2014 TESLA MODEL S service

General Warranty ProvisionsTesla Motors Netherlands B.V., Atlasstraat 7-9, 5047 RG Tilburg, Netherlands (“Tesla”) willprovide repairs to a Model S vehicle during the applicable warranty period in accordance with the
terms, conditions and limitations defined in this New Vehicle Limited Warranty.
You may also have other legal rights and remedies conveyed by your local laws (which may vary
by country) in addition to the rights and remedies provided to you under this New Vehicle
Limited Warranty.
For any additional provisions which relate to your territory, please see Country Specific Consumer
Disclosure on page 41.
Who is the Warrantor? Tesla Motors Netherlands B.V.
Atlasstraat 7-9, 5047 RG
Tilburg, Netherlands
Attention: Vehicle Service
Phone number: 0031 13 515 97 30
What Vehicles are Covered?
This New Vehicle Limited Warranty applies to a Model S vehicle sold by Tesla in the Tesla European Warranty Region. For the purposes of this New Vehicle Limited Warranty, the Tesla
European Warranty Region is defined as including the Member States of the European Economic
Area, Monaco, San Marino, and Switzerland, provided that you return to the applicable region or
country in which the vehicle was originally purchased from Tesla in order to receive warranty
service. For example, a customer purchasing a vehicle from Tesla in the European Economic Area must return to the European Economic Area in order to obtain warranty service, and customers
purchasing vehicles from Tesla in Monaco, San Marino, and Switzerland must return to the
respective country to obtain warranty service (e.g. a customer who purchased a vehicle fromTesla in Switzerland must return to Switzerland). Any subsequent purchaser or transferee mustreturn to the applicable region or country in which the vehicle was originally purchased fromTesla in order to obtain warranty service, regardless of the country in which such purchaser ortransferee may have purchased the vehicle.
Multiple Warranty Conditions
This New Vehicle Limited Warranty contains warranty terms and conditions that may vary
depending on the part or system covered. A warranty for specific parts or systems is governed by
the coverage set forth in that warranty section as well as other provisions in this New Vehicle
Limited Warranty.
Limitations and DisclaimersTHIS NEW VEHICLE LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE INCONNECTION WITH YOUR TESLA VEHICLE. IMPLIED AND EXPRESS WARRANTIES AND CONDITIONS ARISING UNDER YOUR LOCAL LAW OR IN EQUITY, IF ANY, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR
MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, OR THOSE
ARISING BY A COURSE OF DEALING OR USAGE OF TRADE, ARE DISCLAIMED TO THE FULLEST
EXTENT ALLOWABLE BY YOUR LOCAL LAW, OR LIMITED IN DURATION TO THE TERM OF THIS
NEW VEHICLE LIMITED WARRANTY. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON
IMPLIED WARRANTIES OR CONDITIONS AND/OR HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Warranty
34Model S Quick Guide

Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in this New Vehicle Limited Warranty and any minimum period which may be required by your local law,
the Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under
normal use for a period of 4 years or 80,000 km (50,000 miles), whichever comes first.
Supplemental Restraint System Limited Warranty
Subject to the exclusions and limitations described in this New Vehicle Limited Warranty and any minimum period which may be required by your local law, the SRS Limited Warranty covers the
repair or replacement necessary to correct defects in the materials or workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that occur under normal
use for a period of 5 years or 100,000 km (60,000 miles), whichever comes first.
Battery Limited Warranty
The Model S lithium-ion battery (the “Battery”) is an extremely sophisticated powertrain component designed to withstand extreme driving conditions. You can rest easy knowing thatTesla’s state-of-the-art Battery is backed by this Battery Limited Warranty, which covers therepair or replacement of any malfunctioning or defective Battery, subject to the limitationsdescribed below. If your Battery requires warranty service, Tesla will repair the unit, or replace it
with a factory reconditioned unit that has an energy capacity at least equal to that of the original
Battery before the failure occurred. To provide you with even more assurance, this Battery
Limited Warranty will also cover damage to your vehicle from a Battery fire even if it is the result
of driver error. (Coverage will not extend to damage that had already been sustained before a
Battery fire occurred, or to any damage if the Battery fire occurred after your vehicle had already been totaled.) Your vehicle’s Battery is covered under this Battery Limited Warranty for a period
of 8 years or for the number of km/miles specified below for your Battery configuration,
whichever comes first:
• 60 kWh - 200,000 km (125,000 miles) • 85 kWh - unlimited km/miles
Despite the breadth of this warranty, damage resulting from intentional actions (including intentionally abusing or destroying your vehicle or ignoring active vehicle warnings), a collision or
accident (excluding from Battery fires as specified above), or the servicing or opening of the
Battery by non-Tesla personnel, is not covered under this Battery Limited Warranty.
In addition, damage resulting from the following activities is not covered under this Battery
Limited Warranty:
• Exposing the vehicle to ambient temperatures above 60°C (140°F) or below -30°C (-22°F) for more than 24 hours at a time;
• Physically damaging the Battery, or intentionally attempting, either by physical means, programming, or other methods, to extend (other than as specified in your ownerdocumentation) or reduce the life of the Battery;
• Exposing the Battery to direct flame (excluding from Battery fires as specified above); or,
• Flooding of the Battery.
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time
and use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is
NOT covered under this Battery Limited Warranty. See your owner documentation for important
information on how to maximize the life and capacity of the Battery.
Warranty
36Model S Quick Guide

Exclusions and Limitations
Warranty limitations This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly or
indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage or transport, including, but not
limited to, any of the following:
• Failure to take the vehicle to a Tesla Service Center or Tesla authorized repair facility upon discovery of a defect covered by this New Vehicle Limited Warranty and within the time
period established by your local law;
• Accidents, collisions, or objects striking the vehicle; • Any repair, alteration or modification of the vehicle, or the installation or use of fluids, parts or accessories, made by a person or facility not authorized or certified to do so;
• Improper repair or maintenance (other than that carried out at a Tesla Service Center or Tesla authorized repair facility), including use of fluids, parts or accessories other than those
specified in your owner documentation;
• Improper towing of the vehicle;
• Improper winch procedures; • Theft, vandalism, or riot;• Driving the vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including but not limited to, curbs, potholes, unfinished roads, debris, or other obstacles, or in
competition, racing or autocross or for any other purposes for which the vehicle is not
designed;
• Overloading the vehicle;
• Using the vehicle as a stationary power source; and
• The environment or an act of God, including, but not limited to, exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industry
fallout, rail dust, salt, hail, floods, wind storms, acid rain, fire, water, contamination, lightning,
explosion, earthquake, windstorm, deep water and other environmental conditions.
Additional limitations and exclusions
In addition to the above exclusions and limitations, and subject to your local law, this New Vehicle Limited Warranty does not cover any of the following:
• Any corrosion or paint defects including, but not limited to, the following: • Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship causing perforation (holes) in body panels or the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the outside in, such as stone chips or scratches; and
• Corrosion and paint defects caused by, due to or resulting from accidents, paint matching, abuse, neglect, improper maintenance or operation of the vehicle, installationof an accessory, exposure to chemical substances, or damages resulting from an act of
God or nature, fire, or improper storage;
• Non-genuine Tesla parts or accessories or their installation, or any damage directly or indirectly caused by, due to or resulting from the installation or use of non-genuine Tesla
parts or accessories unless installed by Tesla or a person acting on behalf of or with the
written authorization of Tesla;
• Certain individual items associated with the vehicle, including, but not limited to the tires, Mobile Connector, High Power Wall Connector, any future connectors, and related charging
adapters, which have separate warranties subject to their own terms and conditions;
Warranty
Warranty37

• Windshield or window glass that is broken, chipped, scratched, or cracked, other than as aresult of a defect in material or workmanship of a Tesla manufactured or supplied windshield
or window glass;
• General appearance or normal noise and vibration, including, but not limited to, brake squeal, general knocks, creaks, rattles, and wind and road vibration; and
• Maintenance services, including, but not limited to, the following:
• Standard 12 month or 20,000 km (12,500 mile) service and diagnostics checks;• Wheel alignment or balancing;
• Appearance care (such as cleaning and polishing); and • Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters, etc.).
Voided warranty You are responsible for the proper operation of the vehicle and for receiving and maintainingdetailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or maintenance and description of service or maintenance items, which should be transferred to
each subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow
the specific instructions and recommendations regarding the use and operation of the vehicle
provided in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories; • Carrying passengers and cargo within specified load limits; and• Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage
may be excluded due to improper maintenance, service or repairs. Tesla Service Centers and
Tesla authorized repair facilities have special training, expertise, tools and supplies with respect to
your vehicle. Although this New Vehicle Limited Warranty may, subject to its terms and
conditions, provide coverage when maintenance, service or repairs are carried out at independent
service centers, Tesla strongly recommends that you have all maintenance, service and repairs
done at a Tesla Service Center or Tesla authorized repair facility.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or altered or the odometer or other related system disconnected, altered or rendered inoperative so that it is difficult to determine the VINnumber or actual mileage;
• Vehicles that have been designated, labeled or branded as dismantled, fire-damaged, flood- damaged, junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA HEREBYDISCLAIMS ANY AND ALL INDIRECT, INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGESARISING OUT OF OR RELATING TO YOUR VEHICLE, INCLUDING, BUT NOT LIMITED TO,
TRANSPORTATION TO AND FROM A TESLA SERVICE CENTER, LOSS OF VEHICLE VALUE,
LOSS OF TIME, LOSS OF INCOME, LOSS OF USE, LOSS OF PERSONAL OR COMMERCIAL PROPERTY, INCONVENIENCE OR AGGRAVATION, EMOTIONAL DISTRESS OR HARM,COMMERCIAL LOSS (INCLUDING BUT NOT LIMITED TO LOST PROFITS OR EARNINGS),
TOWING CHARGES, BUS FARES, VEHICLE RENTAL, SERVICE CALL CHARGES, GASOLINE
EXPENSES, LODGING EXPENSES, DAMAGE TO TOW VEHICLE, AND INCIDENTAL CHARGES
SUCH AS TELEPHONE CALLS, FACSIMILE TRANSMISSIONS, AND MAILING EXPENSES.
Warranty
38Model S Quick Guide

TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA SHALL NOT BELIABLE FOR ANY DIRECT DAMAGES IN AN AMOUNT THAT EXCEEDS THE FAIR MARKET
VALUE OF THE VEHICLE AT THE TIME OF THE CLAIM.
THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL APPLY WHETHER YOUR CLAIM IS IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND GROSS NEGLIGENCE), BREACH OF
WARRANTY OR CONDITION, MISREPRESENTATION (WHETHER NEGLIGENT OR OTHERWISE) OR OTHERWISE AT LAW OR IN EQUITY, EVEN IF TESLA IS ADVISED OF THE POSSIBILITY OFSUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. SOME COUNTRIESDO NOT ALLOW THE EXCLUSION OR LIMITATION OF INDIRECT, DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
Nothing in this agreement shall exclude, or in any way limit, Tesla’s liability for death or personal injury, solely and directly caused by Tesla’s negligence or that of its employees, agents, or sub-
contractors (as applicable), fraud or fraudulent misrepresentation, willful misconduct, or any other
liability to the extent the same is proven in a court of competent jurisdiction in a final nonappealable judgment, and may not be excluded or limited as a matter of local law.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense (subject to your local law), during regular business hours to a
Tesla Service Center, or such other repair facility designated by Tesla in the applicable region or
country. The location of the nearest Tesla Service Center may be obtained by visiting
www.teslamotors.com. The location of Tesla Service Centers is subject to change at any time and without prior notice. Subject to your local law, the cost of transporting your vehicle is not
included in this New Vehicle Limited Warranty and you are solely responsible for the cost of
transporting your vehicle to a Tesla Service Center, or such other repair facility designated by
Tesla. The Tesla Ranger mobile service is not included under this New Vehicle Limited Warranty.
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone numberspecified in the section of this New Vehicle Limited Warranty titled General Warranty Provisions on page 34.
Payment of Tax for Repairs Some jurisdictions and/or local governments may require that tax be collected on warrantyrepairs. Where your local law requires, you are responsible for payment of these taxes. Tesla willbe entitled to deduct and/or withhold from the compensation, and any other paymentscontemplated by this New Vehicle Limited Warranty, such amounts as Tesla, in its sole discretion,
determines are required to be deducted and/or withheld, with respect to the making of such
payment under any local, national, international or foreign tax law. To the extent that amounts are so deducted and/or withheld, such amounts will be treated, for all purposes under this New
Vehicle Limited Warranty, as having been paid to customer.
Reasonable Time for Repairs You must allow Tesla a reasonable time for completion of repairs and/or service. Subject to yourlocal law, upon notification by Tesla of the completion of the vehicle repairs and/or service, you
are responsible for immediately picking up the vehicle, at your own expense.
Warranty
Warranty39

Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative,
can modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer
to pay a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited Warranty for specific vehicle models, which some countries (where relevant in
accordance with your local law) may refer to as “adjustment programs” or similar programs. In
such circumstances, Tesla will notify all known registered owners of affected vehicles. You may
also inquire to Tesla directly regarding the applicability of such programs, if any, to your vehicle.
Tesla may also occasionally offer to pay a portion or all of the cost of certain vehicle repairs that are no longer covered by this New Vehicle Limited Warranty on an ad hoc case-by-case basis.
Tesla reserves the right, to the extent permissible under your local law, to do the above and to make changes to vehicles manufactured or sold by Tesla and the applicable warranties, at anytime, without incurring any obligation to make the same or similar payment or changes for
vehicles Tesla previously manufactured or sold, or applicable warranties including this New
Vehicle Limited Warranty.
Warranty Enforcement Laws and Dispute Resolution Subject to your local laws (which may vary depending on the country), this New Vehicle Limited
Warranty and any dispute or claim arising out of or in connection with it or its subject matter
(including non-contractual disputes or claims) shall be governed by and construed in accordance
with English law and you and Tesla submit to the non-exclusive jurisdiction of the courts of
England and Wales, although the laws of your country or jurisdiction may apply to any tort claims and any claims under any consumer protection statutes, as provided under your local law. In the
event that any provision of this New Vehicle Limited Warranty is held by a court of competent
jurisdiction to be unenforceable because it is invalid or in conflict with any law of any relevant
jurisdiction, the validity of the remaining provisions shall not be affected, and the rights and obligations of the parties shall be construed and enforced as if this New Vehicle Limited Warranty
did not contain the particular provisions held to be unenforceable, and the unenforceable
provisions shall be replaced by provisions which, being valid, legal and enforceable, come closest
to Tesla’s intention underlying the invalid or unenforceable provision.
Your new vehicle and its safety items comply with your local motor vehicle laws. For all owners of
the vehicle, to the fullest extent allowed by your local law, Tesla requires that you first provide
Tesla, during the applicable warranty period specified in this New Vehicle Limited Warranty, with written notification of any defects you have experienced within a reasonable time to allow Tesla
an opportunity to make any needed repairs before you pursue any remedy under your local laws.
Please send your written notification to:
Tesla Motors Netherlands B.V.
Atlasstraat 7-9, 5047 RG
Tilburg, Netherlands
Attention: Vehicle Service
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store and/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
• History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the concern, or of any repairs or services that were not performed by a Tesla Service Centeror Tesla authorized repair facility.
Warranty
40Model S Quick Guide

• Damages – cf. the Consumer Purchase Act section 33, cf. chapter 11
You will not be deprived of your right to claim damages by exercising your right to other
remedies, or if such other rights should not exercisable.
Your claim in regard of the defect in accordance with the Consumer Purchase Act may be asserted against the seller (dealer) or the manufacturer of the car.
Tesla also directs your attention to its offer of a service plan agreement.Dispute Resolution
The Norwegian Dispute Resolution Act ch. 4 provides that you may initiate litigation at your own domicile, or if the contract was entered into at the seller's permanent place of business, in which case the litigation may be initiated where the car was delivered.
Poland
The New Vehicle Limited Warranty does not modify, affect or substitute your Polish statutory
consumer protection laws, including under the Polish Act on specific terms and conditions of
consumer sale and amendments to the Civil Code, dated 27 July 2002.
San Marino Specific Approval of Clauses by Purchaser
As purchaser of a Model S vehicle, you expressly agree to the following clauses in the New
Vehicle Limited Warranty:
• Limitations and disclaimers;
• Exclusion and Limitations:
• Warranty limitations;
• Additional limitations and exclusions;
• Voided Warranty;
• Damages;
• Payment of tax for repairs; and
• Warranty enforcement laws and dispute resolution.
Warranty
44Model S Quick Guide

Aairbag, front passenger, disabling 21
airbags 19
C chains 26child seatsdisabling front passenger airbag 21installing and using 9
Tesla built-in rear facing 15
D
data recording 31
delivery mileage 32
door labels 30
E event data recording 31
F
front passenger detection 21
G
GAWR 30
Gross Axle Weight Rating 30
Gross Vehicle Weight Rating 30
GVWR 30
I
ISOFIX child seats, installing 12
L
labelStatutory Plate 30
Tire and Loading Information 30
load limits 30
Mmaintenancetires 23
mileage upon delivery 32
R
roadside assistance 2
S
safety informationairbags 22
child seats 14
rear facing child seats 18
seat belts 8seat beltsin a collision 7
overview of 6
pre-tensioners 7
wearing when pregnant 6
seating capacity 30
seatsTesla built-in rear facing 15
service data recording 31
Statutory Plate 30
T telematics 31
tie-down straps 5
Tire and Loading Information label 30
Tire Pressure Monitoring Systemoverview of 26
tire pressures, checking 23
tiresbalancing 24
chains 26
inspecting and maintaining 24
pressures, how to check 23
replacing 25
replacing a tire sensor 27
rotation 24
tire markings 28
winter 25
tow chain, connecting 5
Tow mode 4
towing 4
towing a trailer 31
towing instructions 4
TPMS
Index
Index45