2014 MERCEDES-BENZ C-CLASS ESTATE check engine
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Display messages
Possible causes/consequences and
M
MSolutions Refill AdBlue No
Refill AdBlue No
start in ... mi start in ... mi
The AdBlue
®
level is only sufficient for the indicated distance. A
warning tone also sounds.
X Refill AdBlue ®
immediately (Y page 208).
i If you drive the vehicle faster than 15 km/h the
Refill
Refill
AdBlue
AdBlue No
Nostart
start in
in...
... mi
mimessage goes out after approx-
imately one minute. Refill
Refill
AdBlue
AdBlueEng.
Eng.
start not possible
start not possible The AdBlue
®
tank is empty. A warning tone also sounds. You can
no longer start the engine.
X Add at least 3.5 l of AdBlue ®
(Y page 208).
X Turn the ignition on for approximately one minute.
The system requires approximately one minute after refilling to
detect the change in the AdBlue ®
level.
X Start the engine. Check AdBlue See Check AdBlue See
Owner’s Manual Owner’s Manual
The AdBlue
®
system is malfunctioning. A warning tone also
sounds.
X Visit a qualified specialist workshop. Eng.
Eng.
start
start not
notpos‐
pos‐
sible
sible The AdBlue
®
system is malfunctioning. A warning tone also
sounds. You can no longer start the engine.
X Consult a qualified specialist workshop immediately. Hybrid system
Display messages
Possible causes/consequences and
M
MSolutions Û
Malfunction Malfunction The hybrid system is malfunctioning.
X Have the vehicle transported on a transporter or towed with the
rear axle raised to the nearest qualified specialist workshop. d
Malfunction Malfunction The drive system is malfunctioning.
The ECO start/stop function may be malfunctioning.
The drive power is restricted.
X Visit a qualified specialist workshop. 338
Display
messagesOn-board computer and displays
Page 345 of 489
Display messages
Possible causes/consequences and
M
MSolutions Park
Park
Assist
Assist inoper‐
inoper‐
ative
ative PARKTRONIC is malfunctioning or faulty.
X Follow the instructions and helpful hints in the "Problems with
PARKTRONIC" section (Y page 243).
If the display message continues to be displayed: X Visit a qualified specialist workshop. Active Parking Assist is unavailable or faulty.
X Switch off the ignition and restart the engine.
If Active Parking Assist continues to be unavailable (the jsymbol
is not shown in the multifunction display):
X Visit a qualified specialist workshop. Traffic Sign Traffic Sign
Assist currently Assist currently
unavailable See unavailable See
Owner's Manual Owner's Manual Traffic Sign Assist is temporarily inoperative.
Possible causes:
R the windscreen is dirty in the camera's field of vision
R visibility is impaired due to heavy rain, snow or fog
X Clean the windscreen.
If the system detects that the camera is fully operational, the dis-
play message disappears.
Traffic Sign Assist is operational again. Traffic Sign Traffic Sign
Assist inoperative Assist inoperative Traffic Sign Assist is faulty.
X Visit a qualified specialist workshop. ë
Off Off The HOLD function is deactivated. The vehicle is skidding.
A warning tone also sounds.
X Reactivate the HOLD function later (Y page 236). The HOLD function is deactivated. When the brake pedal is firmly
depressed, an activation condition is not fulfilled.
A warning tone also sounds.
X Check the activation conditions for the HOLD function
(Y page 236). DISTRONIC PLUS off DISTRONIC PLUS off DISTRONIC PLUS has been deactivated (Y
page 226).
If it was not deactivated by the driver, a warning tone also sounds. DISTRONIC PLUS
DISTRONIC PLUS
available again available again DISTRONIC PLUS is operational again after having been tempo-
rarily unavailable. You can now reactivate DISTRONIC PLUS
(Y
page 226). 342
Display
messagesOn-board computer and displays
Page 346 of 489
Display messages
Possible causes/consequences and
M
MSolutions DISTRONIC
DISTRONIC
PLUS
PLUScur‐
cur‐
rently
rently unavailable
unavailable
See Owner's Manual
See Owner's Manual DISTRONIC PLUS is temporarily inoperative.
DISTRONIC PLUS Steering Assist and Stop&Go Pilot are also tem-
porarily inoperative.
Possible causes:
R the function is impaired due to heavy rain or snow
R the radar sensor system is temporarily inoperative, e.g. due to
electromagnetic radiation emitted by nearby TV or radio sta-
tions or other sources of electromagnetic radiation
R the system is outside the operating temperature range
R the on-board voltage is too low
A warning tone also sounds.
Once the causes listed above no longer apply, the display message goes out.
DISTRONIC PLUS is operational again.
If the display message does not disappear:
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Safeguard the vehicle against rolling away (Y page 211).
X Restart the engine. DISTRONIC PLUS DISTRONIC PLUS
inoperative inoperative DISTRONIC PLUS is faulty.
The following may have also failed:
R BAS PLUS with Cross-Traffic Assist
R PRE-SAFE ®
Brake
R DISTRONIC PLUS with Steering Assist and Stop&Go Pilot
A warning tone also sounds.
X Visit a qualified specialist workshop. DISTRONIC DISTRONIC
PLUS
PLUSsus‐
sus‐
pended
pended You have depressed the accelerator pedal. DISTRONIC PLUS is no
longer controlling the speed of the vehicle.
X Remove your foot from the accelerator pedal. DISTRONIC PLUS
DISTRONIC PLUS
- - - mph - - - mph An activation condition for DISTRONIC PLUS is not fulfilled.
X Check the activation conditions for DISTRONIC PLUS
(Y page 226). DISTRONIC
DISTRONIC
PLUS
PLUSand
and
SPEEDTRONIC inop‐
SPEEDTRONIC inop‐
erative erative DISTRONIC PLUS and SPEEDTRONIC are faulty. A warning tone
also sounds.
X Visit a qualified specialist workshop. Display
messages
343On-board computer and displays Z
Page 352 of 489
Display messages
Possible causes/consequences and
M
MSolutions A The tailgate is open.
G WARNING
When the engine is running, exhaust gases can enter the vehicle
interior if the tailgate is open.
There is a risk of poisoning.
X Close the tailgate. ? The bonnet is open. A warning tone also sounds.
G WARNING
The open bonnet may then block your view when the vehicle is in
motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Safeguard the vehicle against rolling away (Y page 211).
X Close the bonnet. Active bonnet mal‐ Active bonnet mal‐
function See Own‐ function See Own‐
er's Manual er's Manual The active bonnet (pedestrian protection) is not active due to a
malfunction or because it has already been triggered.
X Visit a qualified specialist workshop. C C At least one door is open. A warning tone also sounds.
X Close all doors. j
Check trailer Check trailer
hitch lock hitch lock The trailer tow hitch is not correctly engaged.
A warning tone also sounds.
G WARNING
If the ball coupling is not engaged, the trailer may come loose.
There is a risk of an accident. X Stop the vehicle immediately, paying attention to road and traf-
fic conditions, and switch off the engine.
X Safeguard the vehicle against rolling away (Y page 211).
X Engage the trailer coupling's ball coupling in the end position
(Y page 288). &
Pre-entry climate Pre-entry climate
control (via key) control (via key)
available again available again
after engine start after engine start Hybrid vehicles: with the engine switched off, you have attempted
to switch on the pre-entry climate control more than twice.
X Let the engine run for ten seconds.
After running the engine, the pre-entry climate control is opera-
tional again. Display
messages
349On-board computer and displays Z
Page 354 of 489
Display messages
Possible causes/consequences and
M
MSolutions Ð
Power Power
steering
steering mal‐
mal‐
function See Own‐
function See Own‐
er's Manual er's Manual The power steering assistance is faulty.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident. X Check whether you are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. Ð
Steering malfunc‐ Steering malfunc‐
tion See Owner's tion See Owner's
Manual Manual The electric steering lock is malfunctioning.
G WARNING
The steering may be locked by the electric steering lock.
There is a risk of an accident. X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 211).
X Do not drive on and consult the nearest qualified specialist
workshop. _
Before starting Before starting
the engine, turn the engine, turn
the the
steering
steering wheel.
wheel. The electric steering lock was unable to unlock the steering.
X Remove the key from the ignition lock.
X To unlock the steering, move the steering wheel slightly.
X Insert the key into the ignition lock again. Telephone No ser‐
Telephone No ser‐
vice vice Your vehicle is outside the network provider's transmitter/
receiver range.
X Wait until the mobile phone operational readiness symbol
appears in the multifunction display. ¥
Top Top
up
upwasher
washer fluid
fluid The washer fluid level in the washer fluid reservoir has dropped
below the minimum.
X Top up the washer fluid (Y page 398). Display
messages
351On-board computer and displays Z
Page 363 of 489
Warning/
indicator
lamp
N N
Signal type
Possible causes/consequences and M
MSolutions ÷
N
The yellow ESP ®
warning lamp is lit while the engine is running.
Hybrid vehicles: the yellow ESP ®
warning lamp is shown in driving condition
READY.
ESP ®
, BAS, BAS PLUS, COLLISION PREVENTION ASSIST PLUS, PRE ‑SAFE®
,
PRE‑SAFE ®
PLUS, PRE‑SAFE ®
Brake, HOLD function, hill start assist,
ESP ®
trailer stabilisation, Crosswind Assist, adaptive brake lights, STEER
CONTROL, Active Lane Keeping Assist and Active Blind Spot Assist are
unavailable due to a malfunction.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the functions
listed above.
The braking distance may thus increase in an emergency braking situation.
If ESP ®
is not operational, ESP ®
is unable to stabilise the vehicle.
There is an increased danger of skidding and risk of an accident.
X Observe the additional display messages in the multifunction display.
X Drive on carefully.
X Visit a qualified specialist workshop. å
N
The yellow ESP ®
OFF warning lamp is lit while the engine is running or the
ECO start/stop function is activated.
Hybrid vehicles: the yellow ESP ®
warning lamp is shown in driving condition
READY.
ESP ®
is deactivated.
G WARNING
If ESP ®
is deactivated, ESP ®
is unable to stabilise the vehicle.
There is an increased danger of skidding and risk of an accident.
X Reactivate ESP ®
.
In rare cases (Y page 82), it may be best to deactivate ESP ®
.
Observe the important safety notes on ESP ®
(Y page 82).
X Adapt your driving style to suit the road and weather conditions.
If ESP ®
cannot be activated:
X Drive on carefully.
X Have ESP ®
checked at a qualified specialist workshop. 360
Warning and indicator lamps in the instrument clusterOn-board computer and displays
Page 364 of 489
Warning/
indicator
lamp
N N
Signal type
Possible causes/consequences and M
MSolutions !
N
The red indicator lamp for the electric parking brake flashes or is lit and/or
the yellow warning lamp for the electric parking brake is lit.
X Observe the additional display messages in the multifunction display. 6
N
The red restraint system warning lamp is lit while the engine is running.
The restraint system is faulty.
G WARNING
The airbags or belt tensioners may either be triggered unintentionally or, in the
event of an accident, may not be triggered.
This poses an increased risk of injury.
X Observe the additional display messages in the multifunction display.
X Drive on carefully.
X Have the restraint system checked at a qualified specialist workshop imme-
diately.
Further information on the restraint system (Y page 44).Warning and indicator lamps in the instrument cluster
361On-board computer and displays Z
Page 365 of 489
Engine
Warning/
indicator
lamp
N N
Signal type
Possible causes/consequences and M
MSolutions ;
N
The yellow engine diagnostics warning lamp lights up while the engine is
running.
There may be a fault, for example:
R in the engine management
R in the fuel injection system
R in the exhaust system
R in the ignition system (for vehicles with petrol engines)
R in the fuel system
The emission limit values may be exceeded and the engine may be running in emergency mode.
X Have the vehicle checked as soon as possible at a qualified specialist work-
shop.
Vehicles with a diesel engine: the fuel tank has been run dry (Y page 207).
X Start the engine three to four times after refuelling.
If the yellow engine diagnostics warning lamp goes out, emergency running
mode is cancelled. The vehicle need not be checked. 8
N
The yellow reserve fuel warning lamp is on while the engine is running.
The fuel level has dropped into the reserve range.
Operation of the auxiliary heating is deactivated if the fuel level drops into the reserve range.
X Refuel at the nearest filling station. ?
N
The red coolant warning lamp lights up while the engine is running and the
coolant temperature gauge is at the start of the bar display.
The temperature sensor for the coolant temperature gauge is faulty.
The coolant temperature is no longer being monitored. There is a risk of engine
damage if the coolant temperature is too high.
X Stop the vehicle immediately, paying attention to road and traffic condi-
tions, and switch off the engine. Do not continue driving under any circum- stances.
X Secure the vehicle to prevent it from rolling away (Y page 211).
X Consult a qualified specialist workshop. 362
Warning and indicator lamps in the instrument clusterOn-board computer and displays