
ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours, seven days a week.
•for the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles that have been supplied witha tire inflation kit).
•battery jump start.
•lock-out assistance (key replacementcost is the customer's responsibility).
•fuel delivery — Independent ServiceContractors, if not prohibited by state,local or municipal law, shall deliver upto 2.0 gallons (7.5 liters) of gasoline or5.0 gallons (18.9 liters) of diesel fuelto a disabled vehicle. Fuel deliveryservice is limited to two no-chargeoccurrences within a 12-month period.
•winch out — available within 100 feet(30.5 meters) of a paved or countymaintained road, no recoveries.
•towing — Ford and Lincoln eligiblevehicles towed to an authorized dealerwithin 35 miles (56.3 kilometers) of thedisablement location or to the nearestauthorized dealer. If a memberrequests to be towed to an authorizeddealer more than 35 miles (56.3kilometers) from the disablementlocation, the member shall beresponsible for any mileage costs inexcess of 35 miles (56.3 kilometers).
Trailers shall be covered up to $200 if thedisabled eligible vehicle requires service atthe nearest authorized dealer. If the traileris disabled, but the towing vehicle isoperational, the trailer does not qualify forany roadside services.
Vehicles Sold In The U.S. : UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card isfound in the owner's information portfolioin the glove compartment.
U.S. Ford vehicle customers who requireRoadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Company willreimburse a reasonable amount for towingto the nearest dealership within 35 miles(56.3 kilometers). To obtainreimbursement information, U.S. Fordvehicle customers call 1-800-241-3673.Customers will be asked to submit theiroriginal receipts.
Vehicles Sold In Canada : GettingRoadside Assistance
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold In Canada : UsingRoadside Assistance
For your convenience, you may completethe roadside assistance identification cardfound in the centerfold of your warrantyguide and retain for future reference.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage. If yourequire more information, please refer tothe coverage section of your warrantyguide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
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It is recommended that the twofront tires or two rear tiresgenerally be replaced as a pair.
The tire pressure sensors mountedin the wheels (originally installedon your vehicle) are not designedto be used in aftermarket wheels.
The use of wheels or tires notrecommended by Ford MotorCompany may affect theoperation of your tire pressuremonitoring system.
If the TPMS indicator is flashing,your TPMS is malfunctioning. Yourreplacement tire might beincompatible with your TPMS, orsome component of the TPMSmay be damaged.
Safety Practices
WARNINGS
If your vehicle is stuck insnow, mud or sand, do notrapidly spin the tires; spinning thetires can tear the tire and causean explosion. A tire can explode inas little as three to five seconds.
Do not spin the wheels atover 35 mph (56 km/h). Thetires may fail and injure apassenger or bystander.
Driving habits have a great dealto do with your tire mileage andsafety.
*Observe posted speed limits
*Avoid fast starts, stops and turns
*Avoid potholes and objects onthe road
*Do not run over curbs or hit thetire against a curb when parking
Highway Hazards
No matter how carefully you drivethere’s always the possibility thatyou may eventually have a flat tireon the highway. Drive slowly to theclosest safe area out of traffic.This may further damage the flattire, but your safety is moreimportant.
If you feel a sudden vibration orride disturbance while driving, oryou suspect your tire or vehiclehas been damaged, immediatelyreduce your speed. Drive withcaution until you can safely pull
off the road. Stop and inspect thetires for damage. If a tire isunder-inflated or damaged,deflate it, remove wheel andreplace it with your spare tire andwheel. If you cannot detect acause, have the vehicle towed tothe nearest repair facility or tiredealer to have the vehicleinspected.
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911 Assist Privacy Notice
When you turn on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot turn the feature on.
Vehicle Health Report
WARNING
Always follow scheduledmaintenance instructions, regularlyinspect your vehicle, and seek repairfor any damage or problem you suspect.Vehicle Health Report supplements, butcannot replace, normal maintenance andvehicle inspection. Vehicle Health Reportonly monitors certain systemselectronically monitored by your vehicleand will not monitor or report the statusof any other system, (such as brake liningwear). Failure to perform scheduledmaintenance and regularly inspect yourvehicle may result in vehicle damage andserious injury.
Note:This feature is only available in theUnited States.
Note:Your Vehicle Health Report featurerequires activation before use. Visitwww.SYNCMyRide.com to register. Thereis no fee or subscription associated withVehicle Health Report, but you must registerto use this feature.
Note:This feature may not functionproperly if you have enabled caller IDblocking on your cellular phone. Beforerunning a report, review the Vehicle HealthReport Privacy Notice.
Note:In order to allow a break-in period foryour vehicle, you may not be able to createa Vehicle Health Report until your vehicleodometer has reached 200 miles.
Note:Cellular phone and SMS charges mayapply when making a report.
Register for Vehicle Health Report and setyour report preferences atwww.SYNCMyRide.com. After registering,you can request a Vehicle Health Report(inside your vehicle). Return to youraccount at www.SYNCMyRide.com to viewyour report. You can also choose for SYNCto remind you automatically to run reportsat specific mileage intervals.
The system allows you to check yourvehicle's overall health in the form of adiagnostic report card. The vehicle healthreport contains valuable information suchas:
•Vehicle diagnostic information
•Scheduled maintenance
•Open recalls and Field Service Actions
•Items noted during vehicle inspectionsby an authorized dealer that still needservicing.
You can run a report (after your vehicle hasbeen running a minimum of 60 seconds)by pressing the voice button and saying"Vehicle health report", or pressing thephone button.
To run a report using the phone button:
1.Press the phone button to enter phonemenu.
2.Scroll to select Vehicle Health, andthen press OK.
3.Scroll to select from the followingoptions:
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Vehicle health report options
Automatic Reports: Press OK to and select On or Off.Select On to have SYNC automatically prompt you to run
a health report at certain mileage intervals.*
User Preferences: Press OKto select and enter themenu. Scroll to select from:
Mileage Intervals: Press OK. Scroll to select between5000, 7500 or 10000-mile intervals and press OK to makeyour selection.
Return: Press OK to exit the menu.
Press OK for SYNC to run a health report of your vehicle'sdiagnostic systems and send the results to Ford where itcombines with scheduled maintenance information, openrecalls and other field service actions and vehicle inspec-tion items that still need servicing from an authorizeddealer.
Run Report?
*You must first turn this feature on before you can select the desired mileage interval.
Note:SYNC Services varies by trim leveland model year and may require asubscription. Traffic alerts and turn-by-turndirections available in select markets.Message and data rates may apply. FordMotor Company reserves the right to changeor discontinue this product service at anytime without prior notification or incurringany future obligation.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,Ford Motor Company may collect yourcellular phone number (to process yourreport request) and diagnostic informationabout your vehicle. Certain versions orupdates to Vehicle Health Report may alsocollect more vehicle information. Ford mayuse your vehicle information it collects forany purpose. If you do not want to discloseyour cellular phone number or vehicle
information, do not run the feature or setup your Vehicle Health Report profile atwww.SYNCMyRide.com. Seewww.SYNCMyRide.com (Vehicle HealthReport Terms and Conditions, and PrivacyStatement) for more information.
SYNC Services: Traffic, Directions& Information (TDI) (If Equipped,Unites States Only)
Note:SYNC Services varies by trim leveland model year and may require asubscription. Traffic alerts and turn-by-turndirections available in select markets.Message and data rates may apply. FordMotor Company reserves the right to changeor discontinue this product service at anytime without prior notification or incurringany future obligation.
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Note:Photographs with extremely largedimensions (such as 2048 x 1536) may notbe compatible and appear as a blank(black) image on the display.
Your system allows you to upload and viewup to 32 photos.
To access, press the Settingsicon > Display > EditWallpaper, and then follow thesystem prompts to upload yourphotographs.
Only the photograph(s), which meets thefollowing conditions, display:
•Compatible file formats are as follows:.jpg, .gif, .png, .bmp
•Each file must be 1.5 MB or less.
•Recommended dimensions: 800 x 384
Sound
Press the Settings icon >Sound, then select from thefollowing:
Sound
Bass
Midrange
Treble
Set Balance and Fade
DSP*
Occupancy Mode*
Speed Compensated Volume
* Your vehicle may not have these soundsettings.
Vehicle
Press the Settings icon >Vehicle, then select from thefollowing:
•Ambient Lighting
•Vehicle Health Report
•Rear View Camera
•Enable Valet Mode.
Ambient Lighting (If Equipped)
When you turn this feature on, ambientlighting illuminates various places, such asthe footwells, with a choice of colors. Toaccess and make adjustments:
1.Press the Settings icon > Vehicle >Ambient Lighting.
2.Touch the desired color.
3.Use the scroll bar to increase ordecrease the intensity.
To turn the feature on or off, press thepower button.
Vehicle Health Report
Turn Automatic Reminders on and offand set the mileage interval at which youwould like to receive the reports. Press ?for more information on these selections.
When done making your selections, pressRun Vehicle Health Report Now if youwant your report.
You can find more information on VehicleHealth Report in this chapter. SeeInformation (page 387).
Rear View Camera
This menu allows you to access settingsfor your rear view camera.
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Register for Vehicle Health Report and setyour report preferences atwww.SYNCMyRide.com. After registering,you can request a Vehicle Health Report(inside your vehicle). Return to youraccount at www.SYNCMyRide.com to viewyour report. You can also choose for SYNCto remind you automatically to run reportsat specific mileage intervals. Cellular phoneairtime usage may apply when reporting.
The system allows you to check yourvehicle’s overall health in the form of adiagnostic report card. The Vehicle HealthReport contains valuable information, suchas:
•Vehicle diagnostic information
•Scheduled maintenance
•Open recalls and Field Service Actions
•Items noted during vehicle inspectionsby your authorized dealer that still needservicing.
Making a Report
If you want to run a report byusing the touchscreen, touchApps > Vehicle Health Report.
To run a report by voicecommand, press the voicebutton on the steering wheeland, when prompted, say "Vehicle healthreport".
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,Ford Motor Company may collect yourcellular phone number (to process yourreport request) and diagnostic informationabout your vehicle. Certain versions orupdates to Vehicle Health Report may alsocollect more vehicle information. Ford mayuse your vehicle information it collects forany purpose. If you do not want to discloseyour cellular phone number or vehicleinformation, do not run the feature or setup your Vehicle Health Report profile atwww.SYNCMyRide.com. Seewww.SYNCMyRide.com (Vehicle HealthReport Terms and Conditions, and PrivacyStatement) for more information.
CLIMATE
Touch the lower right corner on thetouchscreen to access your climate controlfeatures. Depending on your vehicle lineand option package, your climate screenmay look different from this screen.
Note:You can switch temperature unitsbetween Fahrenheit and Celsius. SeeSettings (page 354).
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For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit ouronline store atwww.Accessories.Ford.com (UnitedStates only).
Ford Motor Company will repair or replaceany properly authorized dealer-installedFord Custom Accessories found to bedefective in factory-supplied materials orworkmanship during the warranty period,as well as any component damaged by thedefective accessories.
Ford Motor Company will warrant yourvehicle's accessories through the warrantythat provides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact your authorized dealer for detailsand a copy of the warranty.
Exterior style
•Side window deflectors.
•Splash guards.
•Rear spoiler.
•Wheels.
•Bumper protectors.
Interior style
•All-weather floor mats.
•Rear seat entertainment*.
•Premium carpeted floor mats.
•Door sill plates.
•Electrochromaticcompass/temperature interior mirrors.
Lifestyle
•Ash cup or smoker's packages.
•Car covers*.
•Cargo area protectors.
•Cargo net.
•Cargo organizers.
•Interior light kit.
•Roof racks and carriers*.
Peace of mind
•Remote start.
•Vehicle security systems.
•Wheel locks.
•Bumper-mounted parking sensor*.
•Locking fuel plug for capless fuelsystem.
*The accessory manufacturer designs,develops and therefore warrants FordLicensed Accessories, and does not designor test these accessories to Ford MotorCompany engineering requirements.Contact an authorized Ford dealer for theaccessory manufacturer's limited warrantydetails and request a copy of the FordLicensed Accessories product limitedwarranty from the accessory manufacturer.
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When ENGINE OIL CHANGE DUE or OILCHANGE REQUIRED appears in theinformation display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 miles(800 kilometers) of the ENGINE OILCHANGE DUE or OIL CHANGEREQUIRED message appearing. Makesure you reset the Intelligent Oil-LifeMonitor after each oil change.
If your information display resetsprematurely or becomes inoperative, youshould perform the oil change interval atsix months or 5000 miles (8000kilometers) from your last oil change.Never exceed one year or 10000 miles(16000 kilometers) between oil changeintervals.
Your vehicle is very sophisticated and builtwith multiple, complex, performancesystems. Every manufacturer developsthese systems using differentspecifications and performance features.That is why it is important to rely upon yourdealership to properly diagnose and repairyour vehicle.
Ford Motor Company has recommendedmaintenance intervals for various partsand component systems based uponengineering testing. Ford Motor Companyrelies upon this testing to determine themost appropriate mileage for replacementof oils and fluids to protect your vehicle atthe lowest overall cost to you andrecommends against maintenanceschedules that deviate from the scheduledmaintenance information.
We strongly recommend the use of onlygenuine Ford, Motorcraft orFord-authorized re-manufacturedreplacement parts engineered for yourvehicle.
Additives and Chemicals
This owner's manual and the FordWorkshop Manual list the recommendedadditives and chemicals for your vehicle.We do not recommend using chemicals oradditives not approved by us as part ofyour vehicle’s normal maintenance. Pleaseconsult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is anormal operating characteristic and, byitself, does not necessarily indicate aconcern or that the fluid needs to bechanged. However, a qualified expert, suchas the factory-trained technicians at yourdealership, should inspect discolored fluidsthat also show signs of overheating orforeign material contaminationimmediately.
Make sure to change your vehicle’s oils andfluids at the specified intervals or inconjunction with a repair. Flushing is aviable way to change fluid for many vehiclesub-systems during scheduledmaintenance. It is critical that systems areflushed only with new fluid that is the sameas that required to fill and operate thesystem or using a Ford-approved flushingchemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
429Fusion (CC7) , enUSAScheduled Maintenance