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5
When trouble arises
537
5-2. Steps to take in an emergency
■
Stopping the hybrid system
Shift the shift lever to P and press the “POWER” switch as you normally do
when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 458)
■ Changing “POWER” switch modes
Release the brake pedal and press the “POWER” switch in above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 159)
■ If the doors cannot be locked or unlocked by the smart key system
Lock and unlock the doors by the mechanical key or wireless remote contr\
ol.
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the
customization setting. If it is off, turn the function on.
(Customizable features P. 576)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 5 7 )
STEP3
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538
5-2. Steps to take in an emergency
If the vehicle’s 12-volt batter y is discharged
The following procedures may be used to start the hybrid system if
the vehicle's 12-volt battery is discharged.
You can also call your Toyota de aler or qualified repair shop.
If you have a set of jumper (or boo ster) cables and a second vehi-
cle with a 12-volt battery, you can jump start your vehicle by follow-
ing the steps below.
Open the trunk lid and remove the 12-volt battery cover.
( P. 439)
Connect the jumper cables accord ing to the following procedure:
Connect a positive jumper cabl e clamp to the exclusive jump
starting terminal on your vehicle
Connect a positive jumper cable clamp to the positive (+) battery
terminal on the second vehicle
Connect a negative cable clamp to the negative (-) battery termi-
nal on the second vehicle
Connect the jumper cable to ground on your vehicle as shown in
the illustration.
STEP1
STEP2
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539
5-2. Steps to take in an emergency
■
Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is
off.
● Turn off any unnecessary electrical components when the vehicle is run-
ning at a low speed for an extended period, such as in heavy traffic.
■ When the 12-volt battery is removed or discharged
●The hybrid system may not start. ( P. 440)
● Make sure that the key is not inside the vehicle when recharging or
replacing the 12-volt battery. The key may be locked in the vehicle if the
alarm is activated. ( P. 109)
Start the engine of the seco nd vehicle. Increase the gaso-
line engine speed slightly and maintain at that level for
approximately 5 minutes to recharge the 12-volt battery of
your vehicle.
Open and close any of the doors with the “POWER” switch
OFF.
Maintain the engine speed of the second vehicle and turn
the “POWER” switch to ON mode, then start the hybrid sys-
tem.
Make sure the “READY” indicator comes on. If the indicator
does not come on, contact your Toyota dealer.
Once the hybrid system has started, remove the jumper
cables in the exact reverse or der from which they were con-
nected.
Once the hybrid system starts, have the vehicle checked at your
Toyota dealer as soon as possible.STEP3
STEP4
STEP5
STEP6
STEP7
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540 5-2. Steps to take in an emergency
■Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gradually even
when the vehicle is not in use, due to natural discharge and the draining
effects of certain electrical appliances. If the vehicle is left for a long time, the
12-volt battery may discharge, and the hybrid system may be unable to start.
(The 12-volt battery recharges automatically while the hybrid system is oper-
ating.)
■ Precautions when the 12-volt battery is discharged
● In some cases, it may not be possible to unlock the doors using the smart
key system when the battery is discharged. Use the wireless remote con-
trol or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt bat-
tery has recharged but will start normally after the second attempt. This is
not a malfunction.
● The “POWER” switch mode is memorized by the vehicle. When the 12-
volt battery is reconnected, the system will return to the mode it was in
before the 12-volt battery was discharged. Before disconnecting the 12-
volt battery, turn the “POWER” switch off.
If you are unsure what mode the “POWER” switch was in before the 12-
volt battery discharged, be especially careful when reconnecting the 12-
volt battery.
CAUTION
■Avoiding 12-volt battery fires or explosions
Observe the following precautions to prevent accidentally igniting the flam-
mable gas that may be emitted from the 12-volt battery:
●Make sure each jumper cable is connected to the correct terminal and that
it is not unintentionally in contact with any other than the intended terminal.
● Do not allow the + and - clamps of the jumper cables to come into contact
with each other.
● Do not smoke, use matches, cigarette lighters or allow open flame near
the 12-volt battery.
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5-2. Steps to take in an emergency
CAUTION
■
12-volt battery precautions
The 12-volt battery contains poisonous and corrosive acidic electrolyte,
while related parts contain lead and lead compounds. Observe the following
precautions when handling the 12-volt battery:
●When working with the 12-volt battery, always wear safety glasses and
take care not to allow any battery fluids (acid) to come into contact with
skin, clothing or the vehicle body.
● Do not lean over the 12-volt battery.
● In the event that battery fluid comes into contact with the skin or eyes,
immediately wash the affected area with water and seek medical attention.
Place a wet sponge or cloth over the affected area until medical attention
can be received.
● Always wash your hands after handling the battery support, terminals, and
other battery-related parts.
● Do not allow children near the 12-volt battery.
■ After recharging the 12-volt battery
Have the 12-volt battery inspected at your Toyota dealer as soon as possi-
ble.
If the 12-volt battery is deteriorating, continued use may cause the 12-volt
battery to emit a malodorous gas, which may be detrimental to the health of
passengers.
■ When replacing the 12-volt battery
P. 442
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542
5-2. Steps to take in an emergency
If your vehicle overheats
Correction procedures■ If the rightmost segment of th e engine coolant temperature
display are flashing
Stop the vehicle in a safe place and turn off the air condition-
ing system, and then stop the hybrid system.
If you see steam: Carefully lift the hood after the steam subsides.
If you do not see steam: Carefully lift the hood.
After the hybrid system has
cooled down sufficiently, inspect
the hoses and radiator core
(radiator) for any leaks.
Radiator
Cooling fans
If a large amount of coolant leaks,
immediately contact your Toyota
dealer.
The following may indicate that your vehicle is overheating.
●The rightmost segment of the engine coolant temperature dis-
play ( P. 174) is flashing or a lo ss of hybrid system power is
experienced. (For example, the vehicle speed does not
increase.)
● “HYBRID SYSTEM OVERHEAT” ( P. 503) is shown on the
multi-informat ion display.
● Steam comes out from under the hood.
STEP1
STEP2
STEP3
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543
5-2. Steps to take in an emergency
The coolant level is satisfactory if
it is between the “F” and “L” lines
on the reservoir.
Reservoir
“F” (Full)
“L” (Low)
Radiator cap
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and turn the air conditioning system
on to check that the radiator cooling fans operate and to
check for coolant leaks from the radiator or hoses.
The fans operate when the air conditioning system is turned on
immediately after a cold start. Conf irm that the fans are operating by
checking the fan sound and air flow. If it is difficult to check these,
turn the air conditioning system on and off repeatedly.
(The fans may not operate in freezing temperatures.)
STEP4
STEP5
STEP6
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544 5-2. Steps to take in an emergency
If the fans are not operating:Stop the hybrid system im mediately and contact your
Toyota dealer.
If the fans are operating: Have the vehicle inspected at the nearest Toyota dealer.
■ If “HYBRID SYSTEM OVERHEAT” is shown on the multi-infor-
mation display
Stop the vehicle in a safe place.
Stop the hybrid system and carefully lift the hood.
After the hybrid system has
cooled down, inspect the hoses
and radiator core (radiator) for
any leaks.
Radiator
Cooling fans
If a large amount of coolant leaks,
immediately contact your Toyota
dealer.
STEP7
STEP1
STEP2
STEP3