
Downloaded from www.Manualslib.com manuals search engine Cell phone issues
Possible solutionPossible causeIssue
Your iPhone is now set up to forwardincoming text messages to SYNC.Repeat these steps for every other Syncvehicle you are connected to.Your iPhone will only forward incoming textmessages to SYNC if it is unlocked.Replying to text messages using SYNC isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Access the text messaging menu of SYNCto see if your cell phone supports thefeature. Press the PHONE button and thenscroll and select the option for textmessaging, then press OK.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
USB and media issues
Possible solutionPossible causeIssue
Try switching off the device, resetting it orremoving the battery, then trying again.
Possible device malfunc-tion.
I am havingtroubleconnecting mydevice.
Make sure you are using the manufacturer'scable.
Make sure correctly insert the USB cable tothe device and your vehicle's USB port.
Make sure that the device does not havean auto-install program or active securitysettings.
402Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine USB and media issues
Possible solutionPossible causeIssue
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC does notrecognize mydevice when Istart my vehicle.
Make sure you connect the device to SYNCand press play on your device.
This is a device-dependent feature.Bluetooth audiodoes notstream.The device is notconnected.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.SYNC does notrecognize musicthat is on mydevice.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
From the iPhone or iPod Touch music nowplaying screen, select the audio deviceairplay icon at the very bottom of youriPhone or iPod Touch screen.
This is a device limitation.
When I connectmy iPhone oriPod Touchthrough theUSB andBluetooth Audioat the sametime, I some-times do nothear any sound.
To listen to the iPhone or iPod Touchthrough Bluetooth Audio, select SYNC.
To listen to the iPhone or iPod Touchthrough USB, select Dock Connector.
403Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
Make sure you are saying the name exactlyas the system saved it. For example, if thecontact name is Joe Wilson, say "Call JoeWilson".You may not be sayingthe name exactly as thesystem saved it.The system works better if you list fullnames such as "Joe Wilson" rather than"Joe".
Do not use special characters such as 123or ICE as the system does not recognizethem.
Contacts in your phone-book may be very shortand similar or they maycontain special charac-ters.
If the contacts are in capital letters, youhave to spell them. JAKE requires you tosay "Call J-A-K-E".
Your phonebookcontacts may be incapital letters.
SYNC applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign namesstored on mycell phone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNCwill read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign tracks,artists, albums,genres andplaylist namesfrom my mediaplayer or USBflash drive.
405Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
SYNC uses a synthetically generated voicerather than pre-recorded human voice.
SYNC uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example," playartist Madonna).
SYNC offers significant capability beyondthe previous system such as dialing acontact name directly from the phonebookwithout pre-recording (for example,“callJohn Smith”) or selecting a track, artist,album, genre or playlist directly from yourmedia player (for example, " play artistMadonna).
The focus of SYNC is tocontrol your mobiledevices and the contentstored on them.
My previousBluetooth voicecontrol systemallowed me tocontrol theradio, CD, andclimate controlsystems. Whycan I not controlthese systemswith SYNC?
406Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine General
Possible solutionPossible causeIssue
SYNC only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC remains in thecurrent active language.
SYNC does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, playartist Madonna).
SYNC with Touchscreen System Reset
The system has System Reset feature that can be performed if the function of a SYNCfeature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow a 1-2 minutes for the systemreset to complete. You may then resume using the SYNC system.
407Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine E
Economical Driving......................................221Accessories...........................................................222Anticipation..........................................................222Efficient Speed....................................................222Electrical Systems.............................................222Gear Shifting.........................................................221Tire Pressures.......................................................221Electric Parking Brake.................................160Applying the Electric Parking brake..............161Battery With No Charge...................................163Parking On a Hill (Vehicles With a ManualTransmission) .................................................161Releasing the Electric Parking Brake...........162Electromagnetic Compatibility.............408End User License Agreement.................409SYNC End User License Agreement(EULA).............................................................409Engine Block Heater....................................144Using the Engine Block Heater......................145Engine Coolant Check................................247Adding Engine Coolant....................................247Engine ImmobilizerSee: Passive Anti-Theft System......................51Engine Oil Check..........................................246Adding Engine Oil...............................................247Engine Oil Dipstick - 1.0LEcoBoost™.................................................245Engine Oil Dipstick - 1.5L Duratorq-TDCiDiesel.............................................................246Engine Oil Dipstick - 1.5LEcoBoost™.................................................245Engine Oil Dipstick - 1.6L Diesel.............246Engine Oil Dipstick - 2.0L Diesel............246Engine Oil Dipstick - 2.0LEcoBoost™.................................................245Engine Oil Dipstick - 2.5L..........................245Entertainment..............................................366A/V Inputs.............................................................373AM/FM Radio......................................................366Bluetooth Audio..................................................373CD............................................................................368SD Card Slot and USB Port............................370Supported Media Players, Formats andMetadata Information.................................373EPBSee: Electric Parking Brake.............................160
Event Data RecordingSee: Data Recording..............................................9Exterior Mirrors.................................................73Auto-Dimming Feature......................................75Auto-Folding Mirrors...........................................74Blind Spot Monitor...............................................75Direction Indicator Mirrors.................................75Fold-Away Exterior Mirrors................................73Heated Exterior Mirrors.......................................75Loose Mirror............................................................74Memory Mirrors.....................................................75Power Exterior Mirrors.........................................73Power-Folding Mirrors........................................73Reverse Mirror Dipping........................................74
F
Fastening the Safety Belts..........................25Using Safety Belts During Pregnancy...........25First Aid Kit.....................................................224Flat Tire InflationSee: Temporary Mobility Kit..........................260Floor Mats.......................................................222Fog Lamps - FrontSee: Front Fog Lamps.........................................67Fog Lamps - RearSee: Rear Fog Lamps..........................................67Front Exterior Overview.................................11Front Fog Lamps............................................67Front Parking Aid..........................................168Front Sensing System......................................169Obstacle Distance Indicator...........................170Fuel and Refueling.......................................148Fuel Burning HeaterSee: Auxiliary Heater..........................................122Fuel Consumption Figures........................291Fuel Consumption........................................154Calculating Fuel Economy..............................154Filling the Fuel Tank...........................................154Fuel Filler Funnel Location........................150Fuel Quality - Diesel....................................149Choosing the Right Fuel...................................149Fuel Quality - Gasoline...............................149Choosing the Right Fuel...................................149Fuel Shutoff...................................................224Fuses.................................................................227
434Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingIndex

Downloaded from www.Manualslib.com manuals search engine Towing a Trailer..............................................215When towing a trailer:.......................................215Towing Points.................................................217Front Towing Eye................................................218Rear Towing Eye..................................................218Towing Eye Locations.......................................218Towing the Vehicle on Four Wheels -Automatic Transmission.........................219Emergency Towing............................................220Towing the Vehicle on Four Wheels -Manual Transmission...............................219Towing...............................................................215Traction Control............................................165Principle of Operation.......................................165Traffic Sign Recognition............................198Principle of Operation......................................198Using the System...............................................199Trailer Sway Control....................................216Transmission..................................................155TransmissionSee: Transmission..............................................155
U
Under Hood Overview - 1.0LEcoBoost™.................................................239Under Hood Overview - 1.5LDuratorq-TDCi Diesel/1.6LDiesel.............................................................243Under Hood Overview - 1.5LEcoBoost™.................................................240Under Hood Overview - 2.0LDiesel.............................................................244Under Hood Overview - 2.0LEcoBoost™..................................................241Under Hood Overview - 2.5L...................242Unique Driving Characteristics................146USB Port.........................................................304
Using Adaptive Cruise Control................182Automatic Switch Off.......................................186Blocked Sensor....................................................187Canceling the Set Speed.................................183Changing the Set Speed..................................183Detection Beam Issues....................................186Following a Vehicle............................................184Hilly Condition Usage.......................................186Overriding the System......................................186Resuming the Set Speed.................................184Setting a Speed...................................................183Setting the Gap...................................................185Switching the System Off...............................184Switching the System On................................183Switching to Normal Cruise Control...........188System Not Available........................................187Using Cruise Control.....................................181Switching Cruise Control Off..........................181Switching Cruise Control On...........................181Using MyKey With Remote StartSystems..........................................................42Using Snow Chains.....................................264Vehicles with Stability Control.....................264Using Stability Control...............................166Switching the System Off and On Using theInformation Display Controls....................166Switching the System Off Using aSwitch................................................................166Using SYNC™ With Your MediaPlayer.............................................................327Accessing Your USB Song Library................331Bluetooth Devices and SystemSettings.............................................................333Connecting Your Media Player to the USBPort.....................................................................327Media Menu Features........................................331Media Voice Commands.................................328What's Playing?.................................................328
440Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingIndex