2014 INFINITI QX60 HYBRID Troubleshooting

3 Pre-driving checks and adjustments
Keys .............................................3-2
INFINITI Intelligent Key..........................3-2
INFINITI Vehicle Immobilizer System keys..........3-4
Doors............................................3-4
Locking with key................................3-5
Locking with inside lock knob....................3-5
Locking with power door lock switch.............3-6
Automatic door locks...........................3-6
Child safety rear door lock.......................3-7
INFINITI Intelligent Key System......................3-7
Operating range................................3-9
Door locks/unlocks precaution...................3-9
INFINITI Intelligent Key Operation...............3-10
How to use the remote keyless entry
function......................................3-13
Warning signals...............................3-16
Troubleshooting guide.........................3-17
Remote Engine Start (if so equipped)...............3-18
Remote engine start operating range............3-18
Remote starting the vehicle.....................3-18
Extending engine run time......................3-19
Canceling a remote start.......................3-19Conditions the remote start will not work . . .......3-19
Hood...........................................3-20
Liftgate..........................................3-20
Operating the power liftgate....................3-21
Power liftgate main switch......................3-23
Liftgate release lever...........................3-23
Liftgate position setting........................3-24
Fuel-filler door...................................3-24
Opening the fuel-filler door.....................3-24
Fuel-filler cap . ................................3-25
Tilt/telescopic steering............................3-27
Tilt and telescopic operation....................3-27
Sun visors.......................................3-28
Vanity mirrors . ................................3-29
Mirrors..........................................3-29
Automatic anti-glare rearview mirror.............3-29
Outside mirrors...............................
3-30
Automatic drive positioner (if so equipped)..........3-31
Memory storage function.......................3-32
Entry/exit function.............................3-34
Setting memory function........................3-34
System operation..............................3-35

Answer back horn feature
If desired, the answer back horn feature can be
deactivated using the Intelligent Key. When de-
activated and the LOCK
button is
pushed the hazard indicator flashes twice and
when the UNLOCK
button is pushed, nei-
ther the hazard indicator nor the horn operates.NOTE:
If you change the answer back horn and
light flash feature with the Intelligent Key,
the vehicle information display screen will
show the current mode after the ignition
switch has been cycled from the OFF to the
ON position. The vehicle information dis-
play screen can also be used to change the
answer back horn mode. See “Answer back
horn” in the “Instruments and controls”
section.
To deactivate:Press and hold the
andbuttonsfor at least 2 seconds.
The hazard warning lights will flash 3 times to
confirm that the answer back horn feature has
been deactivated.
To activate:Press and hold the
andbuttonsfor at least 2 seconds once
more.
The hazard warning lights will flash once and the
horn will sound once to confirm that the horn
beep feature has been reactivated.
Deactivating the horn beep feature does not si-
lence the horn if the alarm is triggered.
WARNING SIGNALS
To help prevent the vehicle from moving unex-
pectedly by erroneous operation of the Intelligent
Key or to help prevent the vehicle from being
stolen, a chime or buzzer sounds from inside and
outside the vehicle and a warning is displayed in
the instrument panel.
When a chime or beep sounds or a warning is
displayed, be sure to check the vehicle and the
Intelligent Key.
See the “Troubleshooting guide” in this section
and “Vehicle information display” in the “Instru-
ments and controls” section of this manual.
WPD0362
3-16Pre-driving checks and adjustments

TROUBLESHOOTING GUIDE
Verify the location of all Intelligent Keys that are
programmed for the vehicle. If another Intelligent
Key is in range or inside the vehicle, the vehicle
system may respond differently than expected.
Symptom Possible Cause Remedy
When stopping the engineThe Shift to Park warning appears on the display and the
inside warning chime sounds continuously.The shift lever is not in the P (Park)
position.Move the shift lever to the P (Park)
position.
When shifting the shift lever to the P
(Park) positionThe Push ignition to OFF warning appears in the display.The ignition switch is in the ACC or ON
position.Place the ignition switch in the OFF
position.
When opening the driver’s door to get
out of the vehicleThe Door Open warning appears on the display and the
inside warning chime sounds continuously.The ignition switch is in the ACC or ON
position.Place the ignition switch in the OFF
position.
When closing the door after getting out
of the vehicleThe No Key Detected warning appears on the display,
the outside chime sounds 3 times and the inside warn-
ing chime sounds for approximately 3 seconds.The ignition switch is in the ACC or ON
position.Place the ignition switch in the OFF
position.
The Shift to Park warning appears on the display and the
outside chime sounds continuously.The ignition switch is in the ACC posi-
tion and the shift lever is not in the P
(Park) position.Move the shift lever to the P (Park) po-
sition and place the ignition switch in
the OFF position.
When closing the door with the inside
lock knob turned to LOCKThe outside chime sounds for approximately 3 seconds
and all the doors unlock.The Intelligent Key is inside the vehicle. Carry the Intelligent Key with you.
When pushing the door handle request
switch or the LOCK button on the Intel-
ligent Key to lock the doorThe outside chime sounds for approximately 2 seconds. The Intelligent Key is inside the vehicle. Carry the Intelligent Key with you.
When pushing the ignition switch to
start the engineThe Intelligent Key battery indicator appears on the
display.The battery charge is low.Replace the battery with a new one.
(See “Battery replacement” in the
“Maintenance and do-it-yourself”
section.)
The No Key Detected warning appears on the display,
the outside chime sounds 3 times and the inside warn-
ing chime sounds for approximately 3 seconds.The Intelligent Key is not in the vehicle. Carry the Intelligent Key with you.
When pushing the ignition switchThe Intelligent Key system warning light in the meter illu-
minates in yellow.It warns of a malfunction with the Intelli-
gent Key system.Contact an INFINITI retailer.
Pre-driving checks and adjustments3-17

Radio........................................4-54
FM radio reception . ...........................4-54
AM radio reception . ...........................4-54
Satellite radio reception (if so equipped).........4-55
Audio operation precautions....................4-55
FM/AM/SAT radio with compact disc (CD)
player (if so equipped).........................4-70
Digital Versatile Disc (DVD) Player
Operation (models with Navigation System)......4-79
USB interface.................................4-82
iPod®* player operation........................4-87
Bluetooth® streaming audio (if so equipped).....4-91
CD care and cleaning..........................4-94
Steering wheel switch for audio control..........4-94
Antenna......................................4-96
Dual head restraint/headrest DVD system
(if so equipped)..................................4-96
System components...........................4-97
Before operating dual head restraint/
headrest DVD system.........................4-102
Playing a digital versatile disc (DVD)............4-103
Operating tips................................4-107
Care and maintenance........................4-108
Car phone or CB radio . ..........................4-109Bluetooth® Hands-Free Phone System without
Navigation System (if so equipped)................4-109
Regulatory Information........................4-111
Using the system.............................4-111
Control buttons..............................4-113
Getting started...............................4-114
List of voice commands.......................4-115
Voice Adaptation (VA) mode...................4-120
Manual control...............................4-121
Troubleshooting guide........................4-122
Bluetooth® Hands-Free Phone System with
Navigation System (if so equipped)................4-123
Regulatory Information........................4-125
Voice commands.............................
4-125
Connecting procedure........................4-126
Vehicle Phonebook...........................4-127
Handset phonebook..........................4-128
Making a call.................................4-129
Receiving a call..............................4-130
During a call.................................4-130
Ending a call.................................4-131
Phone settings...............................4-131
Bluetooth settings............................4-132

Call volume ..................................4-133
INFINITI Voice Recognition System
(if so equipped).................................4-134
INFINITI Voice Recognition Standard Mode......4-134
Using the system.............................4-137
Before starting...............................4-137Giving voice commands.......................4-137
INFINITI Voice Recognition Alternate
Command Mode.............................4-142
Using the system.............................4-146
Speaker Adaptation function...................4-149
Troubleshooting guide........................4-150

Troubleshooting guide:
SymptomCause and Countermeasure
Cannot playCheck if the CD/USB device was inserted correctly.
Check if the CD is scratched or dirty.
Check if there is condensation inside the player. If there is, wait until the condensation is gone (about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3” or “.WMA” cannot be played. In addition, the character codes and number of characters for folder names and
file names should be in compliance with the specifications.
Check if the disc or file is generated in an irregular format. This may occur depending on the variation or the setting of the compressed audio file writ-
ing application or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD/USB device is protected by copyright.
Poor sound quality Check if the CD is scratched or dirty.
It takes a relatively long time
before the music starts
playing.If there are many folders or file levels on the CD/USB device, or if it is a multisession disc, some time may be required before the music starts playing.
Music cuts off or skipsThe writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not match the
specifications. Try using the slowest writing speed.
Skipping with high bit rate
filesSkipping may occur with large quantities of data, such as for high bit rate data.
Moves immediately to the
next song when playingIf an unsupported compressed audio file has been given a supported extension like “.MP3”, or when play is prohibited by copyright protection, the
player will skip to the next song.
Songs do not play back in
the desired orderThe playback order is the order in which the files were written by the writing software. Therefore, the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on the USB device.
Monitor, climate, audio, phone and voice recognition systems4-63

Troubleshooting guide:
SymptomCause and Countermeasure
Cannot playCheck if the CD/DVD/USB device was inserted correctly.
Check if the CD/DVD is scratched or dirty.
Check if there is condensation inside the player. If there is, wait until the condensation is gone (about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3”, “.WMA”, “.AAC”, “.M4A” or “.AA3” cannot be played. In addition, the character codes and number of charac-
ters for folder names and file names should be in compliance with the specifications.
Check if the disc or file is generated in an irregular format. This may occur depending on the variation or the setting of the compressed audio file writ-
ing application or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD/DVD/USB device is protected by copyright.
Poor sound quality Check if the CD/DVD is scratched or dirty.
It takes a relatively long time
before the music starts
playing.If there are many folders or file levels on the CD/DVD/USB device, or if it is a multisession disc, some time may be required before the music starts
playing.
Music cuts off or skipsThe writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not match the
specifications. Try using the slowest writing speed.
Skipping with high bit rate
filesSkipping may occur with large quantities of data, such as for high bit rate data.
Moves immediately to the
next song when playingIf an unsupported compressed audio file has been given a supported extension like “.MP3”, or when play is prohibited by copyright protection, the
player will skip to the next song.
Songs do not play back in
the desired orderThe playback order is the order in which the files were written by the writing software. Therefore, the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on the USB device.
Monitor, climate, audio, phone and voice recognition systems4-67

– Your cellular phone is locked to prevent it
from being dialed.
●When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
●Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
●While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones.
●If the hands-free phone system seems to be
malfunctioning, see “Troubleshooting guide”
in this section. You can also visit
www.InfinitiUSA.com/bluetooth for trouble-
shooting help.
●Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.●Refer to the cellular phone Owner’s Manual
regarding the telephone charges, cellular
phone antenna and body, etc.
REGULATORY INFORMATION
FCC Regulatory information
– CAUTION: To maintain compliance with
FCC’s RF exposure guidelines, use only the
supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
– Operation is subject to the following two con-
ditions:
1. This device may not cause interference and
2. this device must accept any interference,
including interference that may cause unde-
sired operation of the device.
IC Regulatory information
– Operation is subject to the following two con-
ditions: (1) this device may not cause interfer-
ence, and (2) this device must accept any
interference, including interference that may
cause undesired operation of the device.
– This Class B digital apparatus meets all re-
quirements of the Canadian Interference-
Causing Equipment Regulations.
BLUETOOTH® is a
trademark owned by
Bluetooth SIG, Inc.
and licensed to
Visteon.
USING THE SYSTEM
The INFINITI Voice Recognition system allows
hands-free operation of the Bluetooth® Phone
System.
If the vehicle is in motion, some commands may
not be available so full attention may be given to
vehicle operation.
Initialization
When the ignition switch is placed in the ON
position, INFINITI Voice Recognition is initialized,
which takes a few seconds. If the
button is
pressed before the initialization completes, the
system will announce “Hands-free phone system
not ready” and will not react to voice commands.
Monitor, climate, audio, phone and voice recognition systems4-111