
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered
services in Canada or the continental
United States. Coverage extends to
vehicles that use public, non-seasonal,
annually traveled roadways. Roadside
Assistance coverage does not extend to
vehicles involved in cross-country driving,
logging, autocross and any other form of
off-road use. Well maintained roads and
surfaces help ensure safe travel for the
supplier, and allow their representatives
to perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to
the dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm
if you are eligible for additional coverage
before you authorize or pay for the service.
Call the Ford Roadside Assistance at
1-800-665-2006 for additional
information.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them
off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition off.
4.
Turn the ignition on again to re-enable
the fuel pump.
JUMP STARTING THE VEHICLE WARNINGS
The gases around the battery can
explode if exposed to flames, sparks
or lit cigarettes. An explosion could
result in personal injury or vehicle damage.
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WARNINGS
Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.
Use only an adequate-sized cable
with insulated clamps.
Note:
Do not disconnect the battery from
your vehicle ’s electrical system.
Preparing Your Vehicle
Note: Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch, and switch off
all accessories.
Connecting the Jumper Cables WARNING
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables. Note:
In the illustration, the bottom vehicle
represents the booster vehicle. 1.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal
of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting
battery.
4. Make the final connection of the negative (-) cable to an exposed metal
part of the stalled vehicle's engine, or
connect the negative (-) cable to a
ground connection point if available.
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WARNING
Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Jump Starting
1.
Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
rpms, as shown in your tachometer.
2. Start the engine of the disabled vehicle.
3. After starting the disabled vehicle, run both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected. 1. Remove the jumper cable from the
ground metal surface or connecting
point, if available.
2. Remove the jumper cable on the negative (-) terminal of the booster
vehicle's battery.
3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle's battery.
After starting your vehicle and removing
the jumper cables, allow it to idle for
several minutes so the battery can
recharge.
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Circuits protected
Fuse Rating
Fuse
Blower motor
40A **
F10
Rear floor console auxiliary power point
20A **
F11
Cargo area auxiliary power point (van only, vehicles
with Start/Stop)
Powertrain control module
30A **
F12
Starter relay
30A **
F13
Heated windshield (right-hand)
40A **
F14
Cargo area auxiliary power point (van only, vehicles
without Start/Stop)
20A
**
F15
Luggage compartment auxiliary power point
(Tourneo, vehicles without Start/Stop)
Heated windshield (left-hand)
40A **
F16
Floor console auxiliary power point
20A **
F17
Not used
-
F18
Anti-lock brake system
5A *
F19
Stability Control
Horn
15A *
F20
Stop lamp switch
5A *
F21
Battery monitor system (1.6 GTDI engine only)
15A *
F22
Power supply voltage (powertrain control module
2.5 L engine only)
10A
Relay coils
5A *
F23
Not used
-
F24
Power mirrors (without door control unit)
10A
F25
Engine control relay coil feed (2.5 L engine only)
5A *
F26
Air conditioning clutch
15A *
F27
Rear power window (without door control unit)
25A *
F28
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Circuits protected
Fuse Rating
Fuse
Overhead console switch bank
Not used
-
F61
Autowipers
5A
F62
Auto-dimming interior mirror
Not used
-
F63
Not used
-
F64
Liftgate release
10A
F65
Front door double locking and unlock relay
20A
F66
SYNC
7.5A
F67
Front display interface module
Global positioning system module
Not used
-
F68
Instrument panel cluster
5A
F69
Central locking relay
20A
F70
Heating control head (manual air conditioning)
10A
F71
Dual automatic temperature control
Steering wheel module
7.5A
F72
Data link connector
7.5A
F73
Battery backup sounder
High beam headlamp
15A
F74
Front fog lamp
15A
F75
Reversing lamp
10A
F76
Washer pump
20A
F77
Not used
5A
F78
Audio unit
15A
F79
DVD navigation system
Touchscreen
Hazard flasher switch
Door lock switch
Not used
-
F80
Power sunroof
5A
F81
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 384).
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts. Working with the Engine Off
1.
Set the parking brake and shift to park
(P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1.
Set the parking brake and shift to park
(P).
2. Block the wheels
OPENING AND CLOSING THE
HOOD
Opening the Hood 1. Open the front door.
2. Pull the hood release handle.
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UNDER HOOD OVERVIEW - 1.6L
Engine coolant reservoir
*
: See Engine Oil Check (page 181).
A
Engine oil filler cap *
:
See Engine Oil Dipstick (page 181).
B
Engine oil dipstick *
:
See Engine Oil Dipstick (page 181).
C
Brake and clutch fluid reservoir *
:
See Brake Fluid Check (page 184).
D
Battery:
See Changing the 12V Battery (page 185).
E
Engine compartment fuse box:
See Fuses (page 166).
F
Air cleaner:
See Changing the Engine Air Filter (page 196).
G
Windshield and rear window washer fluid reservoir:
See Washer Fluid Check
(page 184).
H
* The filler caps and the engine oil dipstick are colored for easy identification.
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