Page 6 of 776

TABLE OF CONTENTSIndex
6
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5-1. Essential information
Emergency flashers ............  596
If your vehicle 
needs to be towed ............  597
If you think something is 
wrong ................................  607
Fuel pump shut off system 
(gasoline engine) ..............  6085-2. Steps to take in an emergency
If a warning light turns on 
or a warning buzzer 
sounds... .........................  609
If a warning message is 
displayed ..........................  616
If you have a flat tire 
(vehicles with a spare 
tire for sedan) ...................  640
If you have a flat tire 
(vehicles with a spare 
tire for wagon) ..................  654
If you have a flat tire 
(vehicles with emergency 
tire puncture repair kit) .....  668
If the engine will not start ...  693
If the shift lever cannot be 
shifted from “P” ................  696
If the parking brake 
cannot be released ..........  697
If you lose your keys ..........  703
If you cannot operate the trunk 
opener (sedan).................  704
If you cannot operate the back 
door opener (wagon)........  705
If the electronic key does 
not operate properly .........  706
If the battery is 
discharged .......................  709
If your vehicle overheats ....  714
If you run out of fuel and 
the engine stalls 
(diesel engine) .................  718
If the vehicle becomes 
stuck.................................  719
If your vehicle has to be 
stopped in an 
emergency .......................  721
5When trouble arises 
     
        
        Page 372 of 776

372 3-1. Using the air conditioning system and defogger
AVENSIS_OM_OM20B88E_(EE)
NOTICE
To prevent damage to your vehicle
Do not turn the heater on and off repeatedly in 5 minute intervals as this
can shorten the life of the heater components. If the engine must be turned
on and off repeatedly within short intervals (such as when the vehicle is
being used for delivery purposes), turn the heater off.
Do not modify or open the heater without consulting any authorized Toyota
dealer or repairer, or another duly qualified and equipped professional.
This may cause a heater malfunction or a fire.
Be careful not to splash water or spill liquid directly on the heater or on the
heater fuel pump. This may cause the heater to malfunction.
Keep the intake and exhaust pipes of the heater free from water, snow,
ice, mud, etc. If the pipes become clogged, this can cause the heater to
malfunction.
If you notice anything unusual, such as a fluid leak, smoke or poor opera-
tion, turn off the heater and have your vehicle checked by any authorized
Toyota dealer or repairer, or another duly qualified and equipped profes-
sional. 
     
        
        Page 544 of 776
544 4-3. Do-it-yourself maintenance
AVENSIS_OM_OM20B88E_(EE)Turn the drain plug counterclock-
wise about 2 to 2 1/2 turns.
Operate the priming pump until
fuel begins to run out.
After draining, tighten the drain plug by hand.
STEP3
STEP4
STEP5 
     
        
        Page 595 of 776

5When trouble arises
595
AVENSIS_OM_OM20B88E_(EE)
5-1. Essential information
Emergency flashers ..........  596
If your vehicle 
needs to be towed ..........  597
If you think something is 
wrong ..............................  607
Fuel pump shut off system 
(gasoline engine) ............  608
5-2. Steps to take in an 
emergency
If a warning light turns 
on or a warning buzzer 
sounds... ........................  609
If a warning message is 
displayed ........................  616
If you have a flat tire 
(vehicles with a 
spare tire for sedan) .......  640
If you have a flat tire 
(vehicles with a spare 
tire for wagon).................  654If you have a flat tire 
(vehicles with 
emergency tire 
puncture repair kit)..........  668
If the engine will not 
start.................................  693
If the shift lever cannot be 
shifted from “P” ...............  696
If the parking brake 
cannot be released .........  697
If you lose your keys .........  703
If you cannot operate the 
trunk opener (sedan) ......  704
If you cannot operate the 
back door opener 
(wagon)...........................  705
If the electronic key does 
not operate properly .......  706
If the battery is 
discharged ......................  709
If your vehicle overheats ...  714
If you run out of fuel and 
the engine stalls (diesel 
engine)............................  718
If the vehicle becomes 
stuck ...............................  719
If your vehicle has to be 
stopped in an 
emergency ......................  721 
     
        
        Page 608 of 776
608
5-1. Essential information
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Fuel pump shut off system (gasoline engine)
Follow the procedure below to restart the engine after the system is
activated.
Vehicles with smart entry & start system:
Turn the “ENGINE START STOP” switch to ACCESSORY mode
or OFF.
Vehicles without smart entry & start system:
Turn the engine switch to the “ACC” or “LOCK” position.
Restart the engine.
NOTICE
Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked on to the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
To minimize the risk of fuel leakage when the engine stalls or an air-
bag inflates upon collision, the fuel pump shut off system stops sup-
plying fuel to the engine.
STEP1
STEP2 
     
        
        Page 639 of 776

5
639 5-2. Steps to take in an emergency
When trouble arises
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Warning light display in radar cruise mode (if equipped)
In the following cases, the warning light may not be displayed even if vehi-
cle-to-vehicle distance decreases:
When your vehicle and the vehicle ahead are traveling at the same
speed or the vehicle ahead is traveling more quickly than your vehicle
When the vehicle ahead is traveling at a very low speed
Immediately after cruise control speed is set
At the instant the accelerator pedal is depressed
After changing the engine oil (Diesel engine)
Make sure to reset the oil maintenance data. (P. 534)
NOTICE
While the engine oil level warning is displayed
Continued engine operation with low engine oil will damage the engine.
Engine oil maintenance message (diesel engine)
The warning message is based on the projected driving range after engine
oil maintenance message is reset. 
The system does not monitor the purity of the engine oil.
If the “DRAIN WATER FROM FUEL FILTER” warning message is dis-
played (diesel engine)
Never drive the vehicle if the warning message is displayed. Continued driv-
ing with water accumulated in the fuel filter will damage the fuel injection
pump. 
     
        
        Page 718 of 776
718
5-2. Steps to take in an emergency
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If you run out of fuel and the engine stalls (diesel engine)
NOTICE
When restarting the engine
Do not crank the engine before refueling and operating the priming pump.
This may damage the engine and fuel system.
Vehicles without smart entry & start system: Do not crank for more than 30
seconds at a time. This may overheat the starter and wiring system.
If you run out of fuel and the engine dies:
Refuel your vehicle.
Operate the priming pump
until you feel more resistance
to bleed the fuel system.
Start the engine. (
P. 200, 205)
If the engine does not start after the above steps have been per-
formed, wait for 10 seconds and try step 2 and 3 again. If the
engine still does not start, contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional.
After starting the engine, depress the accelerator pedal lightly until
the engine runs smoothly.
STEP1
STEP2
STEP3 
     
        
        Page 750 of 776
750 6-1. Specifications
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Fuel tank opening for unleaded gasoline (gasoline engine)
To help prevent incorrect fueling, your Toyota has a fuel tank opening that
only accommodates the special nozzle on unleaded fuel pumps.
If you plan to drive in foreign countries (diesel engine)
Low sulfur diesel fuel may not be available, so please confirm the availability
with your distributor.
If your engine knocks
Consult any authorized Toyota dealer or repairer, or another duly quali-
fied and equipped professional.
You may occasionally notice light knocking for a short time while acceler-
ating or driving uphill. This is normal and there is no need for concern.
1AD-FTV engine with DPF cat-
alytic converter, 2AD-FTV and 
2AD-FHV engines
EU area:
Your vehicle must use only diesel 
fuel conforming to European 
standard EN590.
Except EU area:
Your vehicle must use only diesel 
fuel that contains 50 ppm or less 
of sulfur and has a cetane num-
ber of 48 or higher.