2014 TOYOTA HIGHLANDER HYBRID maintenance schedule

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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items54
Vehicle Identification58
Find It Online
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Table of Contents
3

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A
t Toyota, ourtoppriority isalways
our customers. Weknow your
Toyota isan important partofyour
life and something youdepend onevery
day. That’s whywe’re dedicated tobuilding
products ofthe highest qualityand
reliability.
Our excellent warranty coverage is
evidence thatwestand behind thequality
of our vehicles. We’reconfident —asyou
should be— that your Toyota willprovide
you with many yearsofenjoyable driving.
To further demonstrate ourcommitment to
our customers’ satisfaction, occasionally
we may establish aspecial policy
adjustment topay forspecific repairsthat
are nolonger covered bywarranty. When
we establish suchapolicy adjustment, we
mail details toall applicable ownerswe
have onrecord. That’swhyit’simportant
to send inthe card atthe back ofthis
booklet ifyou change youraddress orif
you’ve purchased thisvehicle froma
previous owner.
To provide youwith added protection
against unexpected servicecosts,weoffer
Toyota Financial Servicesvehicleservice
agreements andToyota AutoCareand
Toyota CarePluspre-paid maintenance
programs. Eachoffers planstomeet a
wide variety ofneeds. Yourdealership can
help youselect theplan that’s bestfor
you. Our
goal isfor every Toyota customer to
enjoy outstanding quality,dependability
and peace ofmind throughout their
ownership experience. Wewant youtobe
a satisfied member ofthe Toyota family
for many milestocome.
This booklet describes theterms of
Toyota warranty coverage aswell as
general ownerresponsibilities. The
scheduled maintenance section
describes yourvehicle’s maintenance
requirements. Besure toreview this
information carefully,sinceproper
maintenance isrequired toensure that
warranty coverage remainsintact.
Allinformation inthis booklet isthe latest
available atthe time ofpublication andis
subject tochange without notice.
Satisfaction DowntheRoad
INTRODUCTION
4Introduction

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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2014 model
year Highlander Hybridvehicles distributed
by Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Important: Youmust usetheDispute
Settlement Program(or,inCalifornia,
the CDSP) beforeseeking remedies
through acourt action pursuant tothe
Magnuson-Moss WarrantyAct(the
“Act”). However, ifyou choose to
pursue rightsandremedies not
created bythe Act, youarenot
required touse theDispute Settlement
Program (CDSP).Youmay alsobe
required touse theDispute Settlement
Program orCDSP before seeking
remedies underthe“Lemon Laws”of
your state. Please checkthisbooklet
and theappropriate pageofthe
Owner’s Warranty RightsNotification
booklet foradditional information and
the requirements applicabletoyour
state.
General Warranty Provisions
WARRANTY
10YourWarranties inDetail

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MAINTENANCE
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
Federal Emission ControlWarranty
WARRANTY
20YourWarranties inDetail

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MANUFACTURER’S
WARRANTY COVERAGE
1)For three years or50,000 miles,
whichever occursfirst:
– Ifyour vehicle failsasmog-check
test, allnecessary repairsand
adjustments willbemade byToyota
to ensure thatyour vehicle passes
the test. Thisisyour Emission
Control System PERFORMANCE
WARRANTY.
– Ifan emissions-related partlisted
on pages 18–19 isdefective, the
part willberepaired orreplaced by
Toyota. Thisisyour SHORT-TERM
Emission ControlSystem DEFECT
WARRANTY. Specificcomponents
may have longer coverage underthe
terms ofthe Powertrain Warranty.
2) For seven yearsor70,000 miles,
whichever occursfirst:
– Ifan emissions-related partlisted
on page 25isdefective, thepart will
be repaired orreplaced byToyota.
This isyour LONG-TERM Emission
Control System DEFECT
WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
recommends thatyouretain allreceipts
covering maintenance onyour vehicle, but
Toyota cannot denywarranty coverage
solely forthe lack ofreceipts oryour
failure toensure theperformance ofall
scheduled maintenance.
You areresponsible forpresenting your
vehicle toaToyota dealership assoon as
a problem exists.Thewarranty repairs
should becompleted inareasonable
amount oftime, nottoexceed 30days.
You should alsobeaware thatToyota may
deny youwarranty coverage ifyour vehicle
or apart hasfailed duetoabuse, neglect,
improper maintenance orunapproved
modifications.
If you have anyquestions regardingyour
warranty rightsandresponsibilities, you
should contact theToyota Customer
Experience Centerat(800) 331-4331 or
the California AirResources Board,Mobile
Source Control Division, at9528 Telstar
Avenue, P.O.Box8001, ElMonte, CA
91734-8001.
California EmissionControlWarranty
WARRANTY
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REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
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R
egular maintenance isessential to
obtaining thehighest levelof
performance, safetyandreliability
from yourToyota. Itcan also increase
your vehicle’s resalevalue.Thefollowing
pages aredesigned tohelp youmake sure
your vehicle receives properandtimely
maintenance. Alongwithother important
information relatedtovehicle service,
you’ll findfactory-recommended
maintenance guidelinesandalog inwhich
to document yourvehicle’s maintenance
history. In
addition toscheduled maintenance,
your vehicle requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe “Vehicle Maintenance and
Care” section ofthe Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
With proper maintenance andcare, your
vehicle willlast longer anddeliver more
dependable, economicalperformance.
Follow thisbooklet’s recommendations
and you’ll enjoymaximum reliabilityand
peace ofmind fromyourToyota formany
years tocome.
The Importance ofScheduled Maintenance
34Maintenance Log
MAINTENANCE

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IMPORTANT MAINTENANCE
INFORMATION
It is especially importanttoboth
routinely checkyourvehicle’s engineoil
level (once amonth) andregularly
replace theengine oiland oilfilter (see
the Maintenance Logsection ofthis
booklet todetermine howoften you
should change yourvehicle’s oiland
filter). Failure todo socan cause oil
starvation andoroil gelling, whichcan
result insevere damage toyour vehicle
and require costlyrepairs thatarenot
covered bythe New Vehicle Limited
Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE