
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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Protected components
Fuse amp rating
Fuse or relay number
Fuel pump
Relay
8
Trailer tow battery charger
Relay
9
Powertrain control module (3.5L engine)
Relay
10
Power running board motors
30A*
11
Electric fan (3.7L, 5.0L)
40A*
12
Electric fan (3.5L, 6.2L with max trailer tow,
SVT Raptor)
50A*
Starter relay power
30A*
13
Passenger power seat
30A*
14
Electric fan (3.7L, 5.0L)
40A*
15
Electric fan (3.5L, 6.2L with max trailer tow,
SVT Raptor)
50A*
High-intensity discharge headlamp –
passenger side
20A*
16
Trailer brake control
30A*
17
Auxiliary switch 1 (SVT Raptor)
30A*
18
Auxiliary switch 2 (SVT Raptor)
30A*
19
4x4 module (electronic shift)
20A*
20
Trailer tow battery charge relay power
30A*
21
Auxiliary power point (instrument panel)
20A*
22
Air conditioner clutch
Relay
23
Not used
—
24
Not used
—
25
Powertrain control module – keep alive
power and relay coil, canister vent solenoid
(3.7L, 5.0L and 6.2L engines)
10A**
26
Fuel pump relay power
20A**
27
Auxiliary switch 4 (SVT Raptor)
10A**
28
4x4 integrated wheel end solenoid
10A**
29
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of Ford
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 438).
If your vehicle requires professional service,
your authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts. Working with the Engine Off
1. Set the parking brake and shift to
P
(Park).
2. Turn off the engine and remove the key
(if equipped).
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to
P
(Park).
2. Block the wheels
OPENING AND CLOSING THE
HOOD 1.
Inside the vehicle, pull the hood release
handle located under the left hand side
of the instrument panel.
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Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile
manufacturers.
1. Check the engine oil level.
2. If the engine oil level is not within the
normal range, add engine oil that
meets Ford specifications. See
Capacities and Specifications (page
296
).
3. Remove the engine oil filler cap and use a funnel to pour the engine oil into
the opening.
4. Recheck the engine oil level. Make sure
the oil level is not above the normal
operating range on the engine oil level
dipstick.
5. Install the engine oil level dipstick and ensure it is fully seated.
6. Fully install the engine oil filler cap by turning the filler cap clockwise until
three clicks are heard or until the cap
is fully seated.
ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, spilling
coolant on hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield. WARNINGS
To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure. steam and hot liquid can come
out forcefully when you loosen the cap
slightly. Do not add coolant further than the
MAX mark.
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance
(page 438).
Note: Make sure that the coolant level is
between the MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See
Adding Engine Coolant
in this chapter.
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -30°F (-34°C) and -34°F
(-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Rotunda tool
300-ROB75240 available from your
authorized dealer. Ford does not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant,
antifreeze or windshield washer fluid outside
of its specified function and vehicle location.
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BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK
3.5L, 3.7L and 5.0L Engines
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
6.2L Engines
Check the power steering fluid. Refer to
See Scheduled Maintenance (page 438).
1. Start the engine and let it run until it reaches normal operating temperature
(the engine coolant temperature gauge
indicator will be near the center of the
normal area between
H and C).
2. While the engine idles, turn the steering
wheel left and right several times.
3. Turn the engine off.
4. Check the fluid level in the reservoir. It should be between the MIN and MAX
lines. Do not add fluid if the level is in
this range.
5. If the fluid is low, add fluid in small amounts, continuously checking the
level until it reaches the range between
the MIN and MAX lines. For the proper
fluid type, See
Capacities and
Specifications (page 296).
6. Put the cap back on the reservoir. WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See
Capacities and
Specifications (page 296).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases that can cause personal injury.
Therefore, do not allow flames,
sparks or lighted substances to come near
the battery. When working near the
battery, always shield your face and
protect your eyes. Always provide proper
ventilation.
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WARNINGS
This vehicle may be equipped with
more than one battery, removal of
cable from only one battery does not
disconnect your vehicle electrical system.
Be sure to disconnect cables from all
batteries when disconnecting power.
Failure to do so may cause serious
personal injury or property damage. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners. Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Note:
If your battery has a cover/shield,
make sure it is reinstalled after the battery
has been cleaned or replaced.
Note: Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after handling.
Note: Electrical or electronic accessories
or components added to your vehicle by the
dealer or the owner may adversely affect
battery performance and durability.
Your vehicle is equipped with a Motorcraft
maintenance-free battery which normally
does not require additional water during
its life of service. For longer, trouble-free operation, keep the
top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
It is recommended that the negative
battery cable terminal be disconnected
from the battery if you plan to store your
vehicle for an extended period of time.
Because your vehicle
’s engine is
electronically controlled by a computer,
some control conditions are maintained
by power from the battery. When the
battery is disconnected or a new battery
is installed, the engine must relearn its idle
and fuel trim strategy for optimum
driveability and performance. Flexible fuel
vehicles (FFV) must also relearn the
ethanol content of the fuel for optimum
driveability and performance. To begin this
process:
1. With your vehicle at a complete stop, set the parking brake.
2. Put the gearshift in P(Park), turn off all
accessories.
3. Start the engine. Run the engine until it reaches normal operating
temperature.
4. Allow the engine to idle for at least one
minute.
5. Turn the air conditioning on and allow the engine to idle for at least one
minute.
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6. Release the parking brake. With your
foot on the brake pedal and with the
air conditioning on, put your vehicle in
D (Drive) and allow the engine to idle
for at least one minute.
• If you do not allow the engine to
relearn its idle trim, the idle quality
of your vehicle may be adversely
affected until the idle trim is
eventually relearned.
7. Drive your vehicle to complete the relearning process
•Your vehicle may need to be driven
10 miles (16 kilometers) or more to
relearn the idle and fuel trim
strategy along with the ethanol
content for flexible fuel vehicles.
• For flexible fuel vehicles, if you are
operating on E85, you may
experience poor starts or an
inability to start the engine and
driveability problems until the fuel
trim and ethanol content have been
relearned.
If the battery has been disconnected or a
new battery has been installed, the clock
and radio settings must be reset once the
battery is reconnected.
Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized standards
for disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries.
Battery Management System (If
Equipped)
The battery management system (BMS)
monitors battery conditions and takes
actions to extend battery life. If excessive
battery drain is detected, the system may
temporarily disable certain electrical
features to protect the battery. Those
electrical accessories affected include the
rear defrost, heated/cooled seats, climate control fan, heated steering wheel, audio
and navigation system. A message may be
shown in the information displays to alert
the driver that battery protection actions
are active. These messages are only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
Electrical accessory installation
To ensure proper operation of the Battery
Management System, any electrical
devices that are added to your vehicle
should not have their ground connection
made directly at the negative battery post.
A connection at the negative battery post
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note:
Electrical or electronic accessories
added to your vehicle by the dealer or the
owner, may adversely affect battery
performance and durability, and may affect
the performance of other electrical systems
in your vehicle.
When a battery replacement is required,
the battery should only be replaced with
a Ford-recommended replacement battery
that matches the electrical requirements
of your vehicle. After battery replacement,
or in some cases after charging the battery
with the external charger, the Battery
Management System requires eight hours
of vehicle sleep time (key off with doors
closed) to relearn the new battery state of
charge. Prior to relearning the state of
charge, the Battery Management System
may disable electrical features (to protect
the battery) earlier than normal.
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GENERAL INFORMATION
Your Ford or Lincoln authorized dealer has
many quality products available to clean
your vehicle and protect its finishes.
CLEANING PRODUCTS
For best results, use the following products
or products of equivalent quality:
•
Motorcraft Bug and Tar Remover
(ZC-42)
• Motorcraft Custom Bright Metal
Cleaner (ZC-15)
• Motorcraft Detail Wash (ZC-3-A)
• Motorcraft Dusting Cloth (ZC-24)
• Motorcraft Engine Shampoo and
Degreaser (U.S. only) (ZC-20)
• Motorcraft Engine Shampoo (Canada
only) (CXC-66-A)
• Motorcraft Multi-Purpose Cleaner
(Canada only) (CXC-101)
• Motorcraft Premium Glass Cleaner
(Canada only) (CXC-100)
• Motorcraft Premium Quality
Windshield Washer Fluid (Canada
only) [CXC-37-(A, B, D or F)]
• Motorcraft Premium Windshield Wash
Concentrate with Bitterant (U.S. only)
(ZC-32-B2)
• Motorcraft Professional Strength
Carpet & Upholstery Cleaner (ZC-54)
• Motorcraft Spot and Stain Remover
(U.S. only) (ZC-14)
• Motorcraft Ultra-Clear Spray Glass
Cleaner (ZC-23)
• Motorcraft Wheel and Tire Cleaner
(ZC-37-A) CLEANING THE EXTERIOR
Wash your vehicle regularly with cool or
lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash.
•
Never use strong household detergents
or soap, such as dish washing or
laundry liquid. These products can
discolor and spot painted surfaces.
• Never wash a vehicle that is “hot to the
touch ” or during exposure to strong,
direct sunlight.
• Dry your vehicle with a chamois or soft
terry cloth towel in order to eliminate
water spotting.
• Immediately remove items such as
gasoline, diesel fuel, bird droppings and
insect deposits because they can cause
damage to your vehicle ’s paintwork
and trim over time. Use Motorcraft Bug
and Tar Remover.
• Remove any exterior accessories, such
as antennas, before entering a car
wash.
Note: Suntan lotions and insect repellents
can damage any painted surface; if these
substances come in contact with your
vehicle, wash off as soon as possible.
Stripes or Graphics (if equipped)
Do not use a commercial or high-pressure
sprayer on the surface or edge of stripes
and graphics. This can cause damage to
the film and cause the edge of the film to
peel away from the vehicle surface.
Exterior Chrome
Note: Never use abrasive materials such as
steel wool or plastic pads as they can
scratch the chrome surface.
Note: Do not use chrome cleaner, metal
cleaner or polish on wheels and wheel
covers
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