
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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Adding Engine Coolant
Note:
Do not use stop leak pellets, cooling
system sealants or additives as they can
cause damage to the engine cooling or
heating systems. Your warranty may not
cover these damages.
Note: During normal vehicle operation, the
engine coolant may change color from
orange to pink or light red. As long as the
engine coolant is clear and uncontaminated,
this color change does not indicate that the
engine coolant has degraded, nor does it
require that you drain the engine coolant,
flush the system or replace the engine
coolant.
Do not mix different colors or types of
coolant in your vehicle. Mixing of engine
coolants may harm your engine ’s cooling
system. The use of an improper coolant
may harm engine and cooling system
components and may void the warranty.
Use prediluted engine coolant meeting the
Ford specification. See Capacities and
Specifications (page 296).
In case of emergency, you can add a large
amount of water without engine coolant
in order to reach a vehicle service location.
In this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system with Motorcraft Premium Cooling
System Flush.
3. Refill with engine coolant as soon as possible.
Water alone, without engine coolant, can
cause engine damage from corrosion,
overheating or freezing.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol. •
Brine.
• Any engine coolant mixed with alcohol
or methanol antifreeze or coolant.
Alcohol and other liquids can cause engine
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the engine coolant.
When adding coolant:
1. Unscrew the cap slowly. Any pressure will escape as you unscrew the cap.
2. Add prediluted engine coolant meeting
the Ford specification. See
Capacities
and Specifications (page 296).
3. Check the coolant level in the coolant reservoir the next few times you drive
your vehicle.
4. If necessary, add enough prediluted engine coolant to bring the coolant
level to the proper level.
Recycled Engine Coolant
Ford Motor Company does not recommend
the use of recycled engine coolant since a
Ford-approved recycling process is not yet
available.
Used engine coolant should be disposed
of in an appropriate manner. Follow your
community ’s regulations and standards
for recycling and disposing of automotive
fluids.
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6.
For vehicles with HID headlamps:
there is a distinct cut-off (change from
light to dark) in the left portion of the
beam pattern. Position the top edge of
this cut-off 2 inches (5 centimeters)
below the horizontal reference line. 7. Locate the vertical adjuster on each
headlamp. Use a Phillips #2
screwdriver to turn the adjuster either
clockwise or counterclockwise to
adjust the vertical aim of the
headlamp. The horizontal edge of the
brighter light should touch the
horizontal reference line.
8. Repeat Steps 3 through 7 to adjust the
other headlamp.
9. Close the hood and turn off the lamps.
Horizontal Aim Adjustment
Horizontal aim is not required for this
vehicle and is not adjustable. REMOVING A HEADLAMP WARNING
Handle a halogen headlamp bulb
carefully and keep out of children
’s
reach. Grasp the bulb only by its
plastic base and do not touch the glass.
The oil from your hand could cause the
bulb to break the next time the headlamps
are operated. Note:
If the bulb is accidentally touched,
clean it with rubbing alcohol before
installing it.
Note: This procedure is for replacing the
headlamps, park lamps, turn lamps or side
marker lamps.
Replacing Halogen Headlamp
Bulbs (If Equipped)
1. Make sure the headlamp control is in the off position and open the hood. 2.
Remove the pushpin that holds the air
deflector or protective cover to the
upper inboard corner of the lamp.
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3. Loosen the three retaining bolts (two
at the top of the lamp, one at the lower
inboard corner).
4. Once the three retaining bolts are removed, slide the headlamp assembly
forward, disconnecting the two snap
attachments at the fender.
5. Disconnect the electrical connector from the bulb by pulling rearward. 6.
Remove the bulb and socket by turning
it counterclockwise, then pull it straight
out. 7. For the park lamp, turn lamp or side
marker lamp bulbs, disconnect the
electrical connector from the bulb by
pulling rearward, then remove the bulb
by turning it counterclockwise and
pulling it straight out.
8. Install the new bulb(s) in reverse order.
Replacing HID Headlamp Bulbs (If
Equipped)
The low beam headlamps on your vehicle
use a high intensity discharge source.
These lamps operate at a high voltage.
When you have a burned out bulb, you
must have the bulb and starter capsule
assembly replaced by an authorized dealer.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to
accommodate normal changes in pressure.
Condensation can be a natural by-product
of this design. When moist air enters the
lamp assembly through the vents, there is
a possibility that condensation can occur
when the temperature is cold. When
normal condensation occurs, a thin film of
mist can form on the interior of the lens.
The thin mist eventually clears and exits
through the vents during normal operation.
Clearing time may take as long as 48 hours
under dry weather conditions.
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Information on P Type Tires
P215/65R15 95H is an example of
a tire size, load index and speed
rating. The definitions of these
items are listed below. (Note that
the tire size, load index and speed
rating for your vehicle may be
different from this example.)
A.
P: Indicates a tire, designated
by the Tire and Rim Association,
that may be used for service on
cars, sport utility vehicles,
minivans and light trucks. Note:
If
your tire size does not begin with
a letter this may mean it is
designated by either the European
Tire and Rim Technical
Organization or the Japan Tire
Manufacturing Association. B.
215:
Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
C. 65:
Indicates the aspect ratio
which gives the tire's ratio of
height to width.
D. R:
Indicates a radial type tire.
E. 15:
Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
F. 95:
Indicates the tire's load
index. It is an index that relates to
how much weight a tire can carry.
You may find this information in
your owner ’s manual. If not,
contact a local tire dealer.
Note: You may not find this
information on all tires because it
is not required by federal law.
G. H:
Indicates the tire's speed
rating. The speed rating denotes
the speed at which a tire is
designed to be driven for extended
periods of time under a standard
condition of load and inflation
pressure. The tires on your vehicle
may operate at different
conditions for load and inflation
pressure. These speed ratings may
need to be adjusted for the
difference in conditions. The
ratings range from 81 mph (130
km/h) to 186 mph (299 km/h).
These ratings are listed in the
following chart.
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1
Ford recommends using Motorcraft (Ford) DOT 4 LV High Performance Motor Vehicle
Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the
recommended fluid may cause degraded brake performance and not meet the Ford
performance standards. Keep brake fluid clean and dry. Contamination with dirt, water,
petroleum products or other materials may result in brake system damage and possible
failure.
2 The design of your engine allows for the use of Motorcraft engine oils or equivalent oils
that meet Ford specifications. It is also acceptable to use an engine oil of recommended
viscosity grade that meets API SN requirements and displays the API certification mark
for gasoline engines.
3 Do not use supplemental engine oil additives in your engine. They are unnecessary and
could lead to engine damage not covered by your Ford warranty.
Do not use API S category oils labeled as SN, SM, SL or lower category unless the label
also displays the API certification mark. These oils do not meet the requirements of the
engine and emission system.
4 Add the coolant type originally equipped in your vehicle.
5 Service refill capacity is determined by filling the axle to 1/4-9/16 inch (6-14 millimeter)
below the bottom of the filler hole with the vehicle on a level surface. Add 4 fl oz. (118
milliliters) of Additive Friction Modifier XL-3 (US) / CXL-3 (Canada) or equivalent meeting
Ford specification EST-M2C118-A, for complete fill of 8.8-inch Traction-Lok axles.
6 Filled with a synthetic rear axle lubricant, consider the rear axle on your vehicle filled for
life. You do not need to check or change the rear axle lubricant unless you suspect a leak.
Change the rear axle lubricant any time you have submerged the rear axle in water.
7 Service refill capacity is determined by filling the transfer case to the bottom of the filler
hole with the vehicle on a level surface.
8 Make sure the correct automatic transmission fluid is used. Transmission fluid
requirements are indicated on the dipstick blade or the dipstick handle. Before adding,
check the container to verify the fluid is of the correct type. Refer to your scheduled
maintenance information to determine the correct service interval.
Note: Automatic transmissions that require MERCON LV should only use MERCON LV fluid.
Use of any fluid other than the recommended fluid may cause transmission damage.
9 Indicates only approximate dry-fill capacity. Some applications may vary based on cooler
size and if equipped with an in-tank cooler. Use the indication on the dipstick, showing
the normal operating range, to determine the amount of transmission fluid and the fluid
level.
10 See the Warning below: WARNING
The air conditioning refrigerant system contains refrigerant R-134a under high
pressure. Opening the air conditioning refrigerant system can cause personal injury.
Have the air conditioning refrigerant system serviced only by qualified personnel.
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SIRIUS allows you to access different satellite radio options.
CLOCK#:
Press this button to set the time. Use the memory preset buttons to
enter the time, and then press OK.
F
PHONE:
Press this button to access the phone features of the SYNC system.
See Using SYNC™ With Your Phone (page 327). If your vehicle is not equipped
with SYNC, the display reads NO PHONE.
G
SOUND:
Press this button to access settings for Treble, Middle, Bass, Balance
and Fade. Use the SEEK or TUNE controls to change the settings.
H
Bass
levels can be increased or decreased.
Treble
levels can be increased or decreased.
Balance
adjusts the sound between left and right speakers.
Fade
adjusts the sound between the front and back speakers.
Speed Compensated Volume
adjusts the volume to compensate for speed
and wind noise. You can set the system between off and +7.
All Seat Mode/Driver Seat Mode
optimizes sound quality for the chosen
seating position.
DSP Mode
(if equipped) allows you to choose between STEREO SURROUND
mode and STEREO mode.
SEEK:
I
In radio mode, select a frequency band and press one of these buttons. The
system stops at the first station it finds in that direction.
In Sirius mode, press one of these buttons to select the previous or next channel.
If you select a specific category (such as Jazz, Rock or News), use these buttons
to find the previous or next channel in the selected category.
In CD and MP3 modes, press one of these buttons to select the previous or next
track.
CD:
Press this button to access CD and MP3 modes.
J
The disc begins to play where it left off. If no CD is loaded, NO DISC
appears
in the display.
Press the
SEEK buttons to access the previous or next track. Press and hold
the SEEK buttons to quickly reverse or fast-forward within the same track.
TUNE/OK/Play/Pause:
K
In radio mode, turn the control to search manually through the radio frequency
band.
In Sirius mode, turn the control to find the next or previous available satellite
radio station.
OK
allows you to confirm commands with phone and media features.
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Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior.
Pressing
Scan disables
HD2-HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. SATELLITE RADIO
(IF EQUIPPED)
SIRIUS® broadcasts a variety of music,
news, sports, weather, traffic and
entertainment satellite radio channels. For
more information and a complete list of
SIRIUS satellite radio channels, visit
www.siriusxm.com in the United States,
www.sirius.ca in Canada, or call SIRIUS at
1-888-539-7474.
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