2014 Lexus ES350 phone

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction
is our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:

Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information: • 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
Introduction 9
If You Need AssI stANce
WARRANTY
129173_text.indd 98/20/13 10:19 PM

This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic condi -
tions and other deterioration
caused by normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of
spark plugs and fuses; and replace -
ment of worn wiper blades, brake
pads/linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which
the odometer has been altered
so that actual vehicle mileage
cannot be readily determined. Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identifica
-
tion number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost
of transportation, telephone calls
and lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail
20
New Vehicle l imited warraN ty
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charg\
e. See page 4 for details.
129173_text.indd 208/20/13 10:21 PM

The tires that come as original
equipment on your vehicle are
warranted by their manufacturer
and not Lexus. Please refer to the
tire warranty statement included
with the owner information in
your vehicle.
To obtain warranty service for a
tire, take the tire to an authorized
dealer of the tire manufacturer.
(Refer to your local phone directory
for dealer locations.) Your Lexus
dealer may also be able to assist
you in obtaining warranty service
from the manufacturer.
For additional warranty information
or service assistance, contact the
tire manufacturer directly. Bridgestone/Firestone
535 Marriott Drive

Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
OBtAiNiNg
WA rrANty Service O
rigiNAL eQUi PMeNt
tHe MANUFActU rerS
Your Warranties in Detail
34
Tire LimiT ed WarranTy
WArrANty
129173_text.indd 348/20/13 10:22 PM

Model
In-service date
Mileage at delivery
Selling dealership
Selling dealership phone number
Vehicle Identification Number
Vehicle identification
MAINTENANCE
Scheduled Maintenance Log
72
129173_text.indd 728/20/13 10:26 PM