2014 MERCEDES-BENZ E-SEDAN ignition

Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After 30 days, the vehicle can no
longer be opened remotely.
X Contact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X
Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Doors
Locked Remotely Locked Remotely message appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located. 328
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However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 second s,the Mercedes-
Benz Customer Assistance Center is
automatically informed.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the
Roadside Roadside
Assistance Connected
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis can be started, the
Request for vehicle diagnosis Request for vehicle diagnosis
received. Start vehicle diagnosis? received. Start vehicle diagnosis?
message appears in the display.
X Confirm the message with Yes Yes.
X When the Vehicle Diagnosis Please
Vehicle Diagnosis Please
start ignition
start ignition message appears, turn
the SmartKey to position 2in the ignition
lock (Y page 159).
X When the Please follow the
Please follow the
instructions
instructions received
receivedby
byphone
phone and
and
move your vehicle to a safe
move your vehicle to a safe
position. position. message appears, follow the
customer service representative's
instructions.
The message in the display disappears.
If you select Cancel Cancel, the vehicle remote
malfunction diagnosis is canceled
completely. The vehicle operating state check begins.
You will see the
Vehicle diagnosis Vehicle diagnosis
activated. activated. message.
When the diagnosis is completed, the Send
Send
vehicle diagnostics data//(Voice
vehicle diagnostics data//(Voice
connection may be//interrupted connection may be//interrupted
during during data
datatransfer)
transfer) message appears.
The vehicle data can now be sent to the
Customer Assistance center.
X Press OK OKto confirm the message.
The voice connection with the Customer
Assistance center is terminated.
You will see the Vehicle Diagnosis: Vehicle Diagnosis:
Transferring data...
Transferring data... message.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R monthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 28).
Information on Roadside Assistance
(Y page 24). Features
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Garage door opener
Important safety notes G
WARNING
When you operate or program the garage door
with the integrated garage door opener,
persons in the range of movement of the
garage door can become trapped or struck by
the garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces
without sufficient ventilation.
The HomeLink ®
garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
Use the integrated garage door opener only
on garage doors that:
R have safety stop and reverse features and
R meet current U.S. federal safety standards
When programming a garage door opener,
park the vehicle outside the garage.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center. Alternatively, you can call the following
telephone assistance services:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515
(free of charge)
More information on HomeLink ®
and/or
compatible products is also available
online at http://www.homelink.com.
i Notes on the declaration of conformity
(Y page 26).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Programming Programming buttons
Observe the "Important safety notes"
(Y
page 331). Integrated garage door opener in the rear-view
mirror
Garage door remote control
Ais not part of
the integrated garage door opener.
X The first time before programming, clear
the integrated garage door opener memory
(Y page 333).
X Turn the SmartKey to position 2in the
ignition lock. Features
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X
Press and hold one of buttons ;to? on
the integrated garage door opener.
After a short time, indicator lamp :lights
up yellow.
i Indicator lamp :lights up yellow as soon
as button ;,=or? is programmed for
the first time. If the selected button has
already been programmed, indicator
lamp :will only light up yellow after ten
seconds have elapsed.
X Release button ;,=or?. Indicator
lamp :flashes yellow.
X Point garage door remote control A
towards buttons ;to? on the rear-view
mirror at a distance of 2 to 8 inches (5 to
20 cm).
i The required distance between remote
control Aand the integrated garage door
opener depends on the garage door drive
system. Several attempts might be
necessary. You should test every position
for at least 25 seconds before trying
another position.
X Press and hold button Bon remote control
A until indicator lamp :lights up green.
If indicator lamp :lights up green or
flashes, then programming has been
successful.
X Release button Bon remote control Afor
the garage door drive system.
X If indicator lamp :lights up red: repeat
the programming procedure for the
corresponding button on the rear-view
mirror. When doing so, vary the distance
between remote control Aand the rear-
view mirror.
i If the indicator lamp flashes green after
successful programming, the garage door
system is using a rolling code. After
programming, you must synchronize the
garage door opener integrated in the rear-
view mirror with the receiver of the garage
door system. Synchronizing the rolling code
Observe the "Important safety notes"
(Y
page 331).
Your vehicle must be within reach of the
garage door or exterior gate drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
X Turn the SmartKey to position 2in the
ignition lock.
X Press the program button of the door or
gate drive (see the door or gate drive
operating instructions, e.g. under
"programming of additional remote
controls").
i Usually, you now have 30seconds to
initiate the next step.
X Press previously programmed button ;,
= or? of the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote
control
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
Therefore, these signals may not last long
enough for the integrated garage door
opener. The signal is not recognized during
programming. Comparable with Canadian
law, some U.S. garage door openers also
feature a "break".
Proceed as follows:
R if you live in Canada
R if you have difficulties programming the
garage door opener (regardless of where
you live) when using the programming
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X
Press and hold one of buttons ;to? on
the integrated garage door opener.
After a short time, indicator lamp :lights
up yellow.
X Release the button.
Indicator lamp :flashes yellow.
X Press button Bof garage door remote
control Afor two seconds, then release it
for two seconds.
X Press button Bagain for two seconds.
X Repeat this sequence on button Bof
remote control Auntil indicator lamp :
lights up green.
If indicator lamp :turns red, repeat the
process.
X Continue with the other programming
steps (see above).
Problems when programming
If you are experiencing problems
programming the integrated garage door
opener on the rear-view mirror, take note of
the following instructions:
R Check the transmitter frequency of garage
door drive remote control A. This can
usually be found on the back of the remote
control.
The integrated garage door opener is
compatible with devices that have units
which operate in the frequency range of
280to 433MHz.
R Replace the batteries in garage door
remote control A. This increases the
likelihood that garage door remote control
A will transmit a strong and precise signal
to the integrated garage door opener in the
rear-view mirror.
R When programming, hold remote control
A at varying distances and angles from the
button that you are programming. Try
various angles at a distance between 2and
12 inches (5to 30 cm) or at the same angle
but at varying distances.
R If another remote control for the same
garage door drive is available, repeat the same programming steps with this remote
control. Before performing these steps,
make sure that new batteries have been
installed in garage door drive remote
control
A.
R Note that some remote controls only
transmit for a limited amount of time (the
indicator lamp on the remote control goes
out). Press button Bon remote control
A again before transmission ends.
R Align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission.
Opening/closing the garage door After it has been programmed, the integrated
garage door opener performs the function of
the garage door system remote control.
Please also read the operating instructions
for the garage door system.
X
Turn the SmartKey to position 2in the
ignition lock.
X Press button ;,=or? which you have
programmed to operate the garage door.
Garage door system with a fixed code:
indicator lamp :lights up green.
Garage door system with a rolling code:
indicator lamp :flashes green.
i The transmitter will transmit a signal as
long as the button is pressed. The
transmission is halted after a maximum of
ten seconds and indicator lamp :lights
up yellow. Press button ;,=or? again
if necessary.
Clearing the memory X
Turn the SmartKey to position 2in the
ignition lock.
X Press buttons ;and ?.
The indicator lamp lights up yellow.
X Press and hold buttons ;and ?until the
indicator lamp turns green. Features
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Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 26).Engine compartment
Hood
Important safety notes G
WARNING
If the hood is unlatched, it may open up when
the vehicle is in motion and block your view.
There is a risk of an accident.
Never unlatch the hood while driving. G
WARNING
When opening and closing the hood, it may
suddenly fall into the closed position. There is
a risk of injury to persons within range of
movement of the hood.
Open and close the hood only when no one is
within its range of movement. G
WARNING
Opening the hood when the engine is
overheated or when there is a fire in the
engine compartment could expose you to hot
gases or other service products. There is a
risk of injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department. G
WARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There
is a risk of injury.
If you need to do any work inside the engine
compartment,
R switch off the ignition
R never reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area
R keep clothing away from moving parts G
WARNING
The ignition system and the fuel injection
system work under high voltage. If you touch
components which are under voltage, you
could get an electric shock. There is a risk of
injury.
Never touch components of the ignition
system or fuel injection system when the
ignition is switched on. G
WARNING
Hybrid vehicles: be sure to read the "HYBRID"
supplement. Otherwise, you could fail to
recognize dangers.
Opening the hood G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. G
WARNING
When the hood is open and the windshield
wipers are set in motion, you can be injured
by the wiper linkage. There is a risk of injury. 336
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Always switch off the windshield wipers and
the ignition before opening the hood.
! Make sure that the windshield wipers are
not folded away from the windshield. You
could otherwise damage the windshield
wipers or the hood. X
Make sure that the windshield wipers are
turned off.
X Pull release lever :on the hood.
The hood is released. X
Reach into the gap, pull hood catch
handle ;up and lift the hood.
If you lift the hood by approximately 15 in
(40 cm), the hood is opened and held open
automatically by the gas-filled strut. Closing the hood X
Lower the hood and let it fall from a height
of approximately 8 inches (20 cm).
X Check that the hood has engaged properly.
If the hood can be raised slightly, it is not
properly engaged. Open it again and close
it with a little more force. Radiator
Vehicles with a diesel engine: do not cover
the radiator, for example with a winter front
or bug cover. The readings of the on-board-
diagnostic system may otherwise be
inaccurate. Some of these readings are
required by law and must be accurate at all
times. Engine oil
General notes G
WARNING
Hybrid vehicles: be sure to read the "HYBRID"
supplement. Otherwise, you could fail to
recognize dangers.
Depending on the driving style, the vehicle
consumes up to 0.9 US qt (0.8 liters) of oil
over a distance of 600 miles (1,000 km). The
oil consumption may be higher than this when
the vehicle is new or if you frequently drive at
high engine speeds.
Depending on the engine, the oil dipstick may
be in a different location.
When checking the oil level:
R park the vehicle on a level surface.
R the engine should be switched off for
approximately five minutes if the engine is
at normal operating temperature.
R if the engine is not at normal operating
temperature, e.g. if the engine was only
started briefly, wait about 30 minutes
before carrying out the measurement. Engine compartment
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engine or to the catalytic converter. Have
excess engine oil siphoned off.
Example: engine oil cap
X
Turn cap :counter-clockwise and remove
it.
X Add engine oil.
If the oil level is at or below the MIN mark
on the oil dipstick, add 1.1 US qt (1.0 l) of
engine oil.
X Replace cap :on the filler neck and turn
clockwise.
Ensure that the cap locks into place
securely.
X Check the oil level again with the oil
dipstick (Y page 338).
Further information on engine oil
(Y page 422). Additional service products
Checking coolant level G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. G
WARNING
The engine cooling system is pressurized,
particularly when the engine is warm. When
opening the cap, you could be scalded by hot
coolant spraying out. There is a risk of injury.
Let the engine cool down before opening the
cap. Wear eye and hand protection when
opening the cap. Open the cap slowly half a
turn to allow pressure to escape. X
Park the vehicle on a level surface.
Only check the coolant level when the
vehicle is on a level surface and the engine
has cooled down.
X Turn the SmartKey to position 2in the
ignition lock (Y page 159).
On vehicles with KEYLESS-GO, press the
Start/Stop button twice (Y page 159).
X Check the coolant temperature display in
the instrument cluster.
The coolant temperature must be below
158 ‡ (70 †).
X Turn the SmartKey to position
0 (Y page 159) in the ignition lock.
X Slowly turn cap :half a turn counter-
clockwise to allow excess pressure to
escape.
X Turn cap :further counter-clockwise and
remove it.
If the coolant is at the level of marker bar
= in the filler neck when cold, there is
enough coolant in coolant expansion
tank ;.
If the coolant level is approximately 0.6 in
(1.5 cm) above marker bar =in the fuel Engine compartment
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