2014 INFINITI QX60 HYBRID Troubleshooting

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, try the following solutions.
Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
Symptom Solution
System fails to interpret the command correctly.1. Ensure that the command is valid. See “List of voice commands” in this section.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to im-
prove the recognition response for the speaker. See “Voice Adaptation (VA) mode” in this section.
The system consistently selects the wrong entry from the
phone book.1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by
using the “List Names” command. See “Phonebook” in this section.
2. Replace one of the names being confused with a new name.
4-122Monitor, climate, audio, phone and voice recognition systems

phone module when the ignition switch is placed
in the ON position with the connected cellular
phone turned on and carried in the vehicle.
You can register up to 5 different Bluetooth®
cellular phones to the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
INFINITI Voice Recognition system supports the
phone commands, so dialing a phone number
using your voice is possible. For more details, see
“INFINITI Voice Recognition System” in this sec-
tion.
Before using the Bluetooth® Hands-Free Phone
System, refer to the following notes.
●Set up the wireless connection between a
cellular phone and the in-vehicle phone
module before using the hands-free phone
system.
●Some Bluetooth® enabled cellular phones
may not be recognized by the in-vehicle
phone module. Please visit
www.InfinitiUSA.com/bluetooth for a rec-
ommended phone list and connecting.
●You will not be able to use a hands-free
phone under the following conditions:
– Your vehicle is outside of the cellular ser-
vice area.– Your vehicle is in an area where it is
difficult to receive cellular signal; such as
in a tunnel, in an underground parking
garage, near a tall building or in a moun-
tainous area.
– Your cellular phone is locked to prevent it
from being dialed.
●When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
●Immediately after the ignition switch is
placed in the ON position, it may be impos-
sible to receive a call for a short period of
time.
●Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
●While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones.●If the hands-free phone system seems to be
malfunctioning, see “Troubleshooting guide”
in this section. You can also visit
www.InfinitiUSA.com/bluetooth for trouble-
shooting help.
●Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
●Refer to the cellular phone owner’s manual
regarding the telephone charges, cellular
phone antenna and body, etc.
●The signal strength display on the monitor
will not coincide with the signal strength
display of some cellular phones.
●If reception between callers is unclear, ad-
justing the incoming or outgoing call volume
may improve the clarity. See “Call volume” in
this section.
4-124Monitor, climate, audio, phone and voice recognition systems

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, follow the solutions given in this guide
for the appropriate error.
Where the solutions are listed by number, try
each solution in turn, starting with number one,
until the problem is resolved.
Symptom/error message Solution
Displays “COMMAND NOT RECOG-
NIZED” or the system fails to interpret
the command correctly.1. Ensure that the command format is valid, see “Standard Mode command list” or “Alternate Command Mode command list” in this
section.
2. Speak clearly using your normal speech pattern and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
The system consistently selects the
wrong voicetag in the phonebook.1. Ensure that the voicetag requested matches what was originally stored. See “Bluetooth® Hands-Free Phone System with Navigation
System” in this section.
2. Replace one of the voicetags being confused with a different voicetag.
4-150Monitor, climate, audio, phone and voice recognition systems

G
Garage door opener, HomeLink® Universal
Transceiver....................2-57
Gascap .....................3-24
Gauge
Engine coolant temperature gauge.....2-5
Fuel gauge...................2-6
Odometer...................2-4
Speedometer.................2-4
Tachometer..................2-5
Trip odometer.................2-4
Generalmaintenance...............8-2
Glovebox.....................2-46
Gloveboxlock..................2-46
H
Hands-free phone system,
Bluetooth®...............4-109, 4-123
Hazard warning flasher switch..........6-2
Headlightandturnsignalswitch........2-30
Headlightcontrolswitch ............2-31
Headlights....................8-25
Headlights,aimingcontrol............2-33
Heated seats............2-35,2-36,2-38
Heated steering wheel.............2-39
Heater
Heater and air conditioner controls.....4-48
Heater operation...............4-48
HomeLink® Universal Transceiver.......2-57
Hood release...................3-20
Hook
Luggage hook................2-48Horn .......................2-35
I
Ignition Switch
Push-Button Ignition Switch........5-12
Image viewer...................4-22
Immobilizer system.............3-4,5-15
Important vehicle information label.......9-10
In-cabin microfilter................8-18
Increasing fuel economy.............5-90
Indicator lights and audible reminders
(See warning/indicator lights and audible
reminders).....................2-7
INFINITI vehicle immobilizer
system................2-25,3-4,5-15
Inside automatic anti-glare mirror........3-29
Instrument brightness control..........2-34
Instrument panel...............0-6,2-2
Instrument panel dimmer switch........2-34
Intelligent cruise control (ICC) system
Brake assist.................5-53
Intelligent Key system
Key operating range..............3-9
Key operation................3-10
Mechanicalkey ................3-3
Remote keyless entry operation.......3-13
Troubleshooting guide............3-17
Warning signals...............3-17
Interiorlight....................2-55
iPod® Player...................4-87
ISOFIX child restraints.............1-34J
Jump starting...................6-10
K
Keyfob battery replacement...........8-23
Keyless entry
With Intelligent Key system
(See Intelligent Key system).........3-13
Keys, For Intelligent Key system.......3-2,3-7
L
Labels
Air conditioner specification label.....9-11
C.M.V.S.S. certification label........9-10
Emission control information label.....9-10
Engine serial number
............9-10
F.M.V.S.S. certification label.........9-10
Tire and Loading Information label.....9-11
Vehicle identification number (VIN) plate . .9-9
Warning labels (for SRS)..........1-68
LATCH (Lower Anchors and Tethers for CHildren)
System......................1-34
License plate
Installing the license plate..........9-12
Liftgate......................3-20
Lift gate release.................3-23
Light
Airbagwarninglight.........1-69, 2-11
Brake light (See stop light).........8-26
Bulb check/instrument panel.........2-7
Bulbreplacement..............8-26
10-3