2014 MERCEDES-BENZ CLS tow

vehicleimmediatelyafter pressing the SOS
button, you willnot know whethermbrace
placed the emergency call. In this case,
always summon assistance by other
means.
Roadside Assistance button
XPress Roadside Assistance button.
This initiatesacall to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button
flashes while the call is active. The
multifunction display shows the
Connecting Callmessage. The audio
output is muted.
Ifaconnection can be made, theCall
Connectedmessage appears in the
multifunction display.
Ifamobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
iThe COMAND display indicates thatacall
is active. Duringthe call, you can changeto
the navigation menu by pressingthe NAVI
button on COMAND,for example.
Voice output is not available.
Avoice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Ypage 297).
The Mercedes-Benz Customer Assistance
Center either sendsaqualified Mercedes-
Benz technician or arranges for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing.
Further details are available in your mbrace
manual.
iThe system has not been able to initiate
aroadside assistance call, if:
Rthe indicator lamp for Roadside
Assistance call buttonis flashing
continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
TheCall Failedmessage appears in the
multifunction display.
XTo endacall:press thebutton on the
multifunctionsteering wheel.
or
XPress the corresponding button for ending
aphone callonCOMAND.
MB Info call button
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XPress MB Infocall button.
This initiatesacall to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Infocall buttonflashes while
the connection is being made. The
ConnectingCallmessage appears in the
multifunction display and COMAND is
muted.
Ifaconnection can be made, theCall
Connectedmessage appears in the
multifunction display.
Ifamobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
iThe COMAND display indicates thatacall
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND,for example.
Voice output is not available.
Avoice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate
an MB Info call, if:
Rthe indicator lamp in MB Info call
buttonis flashing continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
TheCall Failedmessage appears in the
multifunction display.
XTo endacall:press thebutton on the
multifunctionsteering wheel.
or
XPress the corresponding button for ending
aphone callonCOMAND.
Call priority
When service calls areactive, e.g.Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergencycall will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthebutton on the multifunction
steeringwheel
Ror the corresponding COMAND button for
endingatelephone call
iWhenacall is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and inasafe
location.
Downloading destinations in COMAND
Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination,the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinationsinthe vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
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XSelectYeswith the\norbuttons
on the COMAND system.
XConfirm with the
button on the
COMAND system.
The system calculatesthe route and
subsequently starts the route guidance with
the address entered.
iIf youselectNo,the address can be saved
in the address book.
iThe Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
iYoucan onlyusethe Destination
Download function if the vehicleis
equipped withanavigation system.
Route Assistance
Thisservice is part of the mbrace PLUS
Packageand cannotbepurchased
separately.
iYou can also use the Route Assistance
function if your vehicle is not equipped with
anavigation system.
Within the framework of this service, you
receiveaprofessional and reliable form of
navigation support without having to leave
your vehicle.
The customer servicerepresentativefinds a
suitable route depending on your vehicle's
currentposition and the desired destination.
You will then be guided live through the
current route section.
Search&Send
General notes
iTo use "Search&Send", your vehicle
must be equipped with mbrace and a
navigation system. You must also have an
mbrace servicesubscription.
"Search&Send" isadestination entry
service.Adestination address which is found
on Google Maps®can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
XGo to the website http://
www.maps.google.com and enter a
destination address intothe entry field.
XTo send the destination address to the
e-mail address of your mbrace
account:click on the corresponding
button.
iExample:
If you select 'Sendtovehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
XWhen the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.
XClick "Send".
iInformation on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
XSwitchonthe ignition.
The destination address is loaded intothe
vehicle's navigation system.
Adisplay message appears, asking
whether navigation should be started.
XSelectYesby sliding and turning
the COMAND controller and confirm
with.
The system calculates the routeand
subsequently starts the routeguidance
withtheaddress entered.
iIf you selectNo,theaddress can be saved
in theaddress book.
iIf you have sentmorethanone
destination address,eachindividual
destination must be confirmed separately.
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iDestinationaddresses are loaded in the
same order as the order in which they were
sent.
Please notethe following if you have
multiple Mercedes-Benz vehicles with
mbrace and activembrace accounts:
if multiple vehicles are registered under the
same e-mail address, the destination will
be sent to all the vehicles.
Vehicle remote opening
You can use the vehicle remoteopeningifyou
have unintentionally locked your vehicle and
areplacementSmartKey is not available.The
vehicle can be opened by the Mercedes-Benz
Customer AssistanceCenter.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After 30 days, the vehicle can no
longer be opened remotely.
XContact the following service hotlines:
RUSA:Mercedes-BenzCustomer
AssistanceCenterat
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at
1-888-923-8367
You will be asked for yourpassword.
XReturn to your vehicle at thetimeagreed
upon withtheMercedes-BenzCustomer
AssistanceCenter.
USAonly:alternatively, the vehicle can be
opened via:
Rthe Internet,under the "OwnersOnline"
section
Rthe telephoneapplication (e.g.iPhone®,
Blackberry)
To do this, you will need your identification
number and password.
iVehicle remoteopening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remoteclosing
The remoteclosing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remoteclosing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372)or1-866-990-9007
RCanada:Customer Serviceat
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, theDoors
Locked Remotelymessage appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
Rthe Internet,under the "Owners Online"
section
Rthe telephone application (e.g. iPhone®,
Blackberry)
To do this, you will need your identification
number and password.
iThe vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
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Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issueanumbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located. However, only the law
enforcement agency is informed of the
location of the vehicle.
iIf the anti-theft alarm system is activated
for longer than 30 seconds,the Mercedes-
Benz Customer Assistance Center is
automatically informed.
Vehicle remote malfunction diagnosis
With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center orarecovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call oraRoadside Assistance call,
this is initiated by the Customer Assistance
center. You will see theRoadside
Assistance Connectedmessage in the
COMAND display.Ifthe vehicle remote
malfunction diagnosis can be started, the
Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
XConfirm the message withYes.
XWhen theVehicle Diagnosis Please
Start Ignitionmessage appears, turn
the SmartKey to position2in the ignition
lock (Ypage 147).
XWhen thePlease follow the
instructionsreceivedbyphoneand
move your vehicle toasafe
position.message appears, follow the
customer service representative's
instructions.
The message in the displaydisappears.
If you selectCancel,the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
You will see theVehicle diagnosis
activated.message.
When the diagnosis is completed, the
Transfer vehicle diagnostics data
(Voice connection may be
interrupted during data transfer.)
message appears. The vehicle data can now
be sent to the Customer Assistancecenter.
XPressOKto confirm the message.
The voice connection with the Customer
Assistancecenter is terminated.
You will see theVehicle Diagnosis:
Transferring data...message.
The vehicle data is sent to the Customer
Assistancecenter.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted atalater time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
Rtransfer of service data to the Customer
Assistancecenter. Ifaservice is overdue,
the COMAND display showsamessage
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about various special offers at your
workshop.
Rmonthly status informatione-mail on oil
level,air pressure, maintenance, brakes,
etc. If applicable,you willreceive
information on special offers in the e-mail.
USA only:this information can alsobe
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Ypage27).
Information on RoadsideAssistance
(Ypage23).
Downloading routes
Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
Aroute can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Oncearoute has been received by the
navigation system, you will see the name>hasbeensavedtomemorycard.
Do you want to start route
guidance?message in the COMAND display.
The route is saved to the SD memory card.
XTo startrouteguidance:selectYes.
An overview of the route is shown in the
display.
iIf you selectNo,the saved route can be
called up later via the navigation menu.
XSelectStart.
Route guidance is started.
iDownloaded and saved data can be called
up again in COMAND.
You can find further information in the
separate COMAND Operating Instructions.
Speed alert
You can define the upper speed limit, which
must not be exceeded by the vehicle. If this
selected speed is exceeded by the vehicle, a
message will be sent to the Customer
Assistance center. The Customer Assistance
center then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call.
The data which is sent to the Customer
Assistance Center contains the following
information:
Rthe location where the speed limit was
exceeded
Rthe time at which the speed limit was
exceeded
Rthe selected speed limit which was
exceeded
Geo fencing
Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the
boundaries of the selected areas. You can
select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The area can be determined as eitheracircle
orapolygon withamaximum of ten corners.
You can specify up to ten areas
simultaneously. Different settings are
possible for each area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service
representative that you wish to activate geo
fencing.
Currently inactive areas can be activated by
text message.
298Features
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Triggeringthe vehicle alarm
With thisfunction, youcan triggerthe
vehicle's panic alarm via text message. An
alarm sounds and the exterior lighting
flashes. Depending on the setting, the panic
alarm lasts five or ten seconds. Afterwards,
the alarm switches off.
Garage door opener
Important safety notes
GWARNING
When you operate or program the garage door
with the integrated garage door opener,
persons in the range of movement of the
garage door can become trapped or struck by
the garage door. There isarisk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the rangeofmovementofthe garage
door.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbonmonoxide. Inhaling
these exhaust gases leads to poisoning. There
isarisk of fatal injury. Therefore never leave
the engine runninginenclosed spaces
without sufficient ventilation.
The HomeLink®garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
Use the integrated garage door opener only
on garage doors that:
Rhave safety stop and reverse features and
Rmeet current U.S. federal safety standards
When programmingagarage door opener,
park the vehicle outside the garage.
iCertain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center.
Alternatively, you can call the following
telephone assistance services:
RUSA:Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
RCanada:Customer Serviceat
1-800-387-0100
RHomeLink®hotline 1-800-355-3515
(free of charge)
More information on HomeLink®and/or
compatible products is also available
online at http://www.homelink.com.
iNotes on the declaration of conformity
(Ypage 25).
USA:FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Programming
Programming buttons
Observe the "Important safety notes"
(Ypage 299).
Integrated garage door opener in the rear-viewmirror
Garage door remote controlis not part of
the integrated garage door opener.
XThe first time before programming, clear
the integrated garage door opener memory
(Ypage 301).
XTurn the SmartKey to position2in the
ignition lock.
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XPress and hold one of buttonsto!on
the integrated garage door opener.
Afterashort time, indicator lamplights
up yellow.
iIndicator lamplights up yellow as soon
as button,$or!is programmed for
the first time. If the selected button has
already been programmed, indicator
lampwill only light up yellow after ten
seconds have elapsed.
XRelease button,$or!.Indicator
lampflashes yellow.
XPoint garage door remotecontrol
towards buttonsto!on the rear-view
mirror atadistanceof2to8inches (5 to
20 cm).
iThe required distancebetween remote
controland the integrated garage door
opener depends on the garage door drive
system. Several attempts might be
necessary. You should test every position
for at least 25 seconds before trying
another position.
XPress and hold button%on remotecontrol
until indicator lamplights up green.
If indicator lamplights up green or
flashes, then programming has been
successful.
XRelease button%on remote controlfor
the garage door drive system.
XIf indicator lamplights up red: repeat
the programming procedure for the
corresponding button on the rear-view
mirror. When doing so, vary the distance
between remote controland the rear-
view mirror.
iIf the indicator lamp flashes green after
successful programming, the garage door
system is usingarolling code. After
programming, you must synchronize the
garage door opener integrated in the rear-
view mirror with the receiver of the garage
door system.
Synchronizing the rolling code
Observe the "Important safety notes"
(Ypage 299).
Your vehicle must be within reach of the
garage door or exterior gate drive. Make sure
that neither your vehicle nor any persons/
objectsare present within the sweep of the
door or gate.
XTurn the SmartKey to position2in the
ignition lock.
XPress the program button of the door or
gate drive (see the door or gate drive
operating instructions, e.g. under
"programming of additional remote
controls").
iUsually,you now have 30seconds to
initiate the next step.
XPress previously programmed button,
$or!of the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote
control
Canadianradio frequency laws require a
"break"(or interruption)ofthetransmission
signals after broadcastingforafew seconds.
Therefore, these signals may notlast long
enough for theintegratedgaragedoor
opener. The signal is notrecognized during
programming. Comparable with Canadian
law, some U.S.garage door openers also
featurea"break".
Proceedasfollows:
Rif you live in Canada
Rif you have difficulties programmingthe
garagedoor opener (regardless of where
you live)when usingtheprogramming
steps
300Features
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