Frequently asked questions AnswerQuestion
The high voltage battery is electrically isol-
ated from the rest of the vehicle when the
key is off. When you turn the key to on, high
voltage contactors inside the battery are
closed to make the electricity available to
the motor/generator and enable the vehicle
to drive. The clicks are the sound of these
contactors as they close and open during
start up and shut down.What are the series of clicks from the cargo
area when I first turn the key in the ignition?
The vehicle's computer will determine if an
engine start is required at key-on. Silent key
start will start the engine if it is necessary
for cabin heating, windshield defrost, or if
the outside temperature is low. (For Fusion
Energi vehicles, the engine may not be
required to operate these functions.)Why does the engine sometimes start at
key-on?
There are several reasons the engine stays
on for an extended amount of time when
you first start it. One common reason is to
ensure that the emissions components are
warm enough to minimize tailpipe emis-
sions. As the climate gets cooler, this
engine-on time is extended.Why does it take a long time before the
engine shuts down?
The engine is required to turn on above this
speed to protect the transmission hard-
ware.Why does my engine never shut down
above 85 mph (137 km/h)
In order to ensure that the climate control
system can begin heating the cabin or
defrosting the windshield as soon as a
driver requests it, the engine coolant
temperature has to be kept sufficiently hot.
Keeping the engine on is required to main-
tain the correct coolant temperature.Why does my engine stay on when it is
extremely cold outside?
146Unique Driving Characteristics
AnswerQuestion
Your vehicle's engine and transmission are
designed to deliver the power you need at
the most efficient engine speed. This may
be higher than expected during heavy
accelerations, and may fluctuate during
steady state driving. These are character-
istics of the Atkinson engine cycle and the
transmission technology that help
maximize your hybrid's fuel economy.Why does my engine rev up so high some-
times when I accelerate?
The fan noise comes from a fan located
outside the high voltage battery. This fan
turns on when the battery requires cooling
air. The fan speed, and associated noise
level, will change according to the amount
of cooling required to maintain good
performance. Maintaining the battery
temperature at optimal conditions also
prolongs the useful life of the battery and
helps to achieve better fuel economy.What is the fan noise I hear from the rear
of my hybrid?
Change the engine oil every 10000 miles
(16000 km) or once per year under normal
operating conditions.What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may
notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is
not designed to use E85 (85% ethanol).Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
The high voltage battery system is designed
to last the life of the vehicle and requires
no maintenance.How long will my high voltage battery last?
Does it need maintenance?
There are no provisions for charging the
high voltage battery from a power supply
external to the vehicle. (For Fusion Energi
vehicles, the vehicle can be plugged into a
110-volt outlet with charge cord provided.)Can you charge the battery with a plug into
an A/C outlet?
Yes. Your hybrid vehicle can be flat towed
without modification. See Towing (page
213).Can I tow the hybrid behind my motor home
with all four wheels down?
147Unique Driving Characteristics
Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, the vehicle is considered not ready
for I/M testing.
If the vehicle’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that the vehicle is ready for
I/M testing.
The OBD-II system is designed to check
the emission control system during normal
driving. A complete check may take several
days. If the vehicle is not ready for I/M
testing, the following driving cycle
consisting of mixed city and highway
driving may be performed:
15 minutes of steady driving on an
expressway/highway followed by 20
minutes of stop-and-go driving with at
least four 30-second idle periods.
Allow the vehicle to sit for at least eight
hours with the ignition Off. Then, start the
vehicle and complete the above driving
cycle. The vehicle must warm up to its
normal operating temperature. Once
started, do not turn off the vehicle until the
above driving cycle is complete. If the
vehicle is still not ready for I/M testing, the
above driving cycle will have to be
repeated.
159Fuel and Refueling
GENERAL INFORMATION WARNING
This battery pack shall only be
serviced by an authorized electric
vehicle technician. Improper handling
can result in personal injury or death.
Note: The high-voltage battery does not
require regular service maintenance.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies which are
labeled as such or are covered with a solid
orange convolute, or orange striped tape,
or both. Do not come in contact with these
components.
The high-voltage battery system is a
high-voltage, lithium-ion battery system.
The pack is located in the rear cargo area.
The high-voltage battery system uses an
air cooled system to regulate the
high-voltage battery temperature and help
maximize high-voltage battery life.
E162457
Note: The high-voltage battery is equipped
with air vents in the package tray that help
to regulate its temperature. It is important
to keep these openings free of obstructions.
Do not block the flow of cabin air to this
area. HIGH-VOLTAGE SERVICE
DISCONNECT The high-voltage service disconnect shuts
off power from the high-voltage battery.
Note: There is a disconnect circuit in your
vehicle. Disconnecting the circuit will
automatically disable the high-voltage
battery.
To disable the battery and stop all
high-voltage electric activity in the vehicle
you can access high-voltage disconnect
circuit. To do this, you must unplug the
circuit from the circuit port connected to
the battery.
The high-voltage service disconnect is
located behind the rear fold down seats. E159506
Service disconnect location for non-Energi
vehicles.
E162957
Service disconnect location for Energi
vehicles.
160High Voltage Battery
Disabling the High-Voltage Battery
1. Fold down the rear seats.
2. Locate the access door and remove
the plastic cover. E147234
3. Slide the handle on the service
disconnect outboard to the right. For
Energi vehicles slide the handle
outboard and to the left.
E146133
4. Pull the handle toward you and remove
the circuit from the vehicle to disable
the high-voltage battery.
Reactivating the High-Voltage Battery
Note: If you have manually disconnected
your high-voltage shut off circuit you will
need to reconnect the circuit before it can
be reactivated. The vehicle will detect if the
electrical system is safe and reactivate
automatically. CHARGING THE HIGH
VOLTAGE BATTERY CHARGING THE HIGH-VOLTAGE
BATTERY (ENERGI VEHICLES) WARNINGS
Do not use the 120-volt convenience
cord with extension cord or adapter.
In Canada, do not use the 120-volt
convenience cord in commercial
garages.
This equipment has arcing or
sparking parts that should not be
exposed to flammable vapors. This
equipment should be located at least 18
inches (80 millimeters) above the floor.
Charging Equipment
E163425
Your vehicle comes equipped with a
standard 120-volt convenience cord. Lift
the load floor carpet in the rear of the
vehicle to access the 120–volt convenience
cord.
Note: The 120–volt convenience cord
allows you to charge the high-voltage
battery using a standard 120-volt household
outlet. Using the standard 120-volt
convenience cord takes up to 7 hours to
completely charge from an empty battery.
161High Voltage Battery
E145429
Ford recommends upgrading to the
optional 240-volt charging station for
faster more efficient charging. Use of a
240-volt charging station will take
approximately 2½ hours to fully charge a
empty battery.
Note: Your electrical source must meet
certain requirements for the high-voltage
batteries to charge. The AC outlet must be
a three-prong 110-120 volt AC outlet that is
properly grounded, 15–20 amps (or greater),
and in good condition. The line also must
be dedicated, which means that no other
appliances should be connected to the
same circuit. If a dedicated circuit is not
used, the circuit breaker could trip or open.
If a dedicated circuit is not available, contact
a licensed professional electrician for proper
installation.
Make sure that the 120–volt convenience
cord is completely unwound before
charging. Always plug the cord into the AC
outlet before connecting the charging
coupler into the vehicle’s charge port
receptacle. The 120–volt convenience cord
inline control box has three indicator lights
that represent the charging status; power,
charge and fault.
Power (green light)— this indicator lights
up when the cord is plugged into the AC
wall outlet.
Charge (green light)— indicates status
of charging: • No light means the cord is not
connected to the vehicle.
• Blinking light means that the charging
is in process.
• Solid light means that the vehicle is
connected but not charging.
Fault (red triangle light)— Lights up in
case of a detected failure. No charging is
possible:
• Blinking red triangle light – means that
the 120–volt convenience cord is trying
to reset the failure and could restart
the charging cycle.
• Solid red triangle light – means that
the fault is permanent. The cord needs
to be unplugged and re-plugged to
reset the fault. If the fault persists,
contact your authorized dealer.
Charge Port
The charge port is located between the
front left side door and front left wheel
well. There is an indentation located on
the charge port door. Press with your
thumb to press to open and close the door.
E144779
Note: Do not force the charge port door
open or closed. Forcing the door open or
closed will damage the charge port.
162High Voltage Battery
The light ring located around the charge
port indicates the charge status of your
vehicle's high-voltage battery. The charge
port light ring is divided into four quadrants
which display state of charge in 25 percent
increments.
There is a cord acknowledgment feature
that will be activated when a charge cycle
is initiated. The four light quadrants will
each individually flash clockwise starting
with the top right light and ending with the
top left, two full times confirming a
charging coupler has been detected.
You can use your keyfob to view the
vehicles charge status at any time by
pressing the unlock button. The light ring
will light up the corresponding quadrant(s)
so that the current state of charge can be
determined. If the charge is below 25
percent the light ring will not illuminate.
Don’t forget to press the lock button on
your keyfob to re-lock the vehicle.
The light ring will also display the current
state of charge when opening the doors.
Charging
Note: The vehicle must be in P (Park) to
charge.
To charge your high-voltage battery:
1. Put the vehicle in P (Park) and power
down the vehicle.
2. With your thumb, press the indentation
located on the charge port door and
the door will rotate open.
3. Plug the charging coupler into the
vehicles charge port receptacle and
make sure the button clicks confirming
that it is completely engaged. E144780
4. Verify that the cord acknowledgment
feature activates. This indicates the
beginning of a normal charge cycle.
5. If using a 240–volt charging station,
follow the instructions on the charge
station to begin the charging process.
When charging, the light ring will display
how far along the charge is:
• When the top right quadrant is pulsing
the charge is between 0-25 percent.
• When the top right quadrant is solidly
lit and the bottom right quadrant is
pulsing the charge is between 25-50
percent.
• When both right side quadrants are
solidly lit and the bottom left quadrant
is pulsing the charge is between 50-75
percent.
• When three quadrants are solidly lit
and the top left quadrant is pulsing the
charge is between 75-100 percent.
• When the entire ring is solidly lit, the
charge is complete.
Note: The light ring will shut off one minute
after reaching a full charge.
Waiting to Charge
Note: See Charge Settings in the MyFord
Touch section. See MyFord Touch™ (page
356).
163High Voltage Battery
When Value Charge has been selected
charging may not begin upon plugging in.
The vehicle may delay charging to take
advantage of off-peak electricity rates. The
vehicle will optimize the charge schedule
to be complete by the next GO Time.
When waiting to charge (not actively
charging), the light ring will indicate the
present state of charge of the high voltage
battery as follows:
• When the top right quadrant is shut off
the charge is between 0–25 percent.
• When the top right quadrant is solidly
lit and the bottom right quadrant is
shut off the charge is between 25–50
percent.
• When both right side quadrants are
solidly lit and the bottom left quadrant
is shut off the charge is between 50–75
percent.
• When three quadrants are solidly lit
and the top left quadrant is shut off the
charge is between 75–100 percent.
• When the entire ring is solidly lit, the
charge is 100 percent.
Note: When the vehicle is Waiting to
Charge the light ring will shut off one minute
after displaying the present state of charge.
When the vehicle automatically begins
charging the light ring will turn on and
display how far along the charge is per the
section above.
Note: If a vehicle charging system fault is
detected at any point in a charge cycle the
entire light ring will flash continuously for
one minute and then shut off. If this
happens unplug, and then re-plug the
charging coupler into the charge port
receptacle. If the problem persists contact
your authorized dealer.
The light ring illumination conditions can
be modified. See Charge Port Light Ring
Settings in the MyFord Touch section. See
MyFord Touch™ (page 356). Disconnecting the Charging Coupler
Note: Do not pull the wall plug from the
wall while the vehicle is charging. Doing so
may damage the outlet and the cord.
1. Press the button on the charging
coupler.
2. While holding the button, remove the
charging coupler from the vehicle’s
charge port receptacle. E144781
3. Close the charge port door by pressing
the indentation on the charge port
door. Continue pressing the indentation
while the door rotates counter
clockwise and closes.
HIGH VOLTAGE BATTERY CUT-
OFF SWITCH The high-voltage shut off operation shuts
off power from the high-voltage battery
after a collision, or if your vehicle receives
a substantial physical jolt.
To reactivate the vehicle after either event
perform the following steps:
1. Turn the ignition off.
2. Turn the ignition on.
3. If the vehicle is not powered after this
sequence, repeat steps 1 and 2.
For vehicles equipped with a push button
start system:
164High Voltage Battery