2014 MERCEDES-BENZ E-Class COUPE Owner's Manual

Problems with the SmartKey
Problem Possible causes/consequences and
0001 Solutions
You can no longer lock
or unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Check the SmartKey battery (Y page 85) and replace it if
necessary (Y page 85).
If this does not work:
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the mechanical key. The SmartKey is faulty.
X
Lock (Y page 90) or unlock (Y page 90) the vehicle using
the mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. The SmartKey battery is discharged or nearly discharged.
X
Check the SmartKey battery (Y page 85) and replace it if
necessary (Y page 85).
If this does not work:
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the mechanical key. There is interference from a powerful source of radio waves.
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the mechanical key. KEYLESS-GO is malfunctioning.
X
Lock/unlock the vehicle using the remote control function of
the SmartKey.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the mechanical key.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
87Opening and closing Z

Problem Possible causes/consequences and
0001 Solutions
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 332).
or
X Jump-start the vehicle (Y page 334).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. The vehicle is locked.
X
Unlock the vehicle and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the vehicle. Always keep the SmartKey out of
reach of children.
G
WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
You should preferably place luggage or loads
in the cargo compartment. Observe the
loading guidelines (Y page 288). Unlocking and opening doors from
the inside
! The side windows will not open/close if
the battery is discharged or if the side
windows have iced up. It will then not be
possible to close the door. Do not attempt
to force the door closed. You could 88
DoorsOpening and closing

otherwise damage the door or the side
window.
You can open a door from inside the vehicle
even if it has been locked. If the vehicle has
been locked with the SmartKey or with
KEYLESS-GO, opening adoor from the inside
will trigger the anti-theft alarm system.
Switch off the alarm (Y page 78).X
To unlock a front door: pull door
handle 0003.
Locking knob 0002pops up.
The door is unlocked and can be opened.
X To open a front door: pull door
handle 0003.
X To unlock a rear door: pull up locking
knob 0002.
The door is unlocked and can be opened.
X To open a rear door: pull door handle0003.
i When a door is opened, the side window
on that side opens slightly. When the door
is closed, the side window closes again. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. X
To unlock: press button 0002.
X To lock: press button 0003.
If all the doors are closed, the vehicle locks.
Meanwhile, the fuel filler flap will not be
locked or unlocked.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has been locked using the
locking button for the central locking, or has
been locked automatically, and a door is
opened from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked
R only the door which has been opened form
the inside is unlocked if only the driver's
door had been previously unlocked Automatic locking feature Doors
89Opening and closing Z

X
To deactivate: press and hold button 0002
for abou tfive seconds until a tone sounds.
X To activate: press and hold button 0003for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore lock yourself out if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is on a roller dynamometer.
You can also switch the automatic locking
function on and off using the on-board
computer (Y page 245). Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
X Take the mechanical key out of the
SmartKey (Y page 84).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. 0006
To unlock X
Turn the mechanical key counter-clockwise
to position 0006.
The door is unlocked.
X Turn the mechanical key back and remove
it.
X Insert the mechanical key into the
SmartKey.
If you use the mechanical key to unloc kand
open the driver's door, the anti-thef talarm
system will be triggered ( Ypage 78). Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
X Open the driver's door.
X Close the front-passenger door and the
trunk lid.
X Press the locking button (Y page 89).
X Check whether the locking knob on the
front-passenger door is still visible. If
necessary, press the locking knob down by
hand (Y page 88).
X Close the driver's door.
X Take the mechanical key out of the
SmartKey (Y page 84).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. 0006
To lock
X Turn the mechanical key clockwise as far
as it will go to position 0006.
X Turn the mechanical key back and remove
it. 90
DoorsOpening and closing

X
Make sure that the doors and the trunk lid
are locked.
X Insert the mechanical key into the
SmartKey. Trunk
Important safety notes
G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is
a risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open. G
WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
i Opening dimensions of the trunk lid
(Y page 390).
You should preferably place luggage or loads
in the cargo compartment. Observe the
loading guidelines (Y page 288).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
The trunk lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R locked separately
R opened with the emergency release button
R unlocked with the mechanical key Trunk lid reversing feature
The trunk lid is equipped with an automatic
reversing feature. It reacts if a solid object
obstructs or restricts the trunk lid during the
closing procedure. The trunk lid opens again
automatically .The automatic reversing
feature is only an aid and is not a substitute
for your attentiveness to the trunk lid while it
is closing. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small
fingers
R over the last 1/3 in(8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these
situations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
R press the 0005button on the SmartKey, or
R press the remote operating switch on the
driver's door, or
R press the closing or locking button on the
trunk lid, or
R pull on the trunk lid handle Opening/closing from outside
Opening Trunk
91Opening and closing Z

X
Press the 000Ebutton on the SmartKey.
X Pull handle 0002.
X Raise the trunkl id.
Closing X
Pull the trunk lid down using recess 0002.
X If necessary, lock the vehicle with
the 000D button on the SmartKey
(Y page 82) or with KEYLESS-GO
(Y page 83).
i If a KEYLESS-GO key is detected in the
trunk, the trunk lid cannot be locked and
will open again. Opening automatically from outside
Important safety notes G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide .Exhaust
gases can enter the vehicle interior if the
trunk lid is ope nwhen the engine is running,
especially if the vehicle is in motion. There is
a risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid. i
Opening dimensions of the trunk lid
(Y page 390).
Opening You can unlock and open the trunk lid
simultaneously with the SmartKey.
X
Press and hold the 0005button on the
SmartKey until the trunk lid opens. Opening automatically from inside
Important safety notes G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is
a risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
i Opening dimensions of the trunk lid
(Y page 390).
Opening X
To open: pull remote operating switch for
trunk lid 0002until the trunk lid opens.
You can open the trunk lid from the driver's
seat when the vehicle is stationary and
unlocked. 92
TrunkOpening and closing

Locking the trunk separately
You can lock the trunk separately. If you then
unlock the vehicle centrally, the trunk
remains locked and canno tbe opened.
X Close the trun klid.
X Take the mechanical key out of the
SmartKey (Y page 84). 0006
Basic position
0007 To lock
X Insert the mechanical key into the trunk lid
lock as far as it will go.
X Turn the mechanical key clockwise from
position 0006to position 0007.
X Remove the mechanical key.
X Insert the mechanical key into the
SmartKey. Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficien tclearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
If you use the mechanical key to unloc kand
open the trunk lid, the anti-thef talarm system
will be triggered ( Ypage 78).
X Take the mechanical key out of the
SmartKey (Y page 84).
X Insert the mechanical key into the trunk lid
lock as far as it will go. 0006
Neutral position.
0007 To unlock
X Turn the mechanical key counter-clockwise
fro mp osition 0006as far as it will go to
position 0007.Pulling the trunk lid handle at
the same time.
The trunk is unlocked.
X Turn the mechanical key back to position
0006 and remove it.
X Insert the mechanical key into the
SmartKey.
i When you loc kthe vehicle (Y page 90),
the trunk is also locked. Trunk emergency release
You can open the trunk lid from inside the
vehicle with the emergency release button. X
Press emergency release button 0002briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened
with the trunk lid emergency release when
the vehicle is stationary or while driving. Trunk
93Opening and closing Z

The trunk lid emergency release does not
open the trunk lid if the battery is
disconnected or discharged.
Trunk lid emergency release light:
R
emergency release button 0002flashes for
30 minutes after the trunk lid is opened.
R emergency release button 0002flashes for
60 minutes after the trunk lid is closed. Side windows
Important safety notes
G
WARNING
While opening the side windows, body parts
could become trapped between the side
window and the door frame as the side
window moves. There is a risk of injury.
Make sure that nobody touches the side
window during the opening procedure. If
somebody becomes trapped, release the
switch or pull the switch to close the side
window again. G
WARNING
While opening the side windows, body parts
in the closing area could become trapped.
There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
somebody becomes trapped, release the
switch or press the switch to open the side
window again. G
WARNING
If children operate the side windows they
could become trapped, particularly if they are
left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the
vehicle. Never leave children unsupervised in
the vehicle. Side window reversing feature
The side windows are equipped with an
automatic reversing feature. If a solid object
blocks or restricts a side window during the
closing process, the side window opens again
automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing a side window. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small
fingers
R over the last 1/6 in(4 mm) of the closing
movement
R during resetting
R when closing the side window again
manually immediately after automatic
reversing
This means that the reversing feature cannot
prevent someone being trapped in these
situations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again. Opening and closing the side
windows
The switches for all side windows are located
on the driver's door. There is also a switch on
the front-passenger door as well as on the
doors in the rear compartment on the left and
right-hand sides for the respective side
window.
The switches on the driver's door take
precedence. 94
Side windowsOpening and closing