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Introduction15
Warranty Coverages at a glanCe
WARRANTY
† Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a
California Certi ed Emission Control System. Vehicles covered by this warranty are also
covered by the Federal Emission Control Warranty.
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Who Is the Warrantor
The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered
These warranties apply to 2014
model-year Lexus ES 350 models
registered and normally operated
in the United States, U.S. territories
and Canada. Warranty coverage is
automatically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty,
is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on
the vehicle’s in-service date,
which is the first date the vehicle
is either delivered to an ultimate
purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered
by these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will
be made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will
be made by the servicing Lexus
dealership and/or Lexus. Parts
scheduled to be replaced as required
maintenance are warranted until their
first replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail
16
GeN eral WarraN ty ProvisioNs
WARRANTY
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Your Warranties in Detail17
Limitations
The performance of necessary repairs
and adjustments is the exclusive
remedy under these warranties or
any implied warranties. Lexus does
not authorize any person to create
for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchant
ability or fitness for a particular
purpose is limited to the duration
of these written warranties. Some
states do not allow restrictions on
how long an implied warranty lasts,
so this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific
legal rights. You may also have other
rights that vary from state to state.
GenerA l WArrAnty Provisions
WARRANTY
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Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Lexus, subject to the
exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 48 months or
50,000 miles, whichever occurs
first, with the exception of wheel
alignment and wheel balancing,
which are covered for 12 months or
12,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any component listed
here and supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets. Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, mounts,
engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Drive shaft, axle, hub, bearings,
seals and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive
shaft, axle carrier, axle case, axle
bearing, axle shaft, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs
needed to correct defects in
materials or workmanship of any
seatbelt or air bag system supplied
by Lexus, subject to the exceptions
indicated under “What Is Not
Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
For vehicles sold and registered in
Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail
18
New Vehicle l imited warraN ty
WARRANTY
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Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months,
regardless of mileage.
For information on how to protect
your vehicle from corrosion, see
the section entitled “Service
Procedures and Specifications —
Body” in the Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.This warranty does not cover damage
or failures resulting directly or indirectly
from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example,
racing or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte -
nance, including use of fluids
other than those specified
in the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail
New Vehicle l imited warraN ty
WARRANTY
19
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This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic condi -
tions and other deterioration
caused by normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of
spark plugs and fuses; and replace -
ment of worn wiper blades, brake
pads/linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which
the odometer has been altered
so that actual vehicle mileage
cannot be readily determined. Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identifica
-
tion number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost
of transportation, telephone calls
and lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail
20
New Vehicle l imited warraN ty
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charg\
e. See page 4 for details.
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If a dispute arises regarding your
warranty coverage, please follow
the steps described on pages 9–10.
Please note that you must use
the National Center for Dispute
Settlement before seeking remedies
through a court action pursuant
to the Magnuson-Moss Warranty
Act. You may also be required
to use the National Center for
Dispute Settlement before seeking
remedies under the Lemon Laws
of your state. For the requirements
applicable to your state, see the
appropriate page of the Lemon Law
Guide located in your vehicle.
Dispute resolution
Your Warranties in Detail 21
New Vehicle limited warraN ty
WArrA ntY
Disclaimer of extra
expenses and Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this
warranty or any implied warranty.
Lexus does not authorize any
person to create for it any other
obligation or liability in connec -
tion with this vehicle. Lexus shall
not be liable for incidental or
consequential damages resulting
from breach of this written
warranty or any implied warranty.
Any implied warranty of
merchantability or fitness for
a particular purpose is limited
to the duration of this written
warranty, except in states where
this limitation is not allowed.
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Emission Defect Warranty
Lexus warrants that your vehicle:• Was designed, built and
equipped to conform at the
time of sale with applicable
federal emissions standards.
• Is free from defects in materials
and workmanship that may
cause the vehicle to fail to
meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-
service date, whichever occurs
first. However, under the terms of
the Basic Warranty, Lexus provides
coverage of four years or 50,000
miles, which ever occurs first. Specific
components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in
the parts list on pages 23–24 have
coverage of eight years or 80,000
miles, whichever occurs first.
Emission Performance
Warranty
Some states and localities have
established vehicle inspection
and maintenance (I/M) programs
to encourage proper vehicle
maintenance. If an EPA-approved
I/M program is in force in your
area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and
federal regulations, Lexus will
make all nec essary repairs if
both of the following occur:
•
Your vehicle fails to meet
applicable emissions
standards as determined by an
EPA-approved emissions test.
• This failure results or will result
in some penalty to you — such
as a fine or denial of the right
to use your vehicle — under
local, state or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs first.
Additionally, components marked
“8/80” in the parts list on pages
23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
WHAT IS covE r ED
AnD HoW long
Your Warranties in Detail
22
Federal emission Control Warranty
WArrAn TY
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