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5When trouble arises
595
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5-1. Essential information
Emergency flashers .......... 596
If your vehicle
needs to be towed .......... 597
If you think something is
wrong .............................. 607
Fuel pump shut off system
(gasoline engine) ............ 608
5-2. Steps to take in an
emergency
If a warning light turns
on or a warning buzzer
sounds... ........................ 609
If a warning message is
displayed ........................ 616
If you have a flat tire
(vehicles with a
spare tire for sedan) ....... 640
If you have a flat tire
(vehicles with a spare
tire for wagon)................. 654If you have a flat tire
(vehicles with
emergency tire
puncture repair kit).......... 668
If the engine will not
start................................. 693
If the shift lever cannot be
shifted from “P” ............... 696
If the parking brake
cannot be released ......... 697
If you lose your keys ......... 703
If you cannot operate the
trunk opener (sedan) ...... 704
If you cannot operate the
back door opener
(wagon)........................... 705
If the electronic key does
not operate properly ....... 706
If the battery is
discharged ...................... 709
If your vehicle overheats ... 714
If you run out of fuel and
the engine stalls (diesel
engine)............................ 718
If the vehicle becomes
stuck ............................... 719
If your vehicle has to be
stopped in an
emergency ...................... 721
Page 598 of 776
598 5-1. Essential information
AVENSIS_OM_OM20B88E_(EE)
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelets or hook. This should only be attempted on hard, sur-
faced roads for short distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Towing eyelets (front)
Towing hook (rear)
Page 599 of 776
5
599 5-1. Essential information
When trouble arises
AVENSIS_OM_OM20B88E_(EE)
Emergency towing procedure
Vehicles with smart entry & start system
Release the parking brake.
Put the shift lever in “N”.
The “ENGINE START STOP” switch must be in ACCESSORY
mode (engine off) or IGNITION ON mode (engine running).
Vehicles without smart entry & start system
Release the parking brake.
Put the shift lever in “N”.
Put the engine switch in the “ACC” (engine off) or “ON” position
(engine running).
CAUTION
While towing
Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelets and the cables or chains. Always
be cautious of the surroundings and other vehicles while towing.
If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.
STEP1
STEP2
STEP3
STEP1
STEP2
STEP3
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604 5-1. Essential information
AVENSIS_OM_OM20B88E_(EE)
Towing with a wheel-lift type truck from the front
Release the parking brake.
NOTICE
To prevent damaging the vehicle
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
Page 607 of 776

5
607
5-1. Essential information
When trouble arises
AVENSIS_OM_OM20B88E_(EE)
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, as
soon as possible.
Visible symptoms
Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
Flat-looking tires or uneven tire wear
Engine coolant temperature gauge indicates that the tempera-
ture is higher than normal
Audible symptoms
Changes in exhaust sound
Excessive tire squeal when cornering
Strange noises related to the suspension system
Pinging or other noises related to the engine
Operational symptoms
Engine missing, stumbling or running rough
Appreciable loss of power
Vehicle pulls heavily to one side when braking
Vehicle pulls heavily to one side when driving on a level road
Loss of brake effectiveness, spongy feeling, pedal almost
touches the floor
Page 609 of 776

5
609
When trouble arises
AVENSIS_OM_OM20B88E_(EE)
5-2. Steps to take in an emergency
If a war ning light tur ns on or a war ning buzzer sounds...
Stop the vehicle immediately. Continuing to drive the vehicle
may be dangerous.
The following warning indicates a possible problem in the brake sys-
tem. Immediately stop the vehicle in a safe place and contact any
authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
Stop the vehicle immediately.
The following warning indicates the possibility of damage to the vehi-
cle that may lead to an accident. Immediately stop the vehicle in a
safe place and contact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Warning lightWarning light/Details
Brake system warning light (red indicator)
• Low brake fluid
• Malfunction in the electronically controlled brake system
Warning lightWarning light/Details
Charging system warning light
Indicates a malfunction in the vehicle’s charging system.
Calmly perform the following actions if any of the warning lights turn
on or flash. If a light turns on or flashes, but then turns off, this does
not necessarily indicate a malfunction in the system.
Page 610 of 776
610 5-2. Steps to take in an emergency
AVENSIS_OM_OM20B88E_(EE)
Have the vehicle inspected immediately.
Failing to investigate the cause of the following warnings may lead to
the system operating abnormally and possibly cause an accident.
Have the vehicle inspected by any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, immedi-
ately.
Warning lightWarning light/Details
Malfunction indicator lamp
Indicates a malfunction in:
• The electronic engine control system;
• The electronic throttle control system;
• The electronic Multidrive or automatic transmission control
system. (if equipped)
SRS warning light
Indicates a malfunction in:
• The SRS airbag system;
• The seat belt pretensioner system.
ABS warning light
Indicates a malfunction in:
• The ABS;
• The brake assist system
Brake system warning light (yellow indicator)
Indicates a malfunction in:
• The electronically controlled brake system; or
• The electric parking brake
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5
613 5-2. Steps to take in an emergency
When trouble arises
AVENSIS_OM_OM20B88E_(EE)
Follow the correction procedures.
After taking the specified steps to correct the suspected problem,
check that the warning light turns off.
Warning lightWarning light/DetailsCorrection procedure
Low fuel level warning
light
Indicates that remaining
fuel is about 9.0 L (2.8
gal., 2.0 Imp.gal.) or lessRefuel the vehicle.
Seat belt reminder light
(warning buzzer)
*1
Warns the driver and/or
front passenger to fasten
their seat belts.Fasten the seat belt.
If the front passenger’s
seat is occupied, the front
passenger’s seat belt also
needs to be fastened to
make the warning light
(warning buzzer) off.
Parking brake indicator
light (warning buzzer)
*2
Warns the driver to release
parking brake.Release the parking brake.