ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours, seven days a week.
•for the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles that have been supplied witha tire inflation kit).
•battery jump start.
•lock-out assistance (key replacementcost is the customer's responsibility).
•fuel delivery — Independent ServiceContractors, if not prohibited by state,local or municipal law, shall deliver upto 2.0 gallons (7.5 liters) of gasoline or5.0 gallons (18.9 liters) of diesel fuelto a disabled vehicle. Fuel deliveryservice is limited to two no-chargeoccurrences within a 12-month period.
•winch out — available within 100 feet(30.5 meters) of a paved or countymaintained road, no recoveries.
•towing — Ford and Lincoln eligiblevehicles towed to an authorized dealerwithin 35 miles (56.3 kilometers) of thedisablement location or to the nearestauthorized dealer. If a memberrequests to be towed to an authorizeddealer more than 35 miles (56.3kilometers) from the disablementlocation, the member shall beresponsible for any mileage costs inexcess of 35 miles (56.3 kilometers).
Trailers shall be covered up to $200 if thedisabled eligible vehicle requires service atthe nearest authorized dealer. If the traileris disabled, but the towing vehicle isoperational, the trailer does not qualify forany roadside services.
Vehicles Sold In The U.S. : UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card isfound in the owner's information portfolioin the glove compartment.
U.S. Ford vehicle customers who requireRoadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Company willreimburse a reasonable amount for towingto the nearest dealership within 35 miles(56.3 kilometers). To obtainreimbursement information, U.S. Fordvehicle customers call 1-800-241-3673.Customers will be asked to submit theiroriginal receipts.
Vehicles Sold In Canada : GettingRoadside Assistance
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold In Canada : UsingRoadside Assistance
For your convenience, you may completethe roadside assistance identification cardfound in the centerfold of your warrantyguide and retain for future reference.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage. If yourequire more information, please refer tothe coverage section of your warrantyguide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
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Jump Starting
1.Start the engine of the booster vehicleand rev the engine moderately, or pressthe accelerator gently to keep yourengine speed between 2000 and 3000rpms, as shown in your tachometer.
2.Start the engine of the disabled vehicle.
3.Once the disabled vehicle has beenstarted, run both vehicle engines for anadditional three minutes beforedisconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverseorder that they were connected.
1.Remove the jumper cable from theground metal surface or connectingpoint, if available.
2.Remove the jumper cable on thenegative (-) terminal of the boostervehicle's battery.
3.Remove the jumper cable from thepositive (+) terminal of the boostervehicle's battery.
4.Remove the jumper cable from thepositive (+) terminal of the disabledvehicle's battery.
After the disabled vehicle has been startedand the jumper cables removed, allow itto idle for several minutes so the batterycan recharge.
POST-CRASH ALERT SYSTEM
The system flashes the turn signal lampsand sounds the horn (intermittently) in theevent of a serious impact that deploys anairbag (front, side, side curtain or SafetyCanopy) or the safety belt pretensioners.
The horn and lamps will turn off when:
•The hazard control button is pressed
•The panic button (if equipped) ispressed on the remote entrytransmitter
•Your vehicle runs out of power
Spinout Detection
If a spinout is detected, the vehicle comesto a stop and the hazard warning flasherscome on. The message Spinout DetectedHazards Activated will also appear onthe instrument cluster. The message maynot appear if your vehicle runs out ofpower.
Once the hazard warning flashers havebeen activated, you can turn them off by:
•Pressing the hazard warning flasherbutton
•Pressing the remote control unlockbutton
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Protected componentsFuse amp ratingFuse or relay number
Not used—24
Run/start anti-lock brake system10A225
Run/start powertrain control module10A226
Not used (spare)10A127
Not used—28
Not used—29
Not used—30
Not used—31
Electronic fan #1 relay—32
Air conditioner clutch relay—33
Not used—34
Not used—35
Not used—36
Not used—37
Electronic fan #2 relay—38
Electronic fan #3 relay—39
Fuel pump relay—40
Horn relay—41
Not used—42
Not used—43
Not used—44
Not used—45
Alternator10A246
Brake on/off switch10A247
Horn20A148
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Protected componentsFuse amp ratingFuse or relay number
Not used—64
Front heated seat20A165
Not used—66
Body control module 250A267
Heated rear window40A168
Anti-lock brake system valves30A169
Passenger seat30A170
Not used—71
Not used (spare)30A172
Not used (spare)20A173
Driver seat module30A174
Not used—75
Transmission oil pump #2 stop/start20A176
Not used (spare)30A177
Not used—78
Blower motor40A179
Not used (spare)30A180
110 volt inverter40A181
Anti-lock brake system pump60A282
Wiper motor #125A183
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Protected componentsFuse amp ratingFuse or relay number
Lighting (ambient, glove box, vanity, dome,trunk)10A11
Memory seats, Lumbar, Power mirror7.5A12
Driver door unlock20A13
Not used (spare)5A14
Subwoofer amplifier20A15
Not used (spare)10A26
Not used (spare)10A27
Not used (spare)10A28
Not used (spare)10A29
Keypad5A210
Not used5A211
Climate control, Gear shift7.5A212
Steering wheel column, Cluster, Datalinklogic7.5A213
Not used10A214
Datalink/Gateway module10A215
Not used (spare)15A116
Not used (spare)5A217
Ignition, Push button stop/start5A218
Passenger airbag disabled indicator,Transmission range5A219
Not used (spare)5A220
Humidity and in–car temperature5A221
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Protected componentsFuse amp ratingFuse or relay number
Occupant classification sensor5A222
Delayed accessory (Power inverter logic,Moonroof logic)10A123
Central lock/unlock30A124
Driver door (window, mirror)30A125
Front passenger door (window, mirror)30A126
Moonroof30A127
Sony amplifier20A128
Rear driver side door (window)30A129
Rear passenger side door (window)30A130
Not used (spare)15A131
GPS, Voice control, Display, Adaptive cruisecontrol, Radio frequency receiver10A132
Radio, Active noise control20A133
Run/start bus (fuse #19, 20, 21, 22, 35, 36,37, circuit breaker)30A134
Restraints control module5A135
Auto-dimming rear view mirror15A136
All-wheel drive module, Heated steeringwheel module15A137
Not used (spare)30A38
1Micro fuse2Dual micro fuse
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GENERAL INFORMATION
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resalevalue. There is a large network of Fordauthorized dealers that are there to helpyou with their professional servicingexpertise. We believe that their speciallytrained technicians are best qualified toservice your vehicle properly and expertly.They are supported by a wide range ofhighly specialized tools developedspecifically for servicing your vehicle.
To help you service your vehicle, weprovide scheduled maintenanceinformation which makes tracking routineservice easy. See ScheduledMaintenance (page 428).
If your vehicle requires professional service,your authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught inmoving parts.
•Do not work on a vehicle with theengine running in an enclosed space,unless you are sure you have enoughventilation.
•Keep all open flames and other burningmaterial (such as cigarettes) awayfrom the battery and all fuel relatedparts.
Working with the Engine Off
1.Set the parking brake and shift to P(Park).
2.Turn off the engine and remove the key(if equipped).
3.Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle damageand/or personal burn injuries, do notstart your engine with the air cleanerremoved and do not remove it while theengine is running.
1.Set the parking brake and shift to P(Park).
2.Block the wheels
OPENING AND CLOSING THE
HOOD
1.To open the hood, go inside the vehicleand pull the hood release handlelocated under the left-hand side of theinstrument panel.
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WARNINGS
When lifting a plastic-cased battery,excessive pressure on the end wallscould cause acid to flow through thevent caps, resulting in personal injury anddamage to the vehicle or battery. Lift thebattery with a battery carrier or with yourhands on opposite corners.
Keep batteries out of reach ofchildren. Batteries contain sulfuricacid. Avoid contact with skin, eyes orclothing. Shield your eyes when workingnear the battery to protect against possiblesplashing of acid solution. In case of acidcontact with skin or eyes, flushimmediately with water for a minimum of15 minutes and get prompt medicalattention. If acid is swallowed, call aphysician immediately.
Your vehicle is equipped with aMotorcraft® maintenance-free batterywhich normally does not require additionalwater during its life of service.
Note:If your battery has a cover/shield,make sure it is reinstalled after the batteryhas been cleaned or replaced.
Note:See an authorized dealer for lowvoltage battery access, testing, orreplacement.
When a low voltage battery replacementis necessary, see an authorized dealer toreplace the low voltage battery with a Fordrecommended replacement low voltagebattery that matches the electricalrequirements of the vehicle
To ensure proper operation of the batterymanagement system (BMS), do not allowa technician to connect any electricaldevice ground connection directly to thelow voltage battery negative post. Aconnection at the low voltage batterynegative post can cause inaccuratemeasurements of the battery conditionand potential incorrect system operation.
Note:If a person adds electrical orelectronic accessories or components to thevehicle, the accessories or components mayadversely affect the low voltage batteryperformance and durability and may alsoaffect the performance of other electricalsystems in the vehicle.
For longer, trouble-free operation, keep thetop of the battery clean and dry. Also,make certain the battery cables are alwaystightly fastened to the battery terminals.
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
When a battery replacement is required,the battery should only be replaced witha Ford recommended replacement batterythat matches the electrical requirementsof the vehicle.
Because your vehicle’s engine iselectronically-controlled by a computer,some engine control settings aremaintained by power from the low voltagebattery. Some engine computer settings,like the idle trim and fuel trim strategy,optimize the driveability and performanceof the engine. Some other computersettings, like the clock and radio stationpresets, are also maintained in memory bypower from the low voltage battery. Whena technician disconnects and connects thelow voltage battery, these settings areerased. Complete the following procedurein order to restore the settings:
1.With the vehicle at a complete stop,set the parking brake.
2.Shift the transmission into P.
3.Turn off all accessories.
4.Step on the brake pedal and start thevehicle.
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