SYNC™ APPLICATIONS AND
SERVICES (IF EQUIPPED)
In order for the following features to work,your cellular phone must be compatiblewith SYNC. To check your phone'scompatibility, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
•SYNC Services*: Provides access totraffic, directions and information suchas travel, horoscopes, stock prices andmore.
•911 Assist: Can alert 911 in the event ofan emergency.
•Vehicle Health Report*: Provides adiagnostic and maintenance reportcard of your vehicle.*This is an optional feature and availablein the United States only.
911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
WARNINGS
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
See Supplementary Restraints System(page 35). Important information aboutairbag deployment is in this chapter.
See Roadside Emergencies (page 215).Important information about the fuel pumpshut-off is in this chapter.
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Media Menu Features
The media menu allows you to select yourmedia source, how to play your music(such as by artist, genre, shuffle or repeat),
and also to add, connect or delete devices.
1.Press AUX and then MENU to enterthe media menu.
2.Scroll to cycle through:
You can:When you select:
Play your music by artist, album, genre, playlist, track,similar music or play all music. You can also choose toExplore USB to view the supported digital music files onyour playing device.
Play Menu
Select and play music from your USB port, auxiliary inputjack (line in) or stream music from your Bluetooth-enabledphone.
Select Source
SYNC USB: Press OK to access music plugged into yourUSB port. You can also plug in devices to charge them (ifsupported by your device). Once connected, the system
indexes any readable media files.1
Bluetooth Audio: This is a phone-dependent feature thatallows you to stream music playing on your Bluetooth-enabled phone. If supported by your device, you can pressSEEK to play the previous or next track.
SYNC Line In: Press OK to select and play music from your
portable music player over your vehicle's speakers.2
Choose to shuffle or repeat your music and select yourAutoplay settings. Once you turn these selections on, theyremain on until you turn them off. Press SEEK to play the
previous or next track.3
Media Settings
Shuffle: Press OK to shuffle available media files in thecurrent playlist. To shuffle all media tracks, you must selectPlay All in the play menu and then select Shuffle.
Repeat: Press OK to repeat any song.
Autoplay: Turn autoplay on to listen to music processedduring indexing. Turn autoplay off to allow the indexingprocess to finish before the system plays any of your
music.4
Interact with SYNC-capable mobile applications on yoursmartphone.Mobile Apps
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Phone issues
Possible solution(s)Possible cause(s)Issue
· Try pushing your phone-book contacts to SYNC byusing the Add Contactsfeature.
This may be a limitation onyour phone's capability.The system says PhonebookDownloaded but thephonebook in SYNC isempty or missing contacts.· If the missing contacts arestored on your SIM card, trymoving them to the devicememory.· Remove any pictures orspecial ring tones associ-ated with the missingcontact.
· Go to the website to reviewyour phone's compatibility.· This is a phone-dependentfeature.I am having troubleconnecting my phone toSYNC.· Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
· This may be a possiblephone malfunction.
· Try deleting your devicefrom SYNC, deleting SYNCfrom your device and tryingagain.· Check the security and autoaccept and prompt alwayssettings relative to the SYNCBluetooth connection onyour phone.· Update your device's firm-ware.· Turn off the Auto phone-book download setting.
· Go to the website to reviewyour phone's compatibility.· This is a phone-dependentfeature.Text messaging is notworking on SYNC.· Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
· This may be a possiblephone malfunction.
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USB and media issues
Possible solution(s)Possible cause(s)Issue
· Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.
· Make sure you are using themanufacturer's cable.· Make sure you insert theUSB cable properly into thedevice and the USB port.· Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Make sure you properlyconnect the device to SYNCand that you have pressedplay on your device.
· This is a phone-dependentfeature.· The device is notconnected.
Bluetooth audio does notstream.
· Make sure that all songdetails are populated.· Your music files may notcontain the proper artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.· Some devices require youto change the USB settingsfrom mass storage to MTPclass.· The file may be corrupted.· The song may have copy-right protection, which doesnot allow it to play.
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
· This is a free feature, butyou must first register onlineto use it.
· You did not activate youraccount on the website.· You may have the wrongVIN (vehicle identificationnumber) listed.
I received a text that I didnot activate Vehicle HealthReport.
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"SPORTS GAME"
"Tune to the
"Tune to the
"Tune to the
"Tune to the
"Help"
"TUNE"
"
"Preset <#>"
"SAT"
"SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Help"
CD
Press the lower left corner of thetouchscreen, and then select theCD tab.
You can also advance and reverse thecurrent track or current folder, if applicable.
Repeat
Touch this button to repeat the currentlyplaying track, all tracks on the disc or turnthe feature off if already on.
Shuffle
Touch this button to play the tracks orentire albums in random order, or turn thefeature off if already on.
Scan
Touch this button to hear a brief samplingof all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
•Bass
•Midrange
•Treble
•Balance and Fade
•DSP (Digital Signal processing)
•Occupancy Mode
•Speed Compensated Volume.
Note:Your vehicle may not have all thesesound settings.
Compression
Touch this button to turn the compressionfeature on and off.
Browse
Touch this button to look through allavailable CD tracks.
CD Voice Commands
If you are listening to a CD, pressthe voice button on the steeringwheel controls. When prompted,say any of the following commands.
If you are not listening to a CD, press thevoice button and, after the tone, say "CD",then any of the following commands.
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This feature allows you to plug in mediaplaying devices, memory sticks, flash drivesor thumb drives, and charge devices if theysupport this feature.
In order to playback video from your iPodor iPhone, you must have a specialcombination USB/RCA composite videocable (which you can buy from Apple).When you connect the cable to your iPodor iPhone, plug the other end into both theRCA jacks and the USB port.
Playing Music from Your Device
Note:The system is capable of indexing upto 30,000 songs.
Insert your device and select theSD Card or USB tab once thesystem recognizes it. You canthen select from the following options:
Repeat
This feature replays the currently playingsong or album.
Shuffle
Touch this button to play music on theselected album or folder in random order.
Similar Music
This feature allows you to choose musicsimilar to what is currently playing.
More Info
Touch this button to see disc informationsuch as current track, artist name, albumand genre.
Options
Touch this button to view and adjustvarious media settings.
Sound Settings allows you to adjustsettings for:
•Bass
•Midrange
•Treble
•Balance and Fade
•DSP (Digital Signal processing)
•Occupancy Mode
•Speed Compensated Volume.
Note:Your vehicle may not have all thesesound settings.
Media Player Settings allows you toselect more settings, which is under MediaPlayer. See Settings (page 354).
Device Information displays softwareand firmware information about thecurrently connected media device.
Update Media Index indexes your devicewhen you connect it for the first time andeach time the content changes (such asadding or removing tracks) to make sureyou have the latest voice commandsavailable for all media on the device.
Browse
This feature allows you to view thecontents of the device. It also allows youto search by categories, such as genre,artist or album.
If you want to view song information suchas Title, Artist, File, Folder, Album, andGenre, touch the on-screen album art.
You can also touch What’s Playing tohear how the system pronounces thecurrent band and song. This can be helpfulwhen using voice commands to make surethe system correctly plays your request.
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To access, press the lower leftcorner on the touchscreen, thenselect the BT Stereo tab.
Bluetooth Audio Voice Commands
If you are listening to a Bluetoothaudio device, press the voicebutton on the steering wheelcontrol. When prompted, say "Next song","Pause", "Play" or "Previous song".
If you are not listening to a Bluetooth audiodevice, press the voice button and, afterthe tone, say "Next song", "Pause", "Play"or "Previous song".
A/V Inputs
WARNINGS
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any handheld devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
For safety reasons, do not connector adjust the settings on yourportable music player while yourvehicle is moving.
Store the portable music player in asecure location, such as the centerconsole or the glove box, when yourvehicle is moving. Hard objects maybecome projectiles in a crash or suddenstop, which may increase the risk of seriousinjury. The audio extension cable must belong enough to allow the portable musicplayer to be safely stored while yourvehicle is moving.
Your A/V inputs allow you to connect anauxiliary audio/video source (such as agaming systems or a personal camcorder)by connecting RCA cords (not included)to these input jacks. The jacks are yellow,red and white and are located eitherbehind a small access door on theinstrument panel or in your center console.
You can also use the A/V inputs as anauxiliary input jack to play music from yourportable music player over your vehicle'sspeakers. Plug in your 1/8 inch (3.5millimeter) RCA adapter into the two leftA/V input jacks (red and white).
Press the lower left corner of thetouchscreen, and then select A/V In.
To use the auxiliary input jack feature,make sure that your portable music playeris designed for use with headphones andthat it is fully charged. You also need anaudio extension cable with stereo male1/8-inch (3.5 millimeter) connectors at oneend and a RCA jack at the other.
1.Switch off the engine, radio andportable music player. Set the parkingbrake and put the transmission inposition P (vehicle equipped with anautomatic transmission) or neutral(vehicle equipped with a manualtransmission).
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Pairing Your Phone for the FirstTime
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any handheld devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
The first thing you must do to use thephone features of SYNC is to pair yourBluetooth-enabled cellular phone withSYNC. This allows you to use your phonein a hands-free manner.
Note:Put the transmission in position P.Turn on your vehicle ignition and the radio.
1.Touch Add Phone in the upper leftcorner of the touchscreen.Find SYNCappears on the screen, and instructsyou to begin the pairing process fromyour device.
2.Make sure that Bluetooth is set to Onand that your cellular phone is in theproper mode. See your phone’s manualif necessary.
Note:Select SYNC, and a six-digit PINappears on your device.
3.If prompted to enter a PIN on yourdevice, it does not support SecureSimple Pairing. To pair, enter the PINdisplayed on the touchscreen. Skip thenext step.
4.When prompted on your phone’sdisplay, confirm that the PIN providedby SYNC matches the PIN displayedon your cellular phone.
5.The display indicates when the pairingis successful.
SYNC may prompt you with more phoneoptions. For more information on yourphone's capability, see your phone'smanual and visit the website.
Pairing Subsequent Phones
Note:Put the transmission in position P.Turn on your vehicle ignition and the radio.
1.Press the Phone corner of thetouchscreen > Settings > BT Devices> Add Device.
2.Make sure that Bluetooth is set to Onand that your cellular phone is in theproper mode. See your phone’s manualif necessary.
Note:Select SYNC, and a six-digit PINappears on your device.
3.If prompted to enter a PIN on yourdevice, it does not support SecureSimple Pairing. To pair, enter the PINdisplayed on the touchscreen. Skip thenext step.
4.When prompted on your phone’sdisplay, confirm that the PIN providedby SYNC matches the PIN displayedon your cellular phone.
5.The display indicates when the pairingis successful.
SYNC may prompt you with more phoneoptions. For more information on yourphone's capability, see your phone'smanual and visit the website.
Making Calls
Press the voice button on yoursteering wheel controls. Whenprompted, say, "Call
To end the call or exit phonemode, press this phone button.
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