followed. ( P. 160, 164)
One of the following may be the cause of the problem:
● Vehicles with a smart key system: The electronic key may not
be functioning properly. ( P. 479)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 105)
● Vehicles with immobilizer sy stem: There may be a malfunc-
tion in the immobilizer system. ( P. 1 1 0 )
● There may be a malfunction in the steering lock system.
● Vehicles with a smart key syst em: The hybrid system may be
malfunctioning due to an electrical problem such as an open
circuit or a blown fuse. However, depending on the type of
malfunction, an interim measure is available to start the hybrid
system. ( P. 476)
■ The interior lights and headlights are dim, or the horn does
not sound or sounds at a low volume.
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( P. 481)
● The 12-volt battery terminal c onnections may be loose or cor-
roded.
Page 483 of 563

480 5-2. Steps to take in an emergency
Firmly depress the brake pedal and check that is dis-
played on the multi-information display.
Press the “POWER” switch.
In the event that the “POWER” swit ch still cannot be operated, con-
tact your Toyota dealer.
■ Stopping the hybrid system
Shift the shift lever to P and press the “POWER” switch as you normally do
when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 401)
■ Changing “POWER” switch modes
Release the brake pedal and press the “POWER” switch in above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 166)
■ If the doors cannot be locked or unlocked by the smart key system
Lock and unlock the doors by the mechanical key or wireless remote contr\
ol.
■ When the electronic key does not work properly
Check if battery-saving mode is set. If it is set, cancel the function.
(P. 54)
STEP3
STEP4
STEP3
Page 491 of 563
488 5-2. Steps to take in an emergency
The coolant level is satisfactory if
it is between the “FULL” and
“LOW” lines on the reservoir.Reservoir
“FULL”
“LOW”
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and turn the air conditioning system
on to check that the radiator cooling fan operates and to
check for coolant leaks from the radiator or hoses.
The fan operates when the air conditioning system is turned on
immediately after a cold start. Confirm that the fan is operating by
checking the fan sound and air flow. If it is difficult to check these,
turn the air conditioning system on and off repeatedly.
(The fan may not operate in freezing temperatures.)
If the fan is not operating: Stop the hybrid system im mediately and contact your
Toyota dealer.
If the fan is operating: Have the vehicle inspected at the nearest Toyota dealer.
STEP4
STEP5
STEP6
STEP7
Page 493 of 563

490 5-2. Steps to take in an emergency
Start the hybrid system and check for the multi-information
display.
If the message does not disappear:Stop the hybrid system and c ontact your Toyota dealer.
If the message is not displayed: Have the vehicle inspected at the nearest Toyota dealer.
CAUTION
■To prevent an accident or injury when inspecting under the hood of
your vehicle
● If steam is seen coming from under the hood, do not open the hood until
the steam has subsided. The engine compartment may be very hot, caus-
ing serious injuries such as burns.
● After the hybrid system has been turned off, check that on the
multi-information display and the “READY” indicator are off.
When the hybrid system is operating, the gasoline engine may automati-
cally start, or the cooling fan may suddenly operate even if the gasoline
engine stops. Do not touch or approach rotating parts such as the fan,
which may lead to fingers or clothing (especially a tie, a scarf or a muffler)
getting caught, resulting in serious injury.
● Do not loosen the radiator cap while the hybrid system and radiator are
hot.
Serious injuries, such as burns, may result from hot coolant and steam
released under pressure.
STEP6
Page 502 of 563

499
6-1. Specifications
6
Vehicle specifications
Hybrid battery (Traction battery)
Lubrication system
*: The engine oil capacity is a reference quantity to be used when changing the
engine oil. Warm up the engine and turn off the hybrid system, wait more
than 5 minutes, and check the oil level on the dipstick.
■Engine oil selection
“Toyota Genuine Motor Oil” is used in your Toyota vehicle. Use
Toyota approved “Toyota Genuine Motor Oil” or equivalent to satisfy
the following grade and viscosity.
Oil grade: ILSAC GF-5 multigrade engine oil
Recommended viscosity: SAE 0W-20
SAE 0W-20 is the best choice for
good fuel economy and good
starting in cold weather.
If SAE 0W-20 is not available,
SAE 5W-20 oil may be used.
However, it must be replaced
with SAE 0W-20 at the next oil
change.
TypeNickel-metal hydride battery
Voltage7.2 V/module
Capacity6.5 Ah (3HR)
Quantity 20 modules
Overall voltage 144 V
Oil capacity (Drain and
refill reference*)
With filter
Without filter 3.9 qt. (3.7 L, 3.3 Imp. qt.)
3.6 qt. (3.4 L, 3.0 Imp. qt.)
Outside temperature
Page 504 of 563
501
6-1. Specifications
6
Vehicle specifications
Ignition system
Electrical system
Spark plug
Make
Gap
DENSO FK16R-A8
0.03 in. (0.8 mm)
NOTICE
■
Iridium-tipped spark plugs
Use only iridium-tipped spark plugs. Do not adjust the spark plug gap.
12-volt battery
Open voltage* at
68 F (20 C):
Fully charged
Half charged
Discharged 12.5 V or over
11 . 0
12.5 V
Under
11.0 V
(*: Voltage checked 20 minutes after the hybrid
system and all the lights are turned off)
Charging rates 3.5 A or less
(Recharge within 10 hours)
Page 550 of 563

547
Alphabetical index
Back door................................... 71
Back-up lights
Replacing light bulbs ............ 415
Wattage ................................ 505
Battery
Checking .............................. 379
Hybrid battery (traction battery) ................... 29
If the vehicle 12-volt battery is discharged .......... 481
Preparing and checking
before winter ...................... 231
Bluetooth
® audio
Bluetooth® audio .................. 291
Portable player ..................... 300
Set up ................................... 308
Using the Bluetooth
®
audio .................................. 295
Bluetooth
® phone
Making a phone call ............. 303
Set up ................................... 314
Bottle holders .......................... 330
Brake Fluid...................................... 503
Parking brake ....................... 179
Brake assist ............................. 221
Break-in tips ............................ 151 Care
Exterior ..................................346
Interior ...................................349
Seat belts ..............................349
Cargo capacity .........................226
CD player ..................................256
Chains .......................................231
Child-protectors .........................67
Child restraint system
Booster seats, definition ........136
Booster seats, installation .....140
Convertible seats, definition .............................136
Convertible seats,
installation ...........................140
Front passenger occupant classification system ........... 130
Infant seat, definition .............136
Infant seats, installation.........140
Installing CRS with LATCH system........ ............141
Installing CRS with seat belts ............................142
Installing CRS with top tether straps ..................146
BC
Page 552 of 563

549
Alphabetical index
Doors
Back door ............................... 71
Door lock .................... 47, 61, 65
Door windows ......................... 98
Rear door child protector ........ 67
Side doors .............................. 65
Side mirrors ............................ 96
Driver’s seat belt reminder
light ........................................ 439
Driving Break-in tips ......................... 151
Correct posture..................... 114
Procedures ........................... 150
Winter driving tips ................. 231
Eco drive mode ....................... 176
Electric power steering........... 221
Electronic key If the electronic key does
not operate properly ........... 479
Emergency flashers Switch ................................... 428
Emergency, in case of If a warning buzzer sounds ............................... 437
If a warning light turns on .............................. 437
If a warning message is
displayed ............................ 447
If the electronic key does not operate properly ........... 479
If the hybrid system will not start .............................. 475
If the shift lever cannot
be shifted from P ................ 477
If the vehicle becomes stuck................................... 492
If the vehicle 12-volt battery is discharged .......... 481 If you have a flat tire .............463
If you lose your keys .............478
If you think something is
wrong ..................................436
If your vehicle has to
be stopped in an
emergency ..........................493
If your vehicle needs to
be towed .............................429
If your vehicle overheats .......487
Engine
Compartment ........................368
Engine switch ................160, 164
Hood......................................364
How to start the hybrid system ........................160, 164
Identification number .............497
If the hybrid system will
not start ...............................475
Ignition switch................160, 164
Overheating...........................487
“POWER” switch ...................164
Engine coolant
Capacity ................................500
Checking ...............................373
Preparing and checking before winter .......................231
E