2014 INFINITI Q50 change time

11. Troubleshooting guide
11-6
COMPACT DISC (CD) PLAYER
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approximately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. A disc is not always
playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are
stored, discs may become unreadable due to
deterioration (for example, keeping the discs in the
passenger compartment, etc.). Change the disc with a deterioration-free disc. Do
not use a deteriorated disc. The label surface of the
disc may crack or chip, and the layer of the label
surface may eventually peel off.
The compressed audio files cannot be played back. If both music CD files (CD-DA data) and compressed audio files (MP3 data, etc.) are mixed on one disc,
the audio compression files cannot be played back.Prepare a disc that includes compressed audio files
only.
The files are not named using characters that are
compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifications
for folder names and file names. In addition, always
use
“.MP3”, “.WMA”, “.mp3”or“.wma” for file
extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is recommended that unnecessary folders or any files
other than compressed audio files should not be
recorded in a disc.
The sound quality is poor. The disc is dirty. Wipe off any dirt from the disc.

SymptomPossible cause Possible solution
No sounds are played though the CD play time is
displayed. The system plays back the first track of the mix
mode disc. (Mix mode is a format in which data
except music is recorded on the first track and
music data is recorded on one other than the first
track in a session.)Play back music data that are recorded on one other
than the first track.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing
depth, writing width, etc. might not match the
specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to
the next track. A non-MP3/WMA file is given an extension of
“.
MP3”, “.WMA”, “.mp3”or“.wma”. Prepare MP3/WMA files.
The system plays back a file that is prohibited due
to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written in the
disc.Check the settings of the writing software, and
create a new disc.
11. Troubleshooting guide
11-7

11. Troubleshooting guide
11-16
MONITOR SYSTEM (if so equipped)
SymptomPossible cause Possible solution
The image on the display is not clear. The front glass of the camera lens is dirty. Gently wipe off the dirt with a damp soft cloth.
Moisture drops such as rain or snow form on the
camera lens. Gently wipe off the drops with a soft cloth.
Light such as sunlight or a headlight beam from
another vehicle directly enters the camera. This is not a malfunction. It will return normal when
the light disappears.
Moisture condensation occurs in the camera lens
due to rapid temperature change. This is not a malfunction. It will return normal after
driving for a short period of time.
Objects on the display may not be clear in a dark
place or at night. Adjust the brightness or the contrast settings of the
screen.
The image on the display flickers. The vehicle is under fluorescent light.This is not a malfunction.
The colors of the object on the display look different
from those of the actual object. This is a typical phenomenon for cameras. This is not a malfunction.
Image does not appear on the display. The shift lever is not shifted to the“R”position. Shift the shift lever to the “R”position.
[Automatic Display with Sonar] is OFF. Set [Automatic Display with Sonar] to ON
The image appears on the display from the wrong
angle. The trunk is opens.
Close the rear hatch.
The image on the display is not clearly visible. Strong light or reflected light enters the camera. This is not a malfunction.
The sensor is not detective There is ice or snow on the sensor.Flush out ice and snow with warm water.
There is dirt, mud or wax on the sensor. Gently wipe off the dirt with a damp soft cloth.
Vertical lines appear on the image. Strong reflected light from the bumper enters the
camera. This is not a malfunction.

11. Troubleshooting guide
11-26
SymptomPossible cause Possible solution
Voice recognition does not operate, and a tone
sounds twice after pushing the <
>.The
<>button is pushed immediately after the
READY to drive indicator light is ON. Push the
<>again after a short period of time.
USB memory device cannot operate with voice
recognition. Depending on the device, iPhone or iPod may be
recognized as a USB memory device.This is not malfunction
More than one audio device is connected to USB
port. Only one audio device can be operated with the
voice recognition system even when multiple
numbers of devices are connected. Select an audio
source to operate with the voice recognition system.
The USB/iPod operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the voice
recognition system has not been selected. Select an audio source to be operated with the voice
recognition system.
An error message is displayed when trying to select
a track and operate USB/iPod. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the first
time or when the song information in the pre-
registered device has been changed. Please wait for
the loading to complete which may take a few
minutes to up to an hour.
Exceeding number of songs are stored in the
connected audio device than it can hold. Decrease the number of songs stored in the audio
device.
No song is stored in the audio device. Store songs in the connected audio device. Storing
songs with information such as artist name, album
name, song name, playlist, etc., will make voice
recognition song search available.