Fuel Quality......................................................113
Running Out of Fuel......................................113
Refueling...........................................................114
Fuel Consumption.........................................116
Emission Control System...........................116
Transmission
Automatic Transmission
.............................119
Brakes
General Information.....................................122
Hints on Driving With Anti-Lock Brakes............................................................122
Parking Brake
..................................................122
Hill Start Assist..............................................123
Traction Control
Principle of Operation.................................124
Using Traction Control................................124
Stability Control
Principle of Operation.................................125
Using Stability Control
................................126
Parking Aids
Principle of Operation
.................................127
Parking Aid
.......................................................127
Rear View Camera.......................................130
Cruise Control
Principle of Operation.................................132
Using Cruise Control....................................132
Driving Aids
Steering............................................................133
Load Carrying
Luggage Anchor Points..............................134
Rear Under Floor Storage
..........................134
Cargo Nets.......................................................134 Roof Racks and Load Carriers
.................136
Load Limit.......................................................136
Towing
Towing a Trailer.............................................144
Trailer Sway Control....................................145
Recommended Towing Weights............145
Essential Towing Checks...........................147
Towing Points
................................................149
Transporting the Vehicle...........................150
Towing the Vehicle on Four Wheels.......151
Driving Hints
Breaking-In......................................................152
Reduced Engine Performance
.................152
Economical Driving
......................................152
Cold Weather Precautions........................153
Driving Through Water
................................153
Floor Mats
........................................................153
Roadside Emergencies
Roadside Assistance
...................................155
Hazard Warning Flashers..........................156
Fuel Shutoff
....................................................156
Jump Starting the Vehicle.........................156
Post-Crash Alert System
...........................159
Customer Assistance
Getting the Services You Need...............160
In California (U.S. Only)..............................161
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................162
Utilizing the Mediation/Arbitration Program (Canada Only)........................162
Getting Assistance Outside the U.S. and Canada.........................................................163
Ordering Additional Owner's Literature
.....................................................164
Reporting Safety Defects (U.S. Only).............................................................164
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered
services in Canada or the continental
United States. Coverage extends to
vehicles that use public, non-seasonal,
annually traveled roadways. Roadside
Assistance coverage does not extend to
vehicles involved in cross-country driving,
logging, autocross and any other form of
off-road use. Well maintained roads and
surfaces help ensure safe travel for the
supplier, and allow their representatives
to perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to
the dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm
if you are eligible for additional coverage
before you authorize or pay for the service.
Call the Ford Roadside Assistance at
1-800-665-2006 for additional
information.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them
off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition off.
4.
Turn the ignition on again to re-enable
the fuel pump.
JUMP STARTING THE VEHICLE WARNINGS
The gases around the battery can
explode if exposed to flames, sparks
or lit cigarettes. An explosion could
result in personal injury or vehicle damage.
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WARNINGS
Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.
Use only an adequate-sized cable
with insulated clamps.
Note:
Do not disconnect the battery from
your vehicle ’s electrical system.
Preparing Your Vehicle
Note: Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch, and switch off
all accessories.
Connecting the Jumper Cables WARNING
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables. Note:
In the illustration, the bottom vehicle
represents the booster vehicle. 1.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal
of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting
battery.
4. Make the final connection of the negative (-) cable to an exposed metal
part of the stalled vehicle's engine, or
connect the negative (-) cable to a
ground connection point if available.
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WARNING
Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Jump Starting
1.
Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
rpms, as shown in your tachometer.
2. Start the engine of the disabled vehicle.
3. After starting the disabled vehicle, run both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected. 1. Remove the jumper cable from the
ground metal surface or connecting
point, if available.
2. Remove the jumper cable on the negative (-) terminal of the booster
vehicle's battery.
3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled
vehicle's battery.
After starting your vehicle and removing
the jumper cables, allow it to idle for
several minutes so the battery can
recharge.
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford owners have
discovered the powerful protection of Ford
Extended Service Plan. It is the only
extended service plan backed by Ford
Motor Company, and provides peace of
mind protection beyond the New Vehicle
Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford ESP
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four Extended Service Plans with
different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford dealers in the U.S. and
Canada. It is the only extended service plan
authorized and backed by Ford Motor
Company. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership
• Repairs performed by factory trained
technicians, using genuine parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
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Interior Lamps - Vehicles With:
Panoramic Roof Panel..............................66
Center Mounted Lamp...................................... 66
Luggage Compartment Lamp........................ 66
Side Mounted Lamp........................................... 66
Interior Lamps - Vehicles Without: Panoramic Roof Panel..............................65
Courtesy Lamp...................................................... 65
Luggage Compartment Lamp........................ 65
Reading Lamps..................................................... 65
Interior Mirror...................................................70
Auto-Dimming Mirror.......................................... 70
Introduction.........................................................7
J
Jump Starting the Vehicle.........................156 Connecting the Jumper Cables...................... 157
Jump Starting...................................................... 158
Preparing Your Vehicle...................................... 157
Removing the Jumper Cables........................ 158
K
Keys and Remote Controls
..........................41
L
Lighting Control...............................................61 Headlamp Flasher............................................... 62
High Beams............................................................ 62
Parking Lamps....................................................... 61
Lighting...............................................................61 General Information............................................. 61
Load Carriers See: Roof Racks and Load Carriers..............136
Load Carrying
.................................................134
Load Limit.......................................................136 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 143
Vehicle Loading - with and without a Trailer.................................................................. 136Locking and Unlocking
................................48
Auto lock and Auto unlock Feature..............50
Emergency Locking with the Key.................... 51
Locking and Unlocking the Doors From Inside................................................................... 48
Locking and Unlocking the Doors with the Key........................................................................\
49
Opening the Double Rear Doors.................... 48
Rear Emergency Exit............................................ 51
Remote Control.................................................... 48
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 49
Smart Unlocks For Intelligent Access Keys ........................................................................\
....... 50
Unlocking the Doors with the Interior Door Handles............................................................... 49
Locks...................................................................48
Luggage Anchor Points..............................134
Lug Nuts See: Changing a Road Wheel....................... 230
M
Maintenance
...................................................177
General Information........................................... 177
Manual Climate Control..............................89
Manual Liftgate
...............................................52
Opening and Closing the Liftgate.................. 52
Manual Seats
..................................................98
Adjusting the Height of the Driver
Seat...................................................................... 99
Adjusting the Lumbar Support ...................... 98
Folding the Seatback......................................... 99
Moving the Seat Backward and Forward.............................................................. 98
Recline Adjustment............................................ 99
Media Hub......................................................256
Message Center See: Information Displays.................................. 77
Mirrors See: Heated Windows and Mirrors................94
See: Windows and Mirrors................................ 67
Mobile Communications Equipment
.......12
Motorcraft Parts - 2.5L..............................239
Motorcraft Parts...........................................238
MyFord Touch ™
...........................................303
General Information......................................... 303
MyKey Troubleshooting
...............................47
403
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013 Index